Delivery and Click & Collect

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      Our delivery partners are currently experiencing delays. As a result your order may take longer to arrive. Please allow 10 business days before contacting us regarding your order. We apologise for any inconvenience this may have caused.

      For the latest information from our delivery partners, please visit their websites.

      Same Day Delivery $14.95 - Temporarily Unavailable

      Big & Bulky $75/Order

      Free Click & Collect

      Click & Collect is available at all stores except for Eastgardens NSW, Canberra and Belconnen ACT and Melbourne VIC.

      Same Day Click & Collect Available at Selected Stores

      Simply place your order online by 12midday (AEST) and select Click & Collect. Wait to hear from us. You will receive an email confirming your order is ready to collect.

      Any orders placed after 12midday (AEST) will be available for collection the next day.

      Please allow extra time for any Click & Collect orders if items are being transferred from other stores.

      Collecting In Store

      Please wait to receive an email confirming your order is ready for pick up before attempting to collect it from the selected store.

      To collect your order you will need to provide valid photo identification and your ‘Order Confirmation’ email.

      If you have nominated someone else to collect the order on your behalf, please include their details at checkout as they will need to provide their ID upon collection.

      Free Standard Delivery Now On Orders $49

      • Orders $48.99 and under can be delivered for a flat fee of $7.95.
      • 4 - 7 business days for delivery to metro locations.
      • 7 - 10 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory.

      Express delivery $9.95 - Temporarily Unavailable

      Place your order before 12pm for delivery between 9am and 5pm the next business day.

      • Express delivery may take up to 3 business days to Western Australia, Northern Territory and non-metro areas

      • $9.95 flat fee for Express delivery, available in metro locations only.

      • Delivery will occur between 9am - 5pm the next business day when you place an order before 12pm AEST.

      • Orders placed after 12pm AEST will be delivered in 1-2 business days.

      Same Day Delivery $14.95 - Temporarily Unavailable

      Big & Bulky $75/Order

      Order Tracking

      View the ways you can keep track of your order. View Tracking Options.

      24/7 Parcel Locker Collection

      Won't be at home to receive a parcel? Collect your delivery from a free 24/7 Parcel Locker at a time and location that suits you.

      What is a Parcel Locker?

      A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. Choose from more than 400 collection locations across Australia, including Post Offices, petrol stations, supermarkets, pharmacies and more.

      Why use a Parcel Locker?

      • Free to use for Australia Post deliveries and accessible 24/7
      • Easy to find with more than 400 locations near Post Offices, supermarkets and train stations
      • You'll have 48 hours to pick up your parcel once we notify you by SMS and email that it’s ready to pick up

      How do I use Parcel Locker?

      1. Shop Online - Select ‘Find a collection location’ as your delivery option at checkout

      2. Find a Parcel Locker - Search for a collection location closest to you by entering your address or postcode, or using the location icon. Elect ‘Parcel Locker’ as your location and select your desired collection location. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements.

      3. Collect Your Parcel - Australia Post will send you an SMS and email when your parcel arrives. Collect your parcel within 48 hours using the access code in your SMS or email to open the locker.

      If your parcel isn’t collected from a Parcel Locker within 48 hours, it will be removed from the Parcel Locker and transferred to the nearest Australia Post facility offering parcel collection during business hours. We will notify you by email and SMS that your parcel has been moved, where to collect it, and the trading hours for that outlet. You will then have 10 business days to pick up your parcel.

      Find out more about Parcel Locker.

      Same day delivery $14.95 - Temporarily Unavailable

      Order before 12pm and if the item is available in your state, we'll deliver your goods between 6pm and 9pm that same day.

      • $14.95 flat fee for same day delivery, available in metro locations only.
      • Delivery will occur between 6pm - 9pm when you place an order before 12pm AEST
      • Orders placed after 12pm AEST will be delivered to the next business day

      Free Click & Collect Store Transfers

      If your item is out of stock at your local store, we'll transfer it for free from another store within the same state for you. It'll be ready for collection in 1-2 business days.

      *Pick-up in 1-2 days for metro locations

      *Pick-up in 3-5 days regional locations

      If an item is required to be transferred between stores, this may cause a delay to your expected Click & Collect pick up time frame.

      When your order is ready for collection, we'll send you an email to let you know it's time to head into your selected store. Remember to bring a copy of the email and some photo ID with you.

      Click & Collect orders will be kept for 21 days from the day your order is placed. After 21 days your order will be returned and a refund initiated. Please allow 3-5 business days for the funds to be available in your account.

      Big & bulky $75/order

      Our Big & bulky delivery service is for items too large or heavy to go through the standard post. If an item qualifies for Big & bulky, it will be listed on the product page.

      • Big & bulky is for items like furniture, beds, large appliances and some large toys
      • $75 per Big & bulky order
      • 7- 14 business days in metropolitan areas only

      Gift Wrapping

      Gift Wrapping $7.95

      Get your gift wrapped in-store or online for $7.95. Visit our online Giftorium for great gift ideas.

      Track My Order

      View the status of an order by entering your order number, email address, and phone number below

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