FREQUENTLY ASKED QUESTIONS

Our answers to the most frequently asked questions.

Delivery

Delivery What are the delivery charges and timeframes?

Here's a summary of all our collection and delivery options. Visit the delivery page for full details.

Delivery type Charges Timeframe
3Hour Click & Collect Free Shop online and place your order before 1pm for pick-up in-store within 3 hours. 7 days a week. Order after 1pm, your order will be ready to collect after 10am the next day
Click & Collect: store transfer Free Items transferred from a surrounding store within the same state:
  • 1-2 days for metro locations
  • 3-5 days for regional locations
Same day delivery $14.95 flat fee. Order before 12pm AEST for delivery between 3pm-7pm in metro locations within your state. Orders placed after 12pm AEST will be delivered the next business day
Express delivery $12.95 flat fee. Delivery will occur between 9am – 5pm the next business day when you place an order before 12pm AEST
Standard delivery Free delivery on orders $100 or over. $9.95 for orders up to $99.99 4-7 business days, including metro and most regional areas 7-10 business days for regional Western Australia, Queensland and Northern Territory
Big & Bulky delivery $75 delivery per item 7 –14 business days, available in Metropolitan areas
Shipster Two months' free. $6.95 per month. Standard delivery times. Conditions apply.

How do I track my order?

Shipped orders

If you’re a Myer online member, you can get an update on your order in your account. Just login and choose My orders.

If you’re not a member, your order progress information is still easy to find.

Once your order’s been dispatched, you’ll receive an email confirmation from us. The email will contain a tracking number and a link that will take you to the website where can follow the progress of your delivery. You can also enter your tracking number here.

Your tracking information won’t update until the shipping status becomes available from Australia Post. This normally takes about 24 hours from the receipt of ‘Your order is on its way’ confirmation email.

Every so often, your order might be dispatched from different locations. If that happens, we’ll send you an email with updated shipping details for each parcel.

Don’t worry, this won’t change the cost of your order.

Click & Collect orders

If you chose Click & Collect, you’ll receive an email once your order is ready for collection.

Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?

Sometimes the items you’ve ordered are stored in different locations around Australia.

To get your order to you as quickly as possible, we often dispatch the items separately.

We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date.

The rest of your order should be with you in no time.

For more details, have a read of our terms and conditions.

Do I have to sign for my delivery?

Yes, we need a signature to successfully complete delivery of your goods. However, you can select a safe spot for Australia Post to leave your parcel at your own risk.

If no one’s home or there’s limited access to the address, Australia Post will leave a card letting you know where and when you can collect your order.

You may receive an SMS from Australia Post with more delivery options. If you select one of these options, Myer will no longer be able to track your parcel. Find out more information on the Australia Post website.

Big & Bulky deliveries have their own set of rules.

For all the details, read the terms and conditions.

Do you deliver internationally? We currently only deliver within Australia.

Returns & Exchanges

Can I return or exchange an item I bought online? You can return an item for a refund or exchange if it meets our returns conditions.

To return or exchange an item, please make sure you have proof of purchase like a tax invoice.

How do I return an item? It’s free to return your item to one of our 60-plus stores.

Just make sure it matches our returns and exchange conditions and bring it in-store with a copy of your tax invoice.

If you’d like to return it by post, you can use ParcelPoint for a national flat rate of $6.95 (unless it’s a Big and Bulky item).

Big & Bulky items are exempt from our returns policy unless they’re faulty. All sales are final.

You can find more information about returns and exchanges here.

How long do I have to return an item? You can return or exchange an item within 30 days of purchase.

Can I exchange an item in-store? Whether you bought it online or in-store, you can bring your item in-store to exchange it (provided it meets our returns/exchange conditions). Stock levels at stores will vary but we’ll try our hardest to find you the item you’re looking for.

Can I exchange an item online? If it’s still in stock, you can exchange your item with one of a different colour or size. Follow the returns protocol but request an exchange and the product you’d like to exchange it for.

There will, however, be extra shipping and handling fees.

If you’re exchanging it for a different item, your exchange will be processed as a return and you’ll be charged or refunded the difference.

Are any items excluded from the returns policy? There are some items that are excluded. If you change your mind about the following, we won’t be able to issue you a refund:

  • Custom made, monogrammed, personalised, and altered products
  • Delivered large electrical, Big & Bulky items such as furniture and mattresses
  • Gift cards or vouchers, iTunes music cards, third party gift and recharge cards
  • Some items, for example; intimate apparel, will be subject to stricter guidelines due to hygiene standards. That is, these items will need to be unopened and/or unused.
  • All Apple products if the original packaging is not intact.
  • Pierced jewellery
  • Perishable goods such as flowers or food
  • Purchases made for the give registry

What proof of purchase do I need to present for an online return or exchange? To complete a return or exchange in-store, you’ll need a copy of your tax invoice. You can bring either a hard or digital copy on your phone. Your tax invoice will be emailed to you once your order’s been shipped or is ready for collection.

You can identify a tax invoice by the black strip across the top of the email outlining that the document is an official tax invoice.

What is a Myer returns card? A Myer returns card is given when a customer has paid with a rewards or gift card and can’t receive a cash refund. They work a bit like a gift card and are subject to an expiry date.

What is the Myer Care Plan? The Myer Care Plan is an extended warranty that can be purchased in-store for eligible electrical products. It provides you with peace of mind that your purchase will be protected for a specific period and, should the product fail, the convenience of having the repair or replacement process managed for you.

The Myer Care Plan is in addition to the manufacturer’s warranty and your rights under the ACL.

Download a copy of the Myer Care Plan here.

Can I purchase a Myer Care Plan online? Myer Care Plans are only available in-store. However, you can buy the additional warranty by going in-store within 30 days of your purchase.

In-store collection

How does Click & Collect work? Click & Collect means that you can shop online then collect your order in-store, saving you time and money.

How to use Click & Collect:

  1. When checking out online, select Click & Collect as your delivery option.

  2. You’ll be shown options for both 3Hour Click & Collect and store transfers (this is where we transfer the item you want to a store closer to you).

  3. Select the store you’d like to collect your item from and choose either Click & Collect or store transfer.

  4. When your order is ready, we’ll send you an email to let you know it’s time to head in-store. And remember to bring a copy of the email and your photo ID with you.

When can I collect my items?

As soon as your order is ready for collection, we’ll send you a ‘Ready for collection’ email confirming that you can come in and pick it up.

If you come in to collect your item before you receive the email, your order won’t be ready.

Click & Collect orders:

Order before 1pm (AEST) and it will be ready within three hours. Order after 1pm (AEST) and you can collect it after 10am the following day.

Store transfers:

Orders transferred from another will be available within 1-2 days for metro locations. Orders transferred from another store will be available within 3-5 days for regional locations.

Store transfers only occur between Monday and Friday and only within the same state.

Delivery timeframes differ between states and regional locations may exceed the above timeframes.

What do I need to bring to collect my order?

Bring a copy of your ‘Ready for collection’ email (either printed out or on your phone) and some photo ID.

Can I nominate someone else pick up my order? Yes, while you’re checking out, you can nominate someone to collect your order on your behalf. They’ll just need the ‘Ready for collection’ email and some photo ID.

You can contact our Customer Service Centre to arrange for someone else to pick it up. Alternatively, you can change delivery choice to have the order delivered to you but a delivery fee may apply.

What’s the Myer Hub and where can I find one?

The Myer HUB is where you’ll need to go to pick up your Click & Collect order. It’s also a handy spot for a number of different on and offline shopping services. Here are some of the things you can do at a Myer HUB:

CLICK & COLLECT Pick up your Click & Collect items.

GIFT CARDS A Myer gift card offers thousands of options for the perfect gift.

RETURNS: ONLINE Head to the Myer Hub for online purchases being returned in-store.

RETURNS: MYER MARKET For items purchased via the Myer Market, return at a Myer Hub in-store.

SHOP & DROP Too many bags to carry? We'll hold onto them so you can keep shopping.

MYER ONE Be Rewarded for shopping at Myer. 2000 Credits = $20 Reward. Not a MYER one Member, simply download the MYER one App and join today.

LAY-BUY Pay in instalments and collect your purchase at the Myer Hub.

FREE PUBLIC WIFI Connect to our wifi from your personal device.

RECHARGE SMART PHONES Charge your phone while you wait.

IN-STORE ORDERING Can't find what you're after? Head to the Myer Hub, then shop and order with our in-store iPads.

APPOINTMENT BOOKINGS Book a date with one of our in-store shopping services.

Afterpay

What is Afterpay? Afterpay is a payment service that allows you to enjoy what you want now, and pay for it in four equal payments later. The best part is, the payments are interest free.

How do I use Afterpay? Shop online as normal. At checkout, choose Afterpay as your payment method.

You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.

If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.

There are some items that aren’t eligible for Afterpay and the value of your bag must be between $100 and $1,000.

How does the payment schedule work?

