RETURNS & EXCHANGES

In-store returns - Temporarily unavailable

We have relaxed our returns policy during this unprecedented period to accommodate any reasonable return request outside of our standard terms. We understand that many customers will not be able to physically make it into stores during this time so this gives peace of mind with any purchase made or are planning to make. As a minimum we will provide an additional 30 days from when stores open to return purchases. Other aspects of our Myer Returns Policy remain the same.


You can find more information about returns here. If you have any questions, please contact us via our social channels or call the Myer Customer Service Centre on 13MYER (13 69 37).

Return by mail with ParcelPoint

We’ve partnered with ParcelPoint to make returning online orders even easier. Choose from more than 1,300 drop-off locations, open seven days a week.


To return with ParcelPoint, make sure your item:

  • Was purchased on myer.com.au
  • Meet the below returns conditions (unless the product does not meet the consumer guarantees)
  • Maximum size is 120cm cubic dimensions (adding together the length, width and height). Which is about the size limit of airline carry-on luggage. Maximum weight is 10kg.

$6.95 fee applies for Parcelpoint Drop-off (Cheapest Option) ; courier pickup costs extra. See Parcelpoint for details.

RETURNS CONDITIONS

What can I return and when?

If you change your mind on an item, you can return it for a refund. Please see returns policy here for further details and return conditions. While our Returns Policy remains unchanged, due to these unprecedented circumstances, we’re happy to extend our 30 days ‘change of mind’ return policy for reasonable requests. The change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.


Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

FAQ

Can I return or exchange an item I bought online? If your return is due to change of mind, you can return an item for a refund if it meets our returns conditions. Note that the returns conditions do not apply if the product does not meet the consumer guarantees as laid down by the Australian Consumer Law. To return or exchange an item, please make sure you have satisfactory proof of purchase like a tax invoice.



How do I return an item? If you’d like to return it by post, you can use ParcelPoint for a national flat rate of $6.95 (unless it’s a Big and Bulky item). Change of mind returns do not apply to big and bulky items.


We have relaxed our returns policy during this unprecedented period to accommodate any reasonable return request outside of our standard terms. We understand that many customers will not be able to physically make it into stores during this time so this gives peace of mind with any purchase made or are planning to make. As a minimum we will provide an additional 30 days from when stores open to return purchases. Other aspects of our Myer Returns Policy remain the same.


You can find more information about returns here. If you have any questions, please contact us via our social channels or call the Myer Customer Service Centre on 13MYER (13 69 37).



How long do I have to return an item?  The exchange or refund is sought within 30 days of purchase date. While our Returns Policy remains unchanged, due to these unprecedented circumstances, we’re happy to extend our 30 days ‘change of mind’ return policy for reasonable requests.



Are any items excluded from the returns policy?

Yes, the returns policy is applicable to change of mind returns and consequently there are exclusions. Exclusions can be found here – Returns Policy.



What proof of purchase do I need to present for an online return?

For more details, please see proof of purchase on the returns policy



What is a Myer returns card?

A Myer returns card is given when a customer has paid with a rewards or gift card and can’t receive a cash refund or a different credit card is presented to the one used to pay. They work a bit like a gift card and are subject to an expiry date.

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