Returns & Exchanges

Our No Regrets Return Policy makes shopping at Myer even easier for you.

Return Conditions

If you change your mind on an item purchased online, you may return it for an exchange or refund, providing that goods are returned within 30 days or a timely manner and also meet the below conditions.
To return/exchange an item, please check that:
Goods are in saleable condition
Goods are unworn and unused with original tags attached and/or sealed packaging
Goods are not subject to the exclusions list
You have retained a copy of your Tax Invoice
Please note that the above change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

In-Store Returns

Return your items for FREE at any Myer location. Simply ensure your goods match the above return conditions and present a copy of your Tax Invoice.  For online orders, please note that your Tax Invoice is your email confirmation outlining that your item has been shipped or is ready to pick-up in store. Your Tax Invoice must be presented in order to obtain a refund. 

By Mail by ParcelPoint

Myer have partnered with ParcelPoint to make returning online orders effortless for a national flat rate of $6.95. Choose from more than 1,300 drop-off locations that are open 7 days a week for a more convenient return experience.

To return with ParcelPoint, please ensure:
Items were purchased via 
Are in saleable condition, unworn and unused with original tags/sealed packaging
Not subject to the exclusion list 
Less than 10kg and are not classed as a Big and Bulky item  
If your goods match the above requirements, please follow the below steps to lodge a return: 
2. Follow the online steps to print our your return label and attach this to your parcel
3. Drop off your return at your selected ParcelPoint location. ParcelPoint will SMS/email you confirming they have received your goods. Please note it can take up to 5 days for your return to reach us for processing.
4. Once Myer have received and processed your return, we will email you to confirm that this has been completed. Your refund will be available in your account within 3-5 business days. 
Please note all return items are reviewed upon processing to ensure they meet the return conditions listed above. Goods that do not match return conditions will be returned to the customer.