If you’re a new Afterpay customer, you’ll be required to make your first payment at the time of purchase. The remaining three payments will be deducted automatically each fortnight from your nominated card, unless you make voluntary payments.

If you’ve used Afterpay before, your first payment will be deducted two weeks after your purchase for orders under $500 (or at the time of purchase if your order’s over $500).

You can view your payment schedule by logging into your Afterpay account. Once logged in, you can also make voluntary payments to pay off your order before the due date.

What if I can’t pay an instalment? If you fail to make a payment, you’ll be charged a $10 late payment fee by Afterpay. A further $7 late payment fee will be added seven days later if it’s still unpaid. You can read the Afterpay terms and conditions now for more details.

Which cards does Afterpay accept? Afterpay currently only accepts Australian Mastercard and Visa credit and debit cards. Australia.

When will my goods be delivered if I use Afterpay? Afterpay orders are delivered as per our standard delivery timeframes.

Is there a limit to how much I can spend on a single transaction? Yes, transactions made through Afterpay must be between $100 and $1000.

Which products are not eligible for Afterpay? Afterpay is not available on purchases of gift cards and Apple products. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions.

How do I return or exchange an item purchased with Afterpay? If you’ve changed your mind, you can return your Afterpay purchase in-store or via post for a refund. Read all about our returns and exchange options here.

Once we’ve received and accepted your return, we’ll notify Afterpay to cancel all future payments.

If you have already made one or more payments, the instalments paid will be refunded to the card you used to place the order.

If you’ve posted your item back to us, we’ll send you an email updating you on the progress of your refund.

You’ll also hear from Afterpay to let you know your future payments have been cancelled.

Where can I find out more about Afterpay? If you’d like to know more about Afterpay, you can visit the Afterpay website here for answers to some frequently asked questions.

For queries regarding your account, contact Afterpay directly at info@afterpay.com.au or call 1300 100 279.

Shipster

What is Shipster? Shipster is a new Australia Post subscription service that offers unlimited free delivery on eligible orders $25 and over.

You can sign up to Shipster for no joining fee and 2 months’* free standard delivery on eligible orders.

To be eligible for free delivery with Shipster:

  • Orders must be $25 or more (excluding delivery costs)
  • Delivery fees must be $20 or less
  • Delivery must be within metro Brisbane, Melbourne and Sydney

How do I sign up? Visit the Shipster website to sign up now.

When you register, make sure it’s with the same email address you use for your Myer online account.

How do I use Shipster? Shop online like normal. At checkout, we’ll check the email you’re logged in with matches your Shipster account. Then, free delivery will be automatically applied to eligible items like magic.

What does an eligible order look like? You’ll get free standard delivery when:

  • Your order is $25 or more
  • Your delivery cost is below $20
  • Your delivery address is within metro Brisbane, Melbourne and Sydney

Is there a limit to how many times I can use Shipster for free delivery on eligible orders? There are some limits in accordance with Shipster’s fair use policy. For more information about terms, please visit here.

Can I use Shipster to place an order in-store? No, Shipster is only available when you place an order online via the Myer website.

What can I do if Shipster isn’t applied at checkout? Please check the following:

  • The email address you’ve entered at the online checkout is the same one you used to sign up for Shipster.
  • Your order total is at least $25 (excluding the delivery cost).
  • Delivery cost is under $20.

If you’ve checked all these details and you still think there’s a mistake, contact the Shipster customer care team.

Where can I find out more about Shipster? To find out more, visit the Shipster website. If you have any queries about your account, you can contact Shipster directly.

Can I spend a Coles Myer gift card online?

You can use a Coles Myer gift card in any store around Australia, however, they can’t currently be used online.

Checkout

Can I track my order? There are three ways to track your order.

  1. Log into your online account and select 'Orders'.

  2. Check the status of your order by following the link in ‘Your order is on its way’ confirmation email.

  3. Head to the track my order page and enter the tracking number from ‘Your order is on its way’ confirmation email.

Can I cancel or make changes to my order? Once you’ve placed your order, your items will be on their way to dispatch. This means cancellations aren’t possible.

However, once you’ve received your order, you can take advantage of our no regrets returns policy. You can read all about it here.

Do you deliver to my area? Australia Post delivers most things to most areas within Australia. You’ll need to add your postcode when you checkout. Then we’ll be able to let you know the different delivery options available to you.

For Big & Bulky items like furniture and some large electrical goods, delivery may be limited to metropolitan regions within Brisbane, Melbourne, Perth and Sydney.

Can I get express delivery? Yes, we do offer express delivery options. When you add your address, you’ll see which are available in your delivery area.

To get your items faster, you can shop online with Click & Collect. Place your order before 12pm and you can collect your order in three hours. Check out all our delivery options here.

MYER one FAQ

How do I earn MYER one Credits? As a MYER one Member, you (together with your Additional Cardholder) earn 2 MYER one Credits for every dollar you spend on eligible transactions at Myer.

Bonus MYER one Credits can also be earned as a result of promotional or incentive programs offered from time to time or on eligible purchases using the Myer branded credit card.

MYER one Credits are not earned on purchases of gift cards, purchases made on the eBay Myer store, Give Registry non-merchandise donations, lay-by payments or credit card payments, delivery fees, Mural Hall and some food and service outlets.

You (together with your Additional Cardholder) can also earn MYER one Credits at participating Partners of the MYER one Program. The number of MYER one Credits earned at a Partner may vary depending on the Partner. A minimum spend or special conditions may apply. Please see myeroneaffiliates.com.au for further details.

How do I check my MYER one Credit balance? You can check your balance by logging into your membership at myerone.com.au or via the MYER one App.

How do MYER one Credits become MYER one Rewards? Every 2000 MYER one Credits you've earned in a Program Quarter, will be converted into a $20 MYER one Reward. We will send you a Reward in the mail, or if you are logged into the MYER one App, a digital Reward will be sent directly to your App.

Why have my MYER one Credits balance reduced? This can occur at the end of each Program Quarter when you have reached the minimum of 2000 MYER one Credits which are then converted into a MYER one Reward.

How many MYER one Credits do I receive when I use my Myer branded credit card? You earn 1 Bonus MYER one Credit per dollar for eligible transactions made with your Myer branded credit card.

My MYER one Credit balance seems inaccurate. How often does it update? Your MYER one Credit balance usually updates within 48 hours. For purchases outside of Myer, please refer to the MYER one Program Terms. Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App.

Do MYER one Credits expire? MYER one Credits that have not been converted into MYER one Rewards will expire after two years from date of purchase.

My Profile How can I change my password? You can change your password online at myerone.com.au or by logging into the MYER one App.

How do I update my details? You can update your contact details by logging into your Membership at myerone.com.au or via the MYER one App.

I have changed my name, how can I update it? You can change your name by contacting our Customer Service Centre on 13MYER (13 69 37).

MYER one Membership

How do I become a MYER one Member? You can join MYER one by downloading the MYER one App, in-store or at myerone.com.au

How do I become a Silver, Gold or Platinum MYER one Member? You will become a Silver MYER one Member if you spend $1500 - $5999.99 at Myer in a Membership Year or a Gold MYER one Member if you spend $6000 or more at Myer in a Membership Year.

A membership year commences 1 April and ends 31 March.

Platinum MYER one Membership is by invitation only and capped at the top 3,000 Members.

At the end of the next Membership year, 31 March, MYER one Members who have not spent the required amount during that Membership Year will be downgraded to the appropriate Tier.

How can I find out what my MYER one Tier is? Your MYER one Tier can be found by either logging into your Membership at myerone.com.au or via the MYER one App.

Do purchases on my Myer branded credit card influence my MYER one Tier? Your MYER one Tier is determined by your spend (together with your Additional Cardholder's spend) at Myer only, so any purchases on your Myer branded credit card outside of Myer, or with a MYER one Partner are not included when determining your MYER one Tier.

How do I add an Additional Cardholder? You can request an Additional Cardholder by logging in to your Membership at myerone.com.au

You will normally receive your Additional Card within 3 weeks of request. Once your Additional Cardholder receives their card, they can download and login to the MYER one App to have access to a digital MYER one Card.

What do I do if I lose my MYER one Card? You can order a new card by logging into your account at myerone.com.au. To do this, you will need your MYER one Member number, this can be found on a previous Myer receipt (your MYER one Member number will be printed on the bottom of the receipt). You will normally receive your replacement card within 3 weeks of request. In the meantime, be sure to quote your MYER one Member number in-store or online when making purchases so you don't miss out on earning MYER one Credits.

Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.

Can you stop sending me promotional material? You can update your communication preferences by logging into your MYER one account at myerone.com.au, clicking on the unsubscribe links provided or by contacting us at privacy@myer.com.au

MYER one Rewards What can I purchase with my MYER one Rewards? You can use your MYER one Rewards for purchases online at myer.com.au or in any Myer store – even on sale items. MYER one Rewards cannot be used for purchases made on the eBay Myer store or The Myer Market, gift card purchases, credit card payments, Give Registry non merchandise donations, Mural Hall and some food and service outlets.

