If you have changed your mind, we will offer you a refund or exchange within 30 days of purchase. If you have received or purchased a gift before the 31st of December, you can exchange or refund until 31 January 2022.
Please note that change of mind returns will not be offered for goods either marked as clearance or reduced to clear, or is listed as excluded in the Returns Policy.
Return by mail with ParcelPoint
We’ve partnered with ParcelPoint to make returning online orders even easier. Choose from more than 1,300 drop-off locations, open seven days a week.
To return with ParcelPoint, make sure your item:
Return by mail with Australia Post
Return through your local Australia Post post office with over 4,400 drop-off locations to choose from, open Monday to Saturday.
To return with Australia Post, make sure your item:
How to return with Australia Post:
$12.20 fee applies for ‘Change Of Mind’ Australia Post drop-off.
If you have changed your mind, we will offer you a refund or exchange within 30 days of purchase. If you have received or purchased a gift before the 31st of December, you can exchange or refund until 31 January 2022. Please note, we do not accept returns for Big & Bulky items.
Please note that change of mind returns will not be offered for goods either marked as clearance or reduced to clear, or is listed as excluded in the Returns Policy.
What can I return and when?
Before returning an item, please check to see whether it meets the following conditions.
Can I exchange an item?
Exchange in-store - You are welcome to exchange an item in-store. Please note, we do not accept exchanges for Big & Bulky items in-store. Please ensure you have proof of purchase with you so our team can process your exchange. If your refund meets our exchange conditions, we will process it for you straight away.
We kindly ask that you comply with the government mandated health measures before visiting us. New measures apply for customers in Victoria and New South Wales. Learn More
Exchange by mail - We are unable to facilitate exchanges by mail. Instead you will need to request a return. Returns by post may take up to 28 days to return, therefore in order to ensure the size or colour you are after is available, we recommend that you place an order for your new item as soon as possible. Waiting for your refund to be processed may result in your preferred item being sold out.
We’ve partnered with ParcelPoint and Australia Post to make returning online orders even easier. Shop with peace of mind knowing you can return items by mail free of charge, outside of 'change of mind' returns. If you’d like to return a 'change of mind' purchase by mail, you can use ParcelPoint for a national flat rate of $7.50 (unless it’s a Big and Bulky item) or Australia Post for a national flat rate of $12.20. Change of mind returns do not apply to Big & Bulky items.
Exchanging a Big & Bulky item - We are unable to facilitate exchanges for 'Big & Bulky' items, instead you will need to request a return. Before returning an item, please check if it is labelled as Big & Bulky on the product page. A Big & Bulky item exceeds standard post parcel limits and must be returned through a special courier service.
To return your Big & Bulky item, please contact our Myer Customer Service Centre on 13MYER (13 69 37) to arrange the collection of your return.
Please check to see whether your item meets the conditions detailed in our returns policy. We do not accept returns for 'change of mind' for Big & Bulky items.
How do I return an item?
How do I return a Big & Bulky item?
Please check to see whether your item meets the conditions detailed in our returns policy.
Our change of mind returns period is 30 days.
Please note that change of mind returns will not be offered for goods either marked as clearance or reduced to clear, or is listed as excluded in the Returns Policy.
How do I return a Rayban-Stories item?
Due to the nature of this product and specific transportation requirements, all returns made via Parcel Point or Australia Post must be in its original packaging. If you have opened the item and wish to return the product via post, please contact the Myer Experience Centre on 13 69 37, and new packaging will be sent to you for the return. Alternatively you can return the product in Myer stores. Myer Returns Policy applies. Please note Parcel Point and Australia Post’s terms and conditions for the carriage of dangerous goods apply to this product.
Are any items excluded from the returns policy?
Yes, the returns policy is applicable to change of mind returns and consequently there are exclusions. Exclusions can be found here – Returns Policy.
What proof of purchase do I need to present for an online return?
For more details, please see proof of purchase on the returns policy
What is a Myer returns card?
A Myer returns card is given when a customer has paid with a rewards or gift card and can’t receive a cash refund or a different credit card is presented to the one used to pay. They work a bit like a gift card and are subject to an expiry date.