RETURNS & EXCHANGES

Changed your mind? Return your item, no excuses necessary.

Free in-store returns

Return your items free at any Myer location around Australia. Just make sure your item meets the return conditions below when you present it in-store with a copy of your tax invoice (either a hard copy or a digital copy on your phone).

For online orders, your tax invoice is the email confirmation you received to say your item has been shipped or is ready to pick-up. You need to present your tax invoice at the Myer Hub in store to receive a refund.

Return by mail with ParcelPoint

We’ve partnered with ParcelPoint to make returning online orders even easier. Choose from more than 1,300 drop-off locations, open seven days a week.

To return with ParcelPoint, make sure your item:

  • Was purchased on myer.com.au
  • Meet the below returns conditions
  • Weighs less than 10kg and is not classed as a Big & Bulky item

$6.95

RETURNS CONDITIONS

What can I return or exchange and when?

If you change your mind on an item, you can return it for an exchange or refund.

Items must be returned within 30 days. You must have your tax invoice.

The item must meet the following conditions:

  • Be in a saleable condition
  • Be unworn and unused with original tags attached and/or in its sealed packaging
  • Not be subject to the exclusions list

The above change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

Please note all return items are reviewed upon processing to ensure they meet the return conditions listed above. Goods that do not match return conditions will be returned to the customer.

EXCHANGES

How do I exchange an item?

Easy in-store exchange Whether you bought it online or in-store, you can bring your item in-store to exchange it. It’s easy to do a straight exchange if you’re just swapping your item for one of a different size or colour. However, if it’s a different brand and/or value, we’ll need to issue you a refund so you can re-purchase it. For online purchases, take the items being exchanged to the Myer Hub in store for assistance.

Online exchange You can exchange your item for one of a different size or colour by sending it back and requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you’ll also be charged the extra.

Got more questions? Read our returns and exchanges FAQ.