How do I check the progress towards reaching my next MYER one Reward? You can check your progress by logging into your MYER one account online at myerone.com.au or by downloading and logging into the MYER one App

When will I receive MYER one Rewards? MYER one Rewards are issued quarterly, when you have reached a minimum of 2000 MYER one Credits. We will either send you a Reward in the mail, or if you are logged into the MYER one App, a digital Reward will be sent directly to your App. The Program Quarters are:

1 Jan – 31 Mar; Rewards earned in this quarter will generally be issued in May 1 Apr – 30 Jun; Rewards earned in this quarter will generally be issued in August 1 Jul – 30 Sep; Rewards earned in the quarter will generally be issued in November 1 Oct – 31 Dec; Rewards earned in this quarter will generally be issued in February

How do I check my Reward balance? You can check your Reward balance at any time by visiting retail.myergiftcards.com.au, in-store at the service desk or by calling 1300 398 226.

Do MYER one Rewards expire? MYER one Rewards do expire 1 year from issue date. You can check your Reward expiry by visiting retail.myergiftcards.com.au or calling 1300 398 226. If you have downloaded and logged into the MYER one App, you can view the ‘Valid To’ date on the Reward displayed in your MYER one App.

MYER one App What are the benefits of the MYER one App? When you download the MYER one App you will have access to your digital MYER one Card, track your Credit balance, purchase history, enjoy exclusive offers and receive MYER one Rewards faster.

What devices support the MYER one App and how do I download it? The MYER one App supports iPhone and Android smartphones. You can download the MYER one App from the Apple App Store and the Google Play Store.

What password do I use to login to the MYER one App? If you are an existing MYER one Member and have logged into myerone.com.au previously, you can log into the App by using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the MYER one App, enter your MYER one Member number and follow the prompts.

I’ve forgotten my MYER one password. Can I still log into the MYER one App? You will need to reset your password by selecting ‘I’M A MEMBER’ in the App, entering your MYER one Member number and following the prompts. The MYER one App has asked if I wish to accept push notifications, why? Push notifications will notify you of sale events, offers and when MYER one Rewards are sent to your App. You can manage your push notifications at any time form your smartphone settings.

Can I join the MYER one Program using the MYER one App? You can join MYER one using the MYER one App and you will then have access to a digital MYER one Card straight away. If I join the MYER one Program using the MYER one App, will I receive a plastic MYER one Card? If you join MYER one using the MYER one App, you will have access to a digital MYER one Card and will not receive a plastic card. If I login to the MYER one App, will I still receive my MYER one Rewards in the mail? Once you have logged in to the MYER one App, any eligible MYER one Rewards will be sent directly to your App. You will no longer receive Rewards in the mail.

I am an Additional Cardholder. Can I log into the MYER one App? As an Additional Cardholder you can log into the MYER one App. If you are have previously logged into myerone.com.au, you can log into the MYER one App using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the App, enter your MYER one Member number and follow the prompts.

Your access will be limited to information on your card only (and will not include information of the Primary Cardholder).

I have deleted the MYER one App, how do I access my Rewards? You will need to download the MYER one App and log back in to have access to any eligible Rewards. Alternatively, please contact the MYER one Customer Service Team on 13MYER (13 69 37).

Gift Registry

Give or receive the perfect gift, no matter the occasion with a Myer gift registry list.

How do I find a registry? It's easy to find a gift registry online. All you need to do is enter the name or number of the registry on our find a registry page.

I can't find a registry online, what do I do? First, check the spelling of the name and/or the registration number. If you still can't find the registry, you can email us at giftregistry@myer.com.au or call our team on 13MYER (13 69 37) during business hours.

How do I purchase a gift? Once you’ve got access to the list, there are three ways you can purchase a gift.

Online All you need is to search the name or number of the Registry to start shopping from the gift list.

In-store You can pop into any Myer store around Australia to shop from the list.

Over the phone Call our team on 13MYER (13 69 37) during business hours to shop the list over the phone.

How do I know if the item I’m purchasing is still available? We try to keep the online lists as up-to-date as possible but they’re constantly changing. If you want to double check an item is still available before you buy, pop into a store or give us a call on 13MYER (13 69 37).

How up to date are the gift prices? Prices quoted on our online gift lists are the current sell price. Any catalogue, promotional prices or offers will be applied to items on the gift list.

Can I have an item gift-wrapped? Yes. If you choose single drop delivery, wrapping is included in the delivery fee of $12.95 per parcel.

How does delivery work? The delivery options vary depending on how you purchase the gift.

Online delivery methods Standard delivery: free on orders $100+. Delivery within 4-7 days in metro areas. You’ll need to add the registrant’s address at checkout.

Click & Collect: shop online, free pick up in-store.

In-store delivery methods

Staggered delivery: $9.95 per order includes free gift wrap on entire order. Each gift will be delivered separately to the registrant via Australia Post following a purchase made by the guest.

One-drop delivery: $12.95 per order includes free gift wrap on entire order. All gifts are delivered on a registry owner’s date preferred and address.

Big and Bulky Any Big and Bulky items on the registry list incurs a greater cost and are not eligible for gift wrapping.

Creating a registry Why choose Myer as your gift registry provider? We offer an easy and enjoyable experience that is convenient for both you and your guests. Our regular promotions and offers mean more benefits for you and with our one drop delivery option, you can receive all your gifts at a time that’s convenient to you.

Can I setup a gift registry online? Currently, a gift registry can only be created in-store.

How do I register? STEP 1 Visit the Myer gift registry at your nearest Myer store We ask that you register at least a month before you send out your invitations.

STEP 2 Add items to your list You’ll be given a scanner to borrow to add items to your list. Scan anything and everything you like. If you're not sure whether something's suitable, ask us for help.

As soon as you're finished scanning your gift list, it becomes available in our national system. You can make changes or add items at any time, at any store, leading up to the event. We also can organise your gift delivery as well.

STEP 3 Spread the word A unique registry number will be created for you so your guests can easily find your registry. We will give you registry cards to include with your invitations, explaining that you have a gift suggestion list at Myer. Your registry can also be shared via email. Your guests have the option to purchase gifts either online, in-store or over the phone.

Are there restrictions on what I can register? There are no restrictions on what you can register. You have access to every department across every store.

Do I have to complete my registry all at once? You don’t have to complete your list at the time of registering. You may wish to select a few items and then come back later to complete the list. If your guests buy everything on your list sooner than you expected, you can add more gifts in-store or over the phone. You can also remove items from you list at any time in the lead up to your event.

For what sort of occasions can I setup a registry for? You can set up a list for any occasion. Some popular registry events include engagements, weddings, kitchen teas, baby showers, christenings, bar/bat mitzvahs, anniversaries, birthdays and Christmas.

I have a registry, how do I tell people about it? We’ll give you insert cards to include with your invitations, explaining that you have a gift suggestion list at Myer. You can also share your registry with your friends and family by emailing it to them.

What if there are gifts left on my registry after my event? While you are not required to purchase any remaining gifts, one of the great benefits of a Myer gift registry is our Completion Program. If there are items left on your list, you can purchase them after your event at great discounted rates. Simply purchase the remaining items on your gift registry list within three months after your occasion and we'll give you a 10%* discount off electrical items, 20% off furniture and 30% off homewares.

Purchases must be made in one day and after your occasion has occurred. Not to be used in conjunction with any other offer. Full terms and conditions are available on the vouchers issued in store. *Subject to change

Is there a minimum or maximum amount that I have to register? There is no limit to the number of items you can register with Myer. This means your list can be as simple or as extensive as you wish.

CommBank Awards points

What can I spend my Commonwealth Awards points on? Commonwealth Awards points are calculated to an equivalent Australian dollar value. They can be redeemed on purchases of merchandise and Myer gift cards (excluding Coles Group and Myer cards) at any Myer store in Australia.

What is the dollar value of my Awards points? $1 AUD is equivalent to 200 CommBank Awards points (Award points are rounded to the nearest point). A minimum redemption and a maximum of 1 million points redemption applies per day. You can ask about the dollar balance of your Awards points at the register of any Myer store.

For any questions on the conversion or rounding up or down, please contact the CommBank Awards service centre on 13 1661 anytime between 8am – 8pm Monday to Friday (AEST).

Can I check the value of my Awards points when I'm in a Myer store? You can ask a team member at a Myer register to swipe your Commonwealth Bank Awards credit card to check whether you have an available balance to spend at Myer.

Can I still earn MYER one Shopping Credits? Yes, as a MYER one member you will still earn MYER one shopping credits for merchandise purchases made with Commonwealth Awards points.

What if I don't have enough Awards points to pay the full amount of my purchase? You can pay with any combination of Commonwealth Awards points and any other payment method accepted at Myer. Just advise the Myer team member of the amount you would like to pay with each payment method at the register.

What if I need to return or exchange an item that I have purchased with my Awards points? All returns and exchanges are subject to Myer's return policy.

If the item meets all the terms and conditions for return and you have a proof of purchase, it can be returned to Myer. Myer may offer an exchange or Myer returns card*, unless otherwise required by law. *Please note that Myer Returns Cards are subject to an expiry date.

Is there anything I can't redeem my Awards points for at Myer stores? Commonwealth Awards points can’t be redeemed for cash, used at Myer towards payment of Myer Store or Myer Visa Card accounts, lay-by accounts, and some Miele appliances. They also can’t be used purchase 'Coles Group and Myer' gift cards, or at some food and service outlets.

Food and service outlets where Awards points are not accepted in Myer stores, include:

  • Pixie Photos and Portrait Place photography studios
  • Santaland Photos
  • Laubman & Pank (optometrists)
  • Zumay Hair Dressing
  • Cafe - Brunetti Myer Melbourne
  • Cafe - Eating in Italy
  • Cafe - Gloria Jeans
  • Cafe - Hudsons Coffee

This list is subject to change.

Can I redeem my Awards points when I shop with Myer online or over the phone? No, you can only redeem your points when you use your CommBank Awards credit card in Myer stores.

Why was my Awards points transaction unsuccessful? There are a few reasons why your transaction may not have been successful. For example, your card has expired or you are not enrolled in the Commonwealth Awards program, or the Myer register could connect to process your points. For more information, you can contact the Commonwealth Awards Service Centre on 13 1661 anytime between 8am – 8pm Monday to Friday (Sydney/Melbourne time).

Will Myer be accessing my personal information? By using your Awards points to make a purchase at Myer you consent to Myer accessing and using your personal information, including your Commonwealth Awards details, to facilitate the use of the Commonwealth Awards points and related marketing communications and activities, including without limitation to balance enquiries, redemption and refunds of Awards points.

I have a question about CommBank Awards points. Who should I contact? You can call the Commonwealth Awards Service Centre on 13 1661 between 8am – 8pm Monday to Friday (AEST) for all Awards enquiries.

At all other times, you can call the Commonwealth Bank Call Centre on 13 2221, 24 hours a day, seven days a week.

Myer Credit Card Application

Who can apply for a Myer Credit Card? You’re eligible to apply if you:

  • are an Australian resident,
  • are 18 years of age or over,
  • earn a minimum taxable income of $20,000 per annum, and
  • have an Australian mailing address.

How do I apply for a Myer Credit Card? You can find out more and apply via myer.com.au/creditcard

Do I need to be a MYER one Member to apply for a Myer Credit Card? To apply for the Myer Credit Card you must be a MYER one Member — either a Primary MYER one Member or an Additional MYER one Member.

If you are not the Primary MYER one Member, you can still apply for the Myer Credit Card but any Credits earned by using your Myer Credit Card will be applied to the MYER one Primary member that your MYER one card is linked to.

When applying for a Myer Credit Card, if you are an existing MYER one Member you will need to provide your MYER one Card number on application.

If you are not already a MYER one Member, don’t worry — you’ll automatically be enrolled in the MYER one Program during the application process.

Can I apply if my previous address is an overseas address? Yes, although your current residential address must be an Australian address. Please provide details of this overseas address in the previous residential address fields on the application form.

Can I get an additional Myer Credit Card? Yes, an additional cardholder is any other person you authorise to make transactions on your account. They will be issued with their own card and will be able to transact on your account. Myer Credit Card cardholders can have one additional cardholder for an annual fee of $9.

You can authorise one person 16 years of age or over to be an additional cardholder on your account. Please provide Card Services with their details on the ‘Additional Cardholder’ section of the application form or request an Additional Cardholder via Myer Credit Card Online.

An additional credit cardholder on your Myer Credit Card account must be linked to your MYER one account. If they are 18 years of age or over, your additional cardholder may be eligible to apply for their own card.

How long will it take to receive my card? Once you have been approved for a Myer Credit Card, it will be delivered to you via Australia Post within 5-7 business days. If you do not receive your credit card in this time, please call 13MYER (13 69 37). The Myer Credit Card is available to use through Google Pay and Apple Pay on compatible mobile devices, which allows you to transact as soon as your application has been approved.

How is my credit limit determined? Your credit limit is determined by the information provided on the application form and Card Services’ credit criteria. You will be notified of your credit limit if your application is approved.

Can I find out my limit before I apply? No. You will be notified of this limit if your application is approved.

Can I apply for a higher credit limit? After 6 months you can apply to have your credit limit increased. Additionally, if you provide your consent to receive credit limit increase invitations, Card Services may contact you if you are eligible to apply for an increase in your credit limit. Any credit limit increase will be subject to Card Services’ credit criteria and you may be required to submit supporting documentation with your credit limit request.

ACCESS & PINS What passwords do I need to access my account? You will need your:

  • Access Code and password - used to access Myer Credit Card Online.
  • PIN - used to verify certain point-of-sale purchases or to get a cash advance from an ATM.

Can I choose my PIN? Yes, you can select your PIN by logging into Myer Credit Card Online, select Manage Account then Card PIN and follow the instructions.

What do I do if I have forgotten my PIN? If you have forgotten your PIN or would like to choose your own PIN, simply login to Myer Credit Card Online, select Manage Account in the top menu then Card PIN and follow the instructions to change your PIN. You do not need your current PIN to create a new PIN.

What do I do if I have forgotten my password to Myer Credit Card Online? You can reset your password online. Simply follow the ‘Forgot your password link?’ on the Myer Credit Card Online login page and follow the instructions.

USING MY CARD How do I activate my card? To activate your card:

  • Visit myer.com.au/creditcard
  • Select ‘Log In’
  • Enter your Access Code and password
  • Follow the prompts to activate your card and select a four digit Personal Identification Number (PIN) in one easy step
  • Sign the back of your Myer Credit Card

You can also activate your new card via the Myer Credit Card app. If you are unable to log onto Myer Credit Card Online or the Myer Credit Card app, call 13MYER (13 69 37) and follow the prompts to activate your card.

Where can I use my Myer Credit Card? You can use your credit card wherever Visa is accepted. Visa cards are accepted worldwide at 30 million merchants, 2 million ATMs and in 200 countries.

Can I use my Myer Credit Card to make purchases online? Yes. As an added feature, all Myer Credit Cards come with Visa’s Zero Liability Policy covering all of your online transactions against unauthorised or fraudulent purchases. Visa’s Zero Liability policy does not apply to ATM transactions or transactions not processed by Visa. Please notify us promptly of any unauthorised Visa use by calling us on 13MYER (13 69 37).

What is the CVC? The Card Verification Code (CVC) is a three digit number printed on the back of your Myer Credit Card. You may need to provide this number when making an online, mail or phone order to verify that the card is in your possession.

How do I get a cash advance? You can get a cash advance from any ATM that accepts Visa by using your card and your ATM PIN. Alternatively, you can also request a cash advance over the counter at any bank that accepts Visa using your card and providing your signature and photo identification.

What is the limit for a cash advance? The daily limit generally for cash advances is $1,000 via an ATM and $5,000 over the counter at a bank. We may vary the cash advance limit for your account, and we will notify you of any changes.

What ATMs can I access with my card? You can access any ATM where Visa is accepted in over 200 countries around the world. Please note that if you withdraw cash from an ATM, you will incur a cash advance fee of $5 or 3% of the value of the transaction, whichever is the greater, debited to your account at the time of the cash advance. The ATM provider may also charge you other fees.

Can I use my Myer Credit Card overseas? Yes, your card is accepted at 35 million merchants and over 2 million ATMS worldwide.

What is contactless payment technology? Contactless payment technology removes the need for a signature, PIN or loose change, providing you with greater speed and minimum hassle when making payments.

Just hold your Myer Credit Card in front of a Visa payWave or other contactless card reader to pay for your purchases.

Are there limits as to the size and number of transactions that can be conducted using this contactless technology? The maximum limit may differ at different merchants, but usually, in Australia, you can make contactless purchases when you spend under $100 in a single transaction. For purchases over $100, you can still use the contactless feature on your card, however you will also need to enter your card PIN in order to complete the transaction.

Is there an increased risk of fraud as no signature or PIN is required?

The technology offers you greater security as the card never leaves your hands when making a transaction, thereby reducing the opportunity for your card details to be copied or compromised.

FEES AND CHARGES What are the fees and charges on the Myer Credit Card? The fees and charges applicable to the Myer Credit Card can be found here.

Will this current interest rate change? Interest rates are subject to change. You will be notified of any changes via your statement and national newspapers.

How is interest calculated? Interest is calculated based on the balance you have outstanding on each day of the statement cycle. The interest rate, also known as the ‘Annual Percentage Rate’ (APR) is included on the front page of every statement you receive. Interest is calculated based on the daily rate of interest (which is the APR divided by the number of days per year). This rate is also included on each monthly statement and is effective for interest calculations in that statement period. Download our guide to understanding interest (PDF).

MYER ONE CREDITS How do I earn Credits by using my Myer Credit Card? You can earn:

  • 3 MYER one Credits for every $1 spent on eligible purchases at Myer or online at myer.com.au
  • Up to 3 MYER one Shopping Credits for every $1 spent on eligible purchases at MYER one Partners
  • And 1 MYER one Credit for every $1 spent on eligible purchases everywhere else

To earn the maximum number of Credits at Myer and MYER one Partners, you must provide your MYER one Card number and pay with your Myer Credit Card. For Myer online purchases, enter the MYER one number on the back of your credit card at the online checkout and pay with your Myer Credit Card. If you do not present your MYER one Card number at Myer you will not earn any Credits on that transaction. If you do not present your MYER one Card number at a MYER one Partner, you will earn 1 Credit per $1 spent on all eligible purchases when you pay with your Myer Credit Card.

You must be a Member of the MYER one Program to earn and redeem Credits. Membership and the earning and redemption of Credits are subject to the MYER one Program terms, available at myerone.com.au/TermsAndConditions.

How are MYER one Credits converted to rewards? For every 2,000 Credits you've earned in each Program Quarter, your Credits will be automatically converted into a $20 MYER one Reward. We will either send you a MYER one Reward in the mail, or if you are a MYER one App user, a digital MYER one Reward will be sent directly to your App. The more Credits you earn, the greater the value of the MYER one Reward you will receive. For example, if you earn 4,000 MYER one Shopping Credits, you will receive a $40 MYER one Reward. To see your progress towards your next MYER one Reward, visit myerone.com.au or download and log into the MYER one App.

How do my MYER one Membership and Myer Credit Card work together? Your Myer Credit Card is linked to your MYER one Membership. Your Myer Credit Card will also have your MYER one Card number and barcode printed on the back. This is the same number and barcode printed on your MYER one Card / MYER one App. When making purchases at Myer, myer.com.au and MYER one Partner, pay with your Myer Credit Card and scan or enter your MYER one Card number to earn the maximum number of MYER one Credits.

Do I receive a new Myer Credit Card when my MYER one tier changes? You will not receive a new Myer Credit Card if your MYER one tier changes. Your MYER one Membership number will not change with a MYER one tier change, so you can continue to use the same Myer Credit Card. As long as you scan or enter the MYER one Card number and use your Myer Credit Card to pay for your purchases, you will earn the maximum number of MYER one Credits.

How can I keep track of how many Credits I have? You can view the balance of your MYER one Credits at any time by downloading and logging into the MYER one App or by visiting myerone.com.au. You can also view the balance of your MYER one Credits on Myer Credit Card Online or on the Myer Credit Card app. Credits are only recognised and available for conversion into a MYER one Reward after they are successfully issued to your MYER one Program account (and not cancelled or reversed). Click here for more details on the MYER one Program terms and conditions.

When will my Credits appear in my MYER one program account? Shopping Credits earned through your Myer Credit Card are added to your MYER one program account within 30 days of the date of the transaction. Click here for more details on the MYER one program terms and conditions.

Are all transactions eligible for Credits? The following types of transactions are not eligible purchases and will not earn you Credits:

  • GST and government charges, including fines paid to any government agency
  • payments made to the Australian Tax Office
  • interest and other bank fees and charges, including any GST payable on any of these
  • BPAY® payments, such as bill payments and other payments made through the BPAY Electronic Payments Scheme
  • cash advances
  • transactions for items that are directly convertible to cash, including, but not limited to, purchase of foreign currency and travellers cheques, or cash equivalent transactions
  • balance transfers
  • transactions deemed by us to be for operating a business or in connection with business expenditure
  • transactions that are reversed, such as refunds
  • payments for credit card protection insurance
  • transactions used for gambling purposes, including gambling chip and lottery ticket purchases
  • within Myer – gift cards, purchases made on the eBay Myer store, Give Registry, non-merchandise donations, lay-by payments, delivery charges, Tesla, Mural Hall and purchases from certain third party businesses operating within Myer stores, such as cafes and restaurants specified by Myer.

What happens to Credits if I get a refund for a purchase made on my card? If your account is credited with a refund from a merchant, the equivalent number of Shopping Credits will be deducted from your MYER one program account.

My Credits are missing, what should I do? If you believe you may be missing some Credits, please call us on 13MYER (13 69 37) so that we can investigate for you.

USING GOOGLE PAY What is Google Pay? Google Pay is a free app that allows eligible card owners to use compatible Android devices to pay with their phone at contactless merchants and in participating merchant apps.

How does Google Pay work? To use Google Pay for purchases, you must first add your eligible card on your NFC-enabled Android device running Kit Kat 4.4 or above using the Google Pay app. If you don’t already have the Google Pay app on your device, you can download it from the Google Play Store. Once your card has been added and identity verified, wake up your device when you are ready to make a payment. Then, hold your device near the contactless reader until your device beeps or vibrates and a checkmark appears on the screen indicating your payment is complete. When adding your card to Google Pay, you will also be adding your Card to Google Payments. This allows you to use your card to make purchases in places like the Google Play Store and online with Google. For more information on Google Payments, please visit pay.google.com/about.

Where can I use Google Pay? You can use Google Pay to make payments with your compatible Android device wherever contactless payments are accepted. Just look for the contactless and/or Google Pay symbol at checkout.

You can also use Google Pay in participating merchant apps with supported devices. Look for the "Buy with Google Pay" button at checkout within the apps. However, there are certain machines that are not currently receiving mobile contactless payments such as vending machines and parking meters/machines.

Which phones and devices are eligible for Google Pay? In order to use Google Pay, you need to have an NFC-enabled Android device running Kit Kat 4.4 or above, and the Google Pay app. To download the Google Pay app or to check if your device is compatible with Google Pay, please visit pay.google.com/about.

What is a virtual card? A virtual card is the digital form of your eligible physical credit and debit cards. When you add your physical card to Google Pay, it’s stored as a virtual card. It will have a unique virtual card number associated only with the digital wallet and mobile device you're using. Please note this may be referred to as a virtual card, however Google Pay refers to it as the Virtual Account Number. Creating a virtual card does not affect your physical card. You can still use your physical card as you normally would.

Is my Card account number or other information being shared with Google? Yes. To deliver you the best Google Pay experience, we will share certain account information about each card you have selected to use with Google Pay and will make that information available for display on your device, such as data for your recent purchases. When adding an eligible card to Google Pay, you will also be adding your Card to Google Payments. This allows you to use your card to make purchases in places like the Google Play Store and online with Google. For more information on Google Payments, please visit pay.google.com/about. If you have any additional questions about your device’s security features, please reach out to Google directly.

How secure is an Google Pay transaction? Your card in Google Pay is protected by your secure Android device lock - pin, password or pattern. All of your payment information will be encrypted with SSL (secure socket layer) technology and stored on secure servers. Your plastic card details are never shown in the app or shared with the merchant when you make payments in store.

Does Myer protect my virtual cards as well as my physical card? Yes. Your card in Google Pay is covered by the Google Pay: Terms of Use. If you suspect unauthorised use of your virtual card, please contact Myer immediately by calling +61 2 8245 5888

Will merchants receive my physical card number? Most merchants won’t have access to your physical card number; they’ll receive the unique virtual card number associated with your card. Merchants cannot transact with your unique virtual card number.

Getting Started How can I add my eligible card to Google Pay to use it for payments?

  1. Download the latest version of the Myer Credit Card app.
  2. Open the Myer Credit Card app and follow the prompts to log in.
  3. Follow the prompts to add your card to Google Pay from the dashboard, or add it from the cards tab.

You can also add your card to Google Pay direct from the Google Pay app.

Can I put multiple cards on my device? Yes. They can be a combination of eligible debit cards, credit cards, loyalty cards etc as Google enable them on their Android Wallet.

Can I put my card on multiple devices? Yes. For each of your devices, you will need to add your card by visiting the Google Pay app.

Can I use my card with multiple Google accounts? Yes. You are able to add your eligible card to two unique Google accounts in your wallets.

Once I add my card, how can I suspend the ability to make payments or remove cards from my device? You can remove your card by tapping your card in the Google Pay app and selecting "Remove Card" at the bottom of the screen.

*Important note: Un-installing the Google Pay application only, without selecting "Remove Card" will not automatically remove your card from Google Payments. Your need to remove your Card first.

Using Google Pay How do I make purchases with Google Pay? At checkout, simply press the power button on your phone to wake it up, and hold the back of your device over the contactless terminal. Your phone may beep or vibrate, and you will receive a confirmation on screen. To complete the transaction, refer to the merchant terminal, you may need to enter your PIN or sign a receipt as usual (such as with transactions over $100).

To make a purchase in a mobile app, select Google Pay at checkout. Your details will added automatically.

Will all merchants accept Google Pay? No. Not all merchants have adopted contactless terminals. Please continue to carry your physical cards to use where contactless payments are not accepted. Most merchants will display this contactless payment symbol to let you know they accept contactless payments.

What is a virtual account number and how is it different from my Card account number? For your security, when you add your eligible card to Google Pay, a virtual account number – separate and unique to your device – is created. Your virtual account number is used to make purchases with your card using Google Pay. To view the last four digits of your virtual account number, tap on your Card in the Google Pay app and scroll down to your Card details.

Does Google Pay show my credit card transactions? Google Pay shows recent Myer Credit Card purchases you’ve made with Google Pay on your device, but it won’t display all your purchase details. For a complete view of all your card transactions, sign in to Myer Credit Card Online or the Myer Credit Card app.

How do I make a return for an item I purchased with Google Pay? You can return items purchased using your Card in Google Pay by providing the merchant with the last four digits of your virtual account number instead of your plastic card number. To find the last four digits of your virtual account number for your Card, tap on your Card in the Google Pay app and scroll down to your Card details.

You can also go to Google Pay and select the Card you used to make the purchase and hold your device near the contactless terminal at the merchant once the return has been keyed in. Please remember to keep the original receipt you received from the merchant at the time of purchase as the Google Pay receipt is not an official proof of purchase.

Do I still get MYER one Shopping Credits when I use Google Pay? Yes, you receive the same amount of Shopping Credits as when you use your physical card. Remember to present your MYER one membership number in Myer or Myer Affiliates.

I’m having a problem with my device’s software or hardware. What should I do? If you are having difficulty with your software or hardware, please visit the Google Pay Help Center. Also please refer to our troubleshooting section of the FAQs.

Are the spending limits the same as tap and go? Yes, the use of Google Pay and limits applied is the same as the contactless limits on your physical card.

If you have a credit limit of greater than $2,000, you will only be able to spend up to $2,000 using Google Pay until your physical card is activated. Make sure to activate your physical card when you receive it to get access to your full credit limit.

Refer to the terms and conditions for further information.

Managing your card in Google Pay Where can I view and manage my Card in Google Pay? You can view and manage your Cards in the Google Pay app. When you tap on your Card, scroll down to view your Card details including transactions and your virtual account number. You also have the ability to remove your Card from the device and select which card is the 'default' card used when paying with Google Pay.

How do I set up my default Card? The first Card you add to Google Pay automatically becomes your default payment Card. To change your default Card, go into the Google Pay app, click on the Card you want as the default and select "Set as default Card". If you have more than one Card loaded, you can tap and hold to drag your Card to the top of the wallet "default" spot.

I’m getting transaction notifications for my card in Google Pay on my device. What are these notifications and how can I turn them on/off? You will receive "Transaction Notifications" for purchases you make using your Myer card in Google Pay. To turn off "Transaction Notifications", open the Google Pay app, tap the menu, and tap "Settings." Please keep in mind that by turning off your "Transaction Notifications" you will no longer receive notifications from Google Pay.

What are the Card transactions listed in Google Pay? Why is the information different from my statement? The Google Pay app tries to provide you with the most relevant information about the places where you’ve used your device to make payments. From time to time, information about the merchant locations where you’ve used Google Pay (such as the business name and street address) may be displayed differently in your Google Pay app than the information on your statement. To report any incorrect information, please contact Google via the Google Pay Help Center.

You may also receive notifications and see transactions listed for pre-authorisations that haven’t been posted to your account yet. For example, a hotel may pre-authorise an amount initially, then submit the final charge based on the actual amount of your purchase after you finish your stay.

If I receive a replacement card due to my old one being expired, do I need to update my card information with Google Pay? No. Your virtual account number is connected to your new Card number automatically. You can use your eligible Card in Google Pay to make purchases before receiving your new plastic Card.

My device is lost or was stolen and I want to delete my card. What should I do? If you believe your device or Google Pay Card information has been lost, stolen or compromised in any way, call Myer on +61 2 8245 5888 and we can deactivate the 'virtual token' from our systems. This will not impact your ability to use your physical card.

You can also go to Android Device Manager to help you find, lock and erase your device: https://www.google.com/android/devicemanager. You can also use the search engine "Find my phone" and Google will show you where it is on a map.

What should I do if my card is lost or stolen? Please call Myer on +61 2 8245 5888 to report your card lost or stolen, and we’ll de-activate it and remove it from Google Pay.

Please advise our support staff if you wish to continue spending using Google Pay and we will guide you through the process of adding your replacement card to your device while you wait for your new plastic card to arrive.

Troubleshooting The transaction is not going through when phone is held up to the merchant facility.

  1. Ensure that NFC is turned on.
  2. Ensure that the phone has no cards attached to the back that would interfere with the signal; such as a transit card.
  3. Set "Google Pay" as your payment default in your device’s Settings.
  4. If you have a device that supports multiple mobile wallets, select "Android Operating System" in your NFC or tap and pay settings on the device.
  5. Try holding your device a different way to avoid signal issues. Your device’s NFC antenna might be at the top or bottom of the device and avoid tapping with the front of the phone.
  6. Have you connected your phone to the internet recently? The app needs to be refreshed occasionally to continue to work.
  7. It is possible that a merchant that accepts contactless payments might not accept Google Pay. These older devices will diminish over time as they are replaced with newer terminals which accept mobile payments.
  8. Was the screen on? If the screen goes to sleep or locks after a period of inactivity, then the transaction will not go through.
  9. Have you unlocked your phone recently? Your phone needs to be unlocked every 3 payments and after you’ve turned your phone back on after re-starting it. It does not matter if you unlock when making the payment or for some other reason such as checking your email.

I cannot add my card

You can either:

  1. Visit support.google.com/googlepay.
  2. Contact Myer on +61 2 8245 5888.

My card details have been removed from the Google Pay app Have you changed your phone lock or disabled it? The lock must be enabled for Google Pay to work. If it is disabled, then the user’s payment credentials will be deleted from the device unless the user re-enables a secure lock within five minutes of disabling it.

Will Google Pay work without a sim card in the phone? Yes, although you need internet access to add and activate your card on Google Pay. Once activated, you occasionally need to be connected to the internet to continue making payments however this can be via Wi-Fi or mobile network. A sim card is not necessary.

Will payments work without an internet connection or Wi-Fi? Yes, as long as you occasionally connect your phone to the internet to update internal security settings.

I cannot download Google Pay If your device meets all the Google Pay requirements and you are unable to see it on the Play store, please contact Google for technical support at pay.google.com/about.

Getting Started What do I need before adding my Myer Credit Card to Wallet?

  1. Download the latest version of the Myer Credit Card app from the app store.
  2. Ensure you have the latest version of iOS, watchOS, or macOS.
  3. Ensure your card is eligible.
  4. Ensure your device is eligible for Apple Pay.
  5. Ensure you have an Apple ID and are logged in on your device.

What’s the process for adding my Myer Credit Card to Apple Pay? iPhone & Apple Watch

  1. Download the latest version of the Myer Credit Card app from the app store.
  2. Open the Myer Credit Card app and follow the prompts to log in.
  3. Follow the prompts to add your card to Apple Pay from the dashboard, or add it from the cards tab. You can also add your card to Apple Pay direct from Wallet.

iPhone

  1. Open the Wallet app.
  2. Tap the plus sign in the upper-right corner.
  3. Enter your card’s security code to add your credit card from your iTunes account. Or, select "Add a different card" and use your camera to enter the card information.*

Apple Watch

  1. Open the Apple Watch app on your iPhone.
  2. Tap "Wallet & Apple Pay" and select "Add a Credit card".
  3. Enter your card’s security code to add your credit card from your iTunes account. Or, select "Add a different card" and use your camera to enter the card information.*

iPad

  1. Go to Settings.
  2. Tap Wallet & Apple Pay.
  3. Tap Add Credit Card.
  4. Tap Next.
  5. Add Card information and verify the card details.
  6. Complete the verification process using the Myer Mobile Banking app.
  7. After your bank or issuer verifies your card, tap Next. Then start using Apple Pay.

MacBook

  1. Go to System Preferences > Wallet & Apple Pay.
  2. Tap Add Card.
  3. Tap the + button to Add Credit Card, add Card information and verify the card details. Note: If you're asked to add the card that you use on iTunes, you can just enter its security code.
  4. Tap Next. Myer will verify your information and decide if you can add your card to Apple Pay. If we need more information to verify your card, you’ll be asked for it. When you have the information, go back to System Preferences > Wallet & Apple Pay and tap your card.
  5. After Myer verifies your card, tap Next. Then start using Apple Pay.

Can I put multiple cards on my device? Yes. There can be up to eight cards stored within Wallet on each device. The first card added will become your default card, but this can be changed in Settings > Wallet and Apple Pay > Default Card.

Can I have my card on multiple Apple devices? Yes. For each of your devices, you’ll need to add your card using the steps listed in 'What's the process for adding my card to Apple Pay?'

Note: You can add your card to up to 10 eligible Apple devices, but the card will need to be added to each device separately. This means that you can have up to 10 Device Account Numbers for one physical card.

Once I add my card, can I suspend the ability to make payments or remove cards from my device? Yes. Here’s how to remove your card from the Apple Wallet:

  1. Navigate to the back of the card, commonly referred to as the back of pass (by clicking the ‘info’ symbol on the bottom right of screen when your card is presented).
  2. Scroll to the bottom of the page and click on ‘Remove card’. OR
  3. Launch the Settings app on the device that you’re removing your card from.
  4. Tap on Wallet & Apple Pay.
  5. Tap on the card you'd like to remove from Apple Pay.
  6. Tap on Remove card.

Using iCloud:

  1. Go to Settings on iCloud.com, then click a device listed below My Devices.
  2. Below the list of credit and debit cards on the right, click ‘Remove’ or ‘Remove All’.

You can use iCloud to remove cards from devices, even if the device is offline. If you remove credit and debit cards from a device set up to use Apple Pay, the ability to spend using those cards is removed.

If no cards are listed, the device isn’t set up to use Apple Pay.

You can also suspend your card at anytime by contacting Myer on 13MYER (13 69 37).

Using Apple Pay Paying in stores To pay in stores, there is no need to wake your iPhone or open an app. Just hold iPhone near the reader with your finger on Touch ID. You’ll see "Done" on the display, along with a subtle vibration and beep, letting you know your payment information was sent. On Apple Watch, double-click the side button and hold the display of your Apple Watch up to the reader. A gentle tap and beep confirm that your payment information was sent.*

Paying in apps and on the web To pay in apps and on the web with iPhone and iPad, select Apple Pay as the payment method during checkout and place your finger on Touch ID. To pay on Mac in Safari, choose Apple Pay then complete the purchase with your iPhone or Apple Watch.*

Are the spending limits for Apple Pay the same using my card? Yes, if you have a credit limit of greater than $2,000, you will only be able to spend up to $2,000 using Apple Pay until your physical card is activated. Make sure to activate your physical card when you receive it to get access to your full credit limit. Refer to the terms and conditions for further information.

Managing your card I have received a replacement card due to my card expiring, do I need to update my card information with Apple Pay? No. Your Device Account Number is connected to your new card number automatically. This means that you can use your card in Apple Pay to make purchases before receiving your new plastic card and you don’t need to do anything further with your new plastic card.

What should I do if my device is lost or was stolen? You can use Find my iPhone to help you find and lock/erase your device. See more on the Apple Pay support page.

In addition, if you believe your device or Apple Pay card information has been lost, stolen or compromised in any way, call Myer on +61 2 8245 5888.

If I report my card as lost or stolen, can Myer remove it from Apple Pay? Please call Myer on +61 2 8245 5888 to report your card lost or stolen, and we’ll de-activate it and remove it from Apple Pay.

Please advise our support staff if you wish to continue spending using Apple Pay and we will guide you through the process of adding your replacement card to your device while you wait for your new plastic card to arrive.

Replacement cards in Apple Pay My card is damaged and I need a replacement, what happens to my card in Apple Pay? Your new card details will be updated automatically to Apple Pay. This means that once your replacement card arrives, you won’t need to re-add it to Wallet, Apple Pay will continue to work.

(If you previously did not have your old card in Apple Pay, you’ll need to add your new card. See section 2 ‘Getting started’).

My card has been reissued (due to expiry), what happens to my card in Apple Pay? Your new card details, once activated will be updated in Apple Pay automatically, therefore you won’t need to add your new card, Apple Pay will continue to work.

(If you previously did not have your old card in Apple Pay, you’ll need to add your new card. See section 2 ‘Getting started’).

I have upgraded/downgraded my card, what happens to my card in Apple Pay? Your old card will continue to work in Apple Pay until you activate your new card. Once the new card is activated, you will need to add your card to Apple Pay. You will need to remove your old card from Wallet. See section 2 ‘Getting started’.

Additional info:

GOING OVERSEAS What should I do before using my card overseas? Notify us of your travel plans and dates before going overseas by calling us on 13MYER (13 69 37) so that we can expect to see foreign transactions on your account as we continue to monitor for any unusual activity.

You should also:

  • Ensure you have adequate travel insurance for your trip
  • Check if your credit limit is adequate for your travel plans
  • Use ATMs located within banks
  • Avoid using your account via Myer Credit Card Online on public computers
  • Download the Myer Credit Card app onto your mobile device to manage your account quickly and easily

Will I earn Shopping Credits when I travel overseas? Yes, you’ll continue to earn Shopping Credits per Australian dollar spent on eligible purchases while travelling overseas.

INTERNATIONAL TRANSACTIONS What is an international transaction fee? It’s a fee we charge you whenever you make an international transaction. The fee is 3% of the Australian dollar value of your international transaction, and is debited from your account at the same time as the international transaction.

What’s classified as an international transaction? An international transaction is any transaction on your account that’s:

  • not in Australian dollars, or
  • in Australian dollars, but the merchant or financial institution located outside Australia.

If I choose to pay in Australian dollars with an overseas merchant, will I still be charged an international transaction fee? Yes. If a merchant is located outside Australia then an international transaction fee will be charged whether you paid in Australian dollars or in a foreign currency. This applies to both online and in store purchases.

How will I know when I’ll be charged an international transaction fee? Unfortunately it’s not always clear when an international transaction fee will apply, especially with online transactions.

Some merchants may appear to be located in Australia – for example, they have Australian websites and display prices in Australian dollars – but actually be located overseas. In these circumstances, any purchases you make on these websites will attract an international transaction fee.

If you’re unsure whether a merchant is located outside Australia, please contact them before you complete your transaction.

How does foreign currency conversion work for credit cards? Whenever you make an in store or online purchase, or use your credit card to obtain a cash advance, in a currency other than Australian dollars, the transaction will be converted to Australian dollars.

When you complete the payment you might be given the choice to pay in the foreign currency or convert the amount to Australian dollars.

  • If you choose to pay in the foreign currency, this amount will be converted to Australian dollars by Visa, using the applicable exchange rate on the date the purchase is debited to your account. Remember, exchange rates may fluctuate between the time your purchase is authorised and the time we debit your account.

Under the Visa scheme, if the purchase is made in United States dollars, Canadian dollars, New Zealand dollars, Singapore dollars, Pounds Sterling, Euros or Japanese Yen then the amount will be converted directly into Australian dollars. Purchases made in any other foreign currency will be converted into United States dollars before being converted into Australian dollars. The online conversion rate calculator shows you the indicative rates set by Visa for these conversions.

  • If you choose to pay in Australian dollars, the merchant will convert the foreign currency into Australian dollars at the time of the transaction. This is called dynamic currency conversion. The exchange rate is not determined by Visa but by the merchant’s dynamic currency conversion service provider.

You’ll also incur the international transaction fee of 3% of the Australian dollar value of the international transaction. Some merchants may also charge additional fees, so choosing this option can be more costly.

You might come across dynamic currency conversion if you’re:

  • shopping online with an international merchant and the prices are displayed in Australian dollars, or
  • travelling overseas and you’re given the option to pay your hotel or restaurant bill in either Australian dollars or the local currency.

What will I be charged when I withdraw cash from an overseas ATM using my credit card? When using your credit card to withdraw cash from an overseas ATM you’ll incur the following charges:

  • the international transaction fee of 3% of the Australian dollar value of the international cash advance
  • a cash advance fee of $5 or 3% of the value of the transaction (whichever is greater), and
  • the cash advance interest rate from the date of the cash withdrawal.

Some overseas ATM providers might also charge you a processing fee. Just like in Australia, the amount of this fee varies depending on the provider. This fee may be charged in the foreign currency.

INSURANCE What insurance comes with the Myer Platinum Credit Card? Purchase Security Insurance is only available for the Myer Platinum Credit Card. This complimentary insurance covers the replacement of many new personal goods bought with your Myer Platinum Credit Card that are lost, damaged or stolen. Cover is available for up to 90 days from the date of purchase. Certain benefit limits and exclusions apply.

Wallet guard is also offered on the Myer Platinum Credit Card, providing protection against the theft of personal effects, cash, valuable documents and wallet.

Learn more about Myer Platinum Credit Card terms and conditions here.

BALANCE TRANSFERS What is a balance transfer and how does it work? This is a request to transfer part or all of your outstanding balance from another credit card to your Myer Credit Card account. When you request a balance transfer we will either BPAY funds or arrange a cheque to your nominated card account and debit this to your Myer Credit Card account. Balance transfers are subject to the Balance Transfer Terms and Conditions.

If you’ve taken advantage of our balance transfer offer at the time of application, this will only be processed once you’ve activated your physical credit card. Make sure you’re aware of any pending balance transfer amounts when you’re transacting using mobile payments so that the balance transfer can be processed within your credit limit. If you already have a card and are requesting a balance transfer, we will process the balance transfer request within 5 business days.

What is the limit for balance transfers? The limit on balance transfers is equal to the credit limit on your card, less $500. We will transfer the balances specified by you to your account, in full or in part, subject to $500 remaining in your available credit limit. If you have multiple balance transfer requests, we will transfer these in the order they appear in your request.

When can I request a balance transfer? You can request a balance transfer when you apply for a card, or any time after by completing a balance transfer request through Myer Credit Card Online or by completing a Balance Transfer Request Form.

ACCOUNT MAINTENANCE How do I update my details? You can update your residential address via Myer Credit Card Online or via the Myer Credit Card app. To update any of your other details contact us on 13MYER (13 69 37).

How do I pay my account? You can pay your account by:

  • Direct Debit - Automatically pay your card account every month by the due date, from the bank account of your choice. With this flexible option you can choose to pay any amount equal to, or greater than the minimum payment due. Download the Direct Debit Request Form.
  • BPAY - This can be done via Myer Credit Card Online or the Myer Credit Card app. Your reference number is your 16-digit card number (which is the same as the account number printed on your statement) and the biller code is 253765.
  • Post - Enclose your completed payment slip from your monthly statement and mail with your cheque (no notes or coins accepted) and mail to PO Box 3667 Rhodes NSW 2138. Please make the cheque payable to Card Services and include your account number.
  • Post Office - You can pay your card account in person at any Australia Post office using cash, EFTPOS or cheque. Please allow 48 hours for the payment to reach your account. When paying by cheque at any Australia Post office please allow six business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited. A $2 over the counter transaction fee is applicable to all cash, EFTPOS or cheque payments made at Australia Post.

How will I track when my repayments are due? You’ll receive a statement every month, showing the minimum monthly payment amount you’re required to pay and the due date, plus any overdue payments and over limit amounts. You can access your statement and view bill alerts on Myer Credit Card Online or via the Myer Credit Card app.

How do I request a credit limit increase on my Myer Credit Card? To apply for a credit limit increase, contact us on 13MYER (13 69 37). All credit limit increase requests are subject to Card Services’ credit criteria and you may be required to submit supporting documentation with your credit limit request.

Why do I need to ‘opt in’ to receive invitations to apply to increase my credit limit? We are required by law to have your consent before sending you invitations to apply for a higher credit limit. Your ‘opt in’ will allow us to send you invitations to apply to increase your credit limit when you're eligible. You can change your preferences in the Myer Credit Card app or via Myer Credit Card Online.

How often will I receive a statement? You will receive a credit card statement each month if you have transactions or a balance outstanding during that period.

Can I change my bill due date? Yes, you can nominate the date that your monthly bill is due by contacting Card Services on 13MYER (13 69 37). Please select a date between the first and twenty-eighth of the month.

Can I receive my statement by email? Yes, please log in to Myer Credit Card Online to request email statements. You’ll save the monthly $2.50 fee for paper statements.

Will my additional cardholder also get a statement? No, only the primary cardholder receives a monthly statement. This statement will contain details of any transactions made by you and any additional cardholder.

Does the additional cardholder have the same level of access as the primary cardholder? An additional cardholder has the same access to information about your account. However, they are restricted from making any changes (such as change of address) to your account.

What is an outstanding authorisation? This is when the estimated value of a purchase; for example, a hotel stay, that has been held for a period of time to allow the merchant to process the transaction. An outstanding authorisation reduces your available credit, but not the balance owing on the card.

Can I authorise a third party to access information about my account? Yes, you can authorise a third party to access information about your account by completing an Authorised Representative Request Form. This form can be downloaded via Myer Credit Card Online.

How can I order a replacement credit card? If your card is damaged for any reason, please call Card Services on 13MYER (13 69 37) and we will arrange for a replacement card to be sent to you within 7 business days. In the meantime, you can continue to use your card through Google Pay or Apple Pay.

What do I do if my credit card is about to expire? You do not need to do anything. We will send you your new card one month prior to your card’s expiry.

Can I see details of my credit card account online or via an app? You can view your account by logging into Myer Credit Card Online or by downloading the Myer Credit Card app.

For more information on how to use Myer Credit Card Online please refer to the FAQs under the ‘Support’ menu.

For more information on how to use the Myer Credit Card app touch the information icon at the top of the screen.

Can I make future dated payments via BPAY? Unfortunately, you are currently unable to make future dated payments through Myer Credit Card Online or the Myer Credit Card app.

SECURITY What is the chip on my card? Every Myer Credit Card features an embedded security microchip. The chip adds an extra layer of security, making it very difficult to copy your card details.

What do I do if my card is lost or stolen? You can lock your card via the Myer Credit Card app. Please contact us immediately by calling 13MYER (13 69 37) and select credit cards (24 hours 7 days a week) so that we can investigate. If you are calling from overseas please call us on +61 2 8245 5888 (24 hours 7 days a week).

What do I do if there are unauthorised transactions on my card? You can lock your card via the Myer Credit Card app. Please contact us immediately by calling 13MYER (13 69 37) and select credit cards (24 hours 7 days a week) so that we can investigate. If you are calling from overseas please call us on +61 2 8245 5888 (24 hours 7 days a week).

What should I do to keep my account safe? We will never ask you to provide us with your personal or credit card details online or in an email. If you receive an email, text message or phone call and you are unsure whether it is legitimate, don't provide any personal details.

How is my Myer Credit Card protected? Card Services has a fraud detection system that monitors credit card transactions for suspicious activity 24 hours a day, seven days a week. You may be contacted from time to time to confirm recent transactions on your Myer Credit Card.

EXISTING MYER BLACK AND MYER VISA CARDHOLDERS Why are you launching a new Myer credit card? Myer’s relationship with Latitude Finance Australia to issue the Myer Visa Credit Card and Myer Black Card has come to an end.

To provide the opportunity for Myer customer’s to earn MYER one Shopping Credit’s on their credit card spend, Myer has decided to enhance its offering via a new relationship with Macquarie Bank to issue the new Myer Credit Card.

What does this mean if I am an existing Myer credit card customer? Your Shopping Credit earn rate has changed. You are no longer earning MYER one Shopping Credits for purchases made on your existing Myer Visa or Myer Black card.

If you wish to continue earning MYER one Shopping Credits on your credit card spend, you will need to apply for the new Myer Credit using the Apply Now button at the top of this page. Applications for the new Myer Credit Card will be subject to Macquarie Bank's credit criteria.

Alternatively, you can continue to use your existing card, however it will be replaced by a new card issued by Latitude which will not be connected to Myer.

All queries about your existing Myer Visa or Myer Black card should be directed to Latitude Financial Services on 1300 783 520.

Will you still accept payments for my existing Myer credit card in-store? Yes, we are still accepting payments in-store for the existing Myer card. We will be unable to accept in-store payments for Latitude’s replacement Infinity card however, as it is not connected to Myer. Please also note that in-store payments are not available for the new Myer Credit Card.

What should I do if I have queries about my current card? If you have any queries about your current Myer Visa Credit Card or Myer Black Card, you should contact Latitude Finance Australia directly on 1300 783 520.

How do I get the new Myer Credit Card? You can apply for the new Myer Credit card using the Apply Now button at the top of this page.

If you are an existing Myer Visa or Myer Black cardholder and have not received a direct invitation to apply in the mail, you can apply for the new Myer Credit card using the Apply Now button at the top of this page.

When you apply for the new Myer Credit Card your current Myer one status will remain unchanged.

Are you going to replace the Myer Black card? There will be no direct replacement for the Myer Black Card.

We've worked with Macquarie to reward our customers with more benefits than ever before.

I am an existing Myer credit card holder, why am I being asked to reapply? Since the issuer of the card has changed the law requires that you apply under their terms to be issued the new Myer Credit Card.

Do I lose any benefits by staying with my existing card? If you stay with your existing credit card you will no longer earn MYER one Shopping Credits. You can contact Latitude Finance Australia directly on 1300 783 520 if you have any other queries regarding your existing card or its replacement. If you would like to continue earning MYER one Shopping Credits, you can apply using the Apply Now button at the top of this page.

Why hasn't Myer communicated to me about the changes to the credit card program? Myer issued a letter to existing cardholders at the end of July, advising of the changes to the program, and that a new Myer Credit Card was on the way.

In early October Myer wrote to existing cardholders inviting them to take up the offer and apply for the new card using a personalised link to make the process as straightforward as possible.

We apologise if for some reason you have not received our communications and been inconvenienced. You can apply using the Apply Now button at the top of this page.

Contact Us

Call Myer 13 MYER (13 69 37)

Hours of operation Mon-Wed, Sat 9am - 6pm

Thu-Fri 9am - 9pm

Sun 10am - 5pm