Online deliveries are currently experiencing small delays. As such, Same Day and Express Delivery services will be temporarily unavailable. We thank you for your understanding. Our answers to the most frequently asked questions.
Delivery and Click & Collect
What are the delivery charges and timeframes?
Here's a summary of all our collection and delivery options. Visit the delivery page for full details.
|Click & Collect||Free||Our Click & Collect service is available at all stores outside of Victoria, please visit the Click & Collect hub inside the store. We are pleased to offer a Click & Collect service from selected stores in Victoria with temporary Click & Collect booths open 11am-4pm, 7 days a week. Check our store locator to find your nearest Click & Collect booth. Please ensure you await your email advising your order is ready to collect before coming to store.|
|Store transfer||Free||Items transferred from a surrounding store within the same state: 1-2 days for metro locations, 3-5 days for regional locations. If an item is required to be transferred between stores, this may cause a delay to your expected Click & Collect pick up time frame. Click & Collect orders will be kept for 21 days from the day your order is placed. After 21 days your order will be returned and a refund initiated. Please allow 3-5 business days for the funds to be available in your account.|
|Same day delivery - Temporarily Unavailable||$14.95 flat fee.||Order before 12pm AEDT for delivery between 6pm-9pm in metro locations within your state. Orders placed after 12pm AEDT will be delivered the next business day|
|Express delivery - Temporarily Unavailable||$9.95 flat fee.||Delivery will occur between 9am – 5pm the next business day when you place an order before 12pm AEDT|
|Standard delivery||Free delivery on orders $49 or over. $7.95 for orders up to $48.99||4-7 business days, including metro and most regional areas 7-10 business days for regional Western Australia, Queensland and Northern Territory|
|Big & Bulky delivery||$75 delivery per item||7 –14 business days, available in Metropolitan areas|
How do I track my order?
If you’re a Myer online member, you can get an update on your order in your account. Just login and choose My orders.
If you’re not a member, your order progress information is still easy to find.
Once your order’s been dispatched, you’ll receive an email confirmation from us. The email will contain a tracking number and a link that will take you to the website where can follow the progress of your delivery. You can also enter your tracking number here.
Your tracking information won’t update until the shipping status becomes available from Australia Post. This normally takes about 24 hours from the receipt of ‘Your order is on its way’ confirmation email.
Every so often, your order might be dispatched from different locations. If that happens, we’ll send you an email with updated shipping details for each parcel.
Don’t worry, this won’t change the cost of your order.
Click & Collect orders
If you chose Click & Collect, you’ll receive an email once your order is ready for collection.
Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
Sometimes the items you’ve ordered are stored in different locations around Australia.
To get your order to you as quickly as possible, we often dispatch the items separately.
We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date.
The rest of your order should be with you in no time.
For more details, have a read of our terms and conditions.
Do I have to sign for my delivery?
No, you can shop online and receive your order delivered to your home contact free or to a local Post Office. To help protect the health of our customers and delivery partners, signatures are not currently required for home deliveries. If no one’s home, you have elected for contactless delivery or there is limited access to the address, Australia Post will leave a card letting you know where and when you can collect your order. You may receive an SMS from Australia Post with more delivery options. If you select one of these options, Myer will no longer be able to track your parcel. Find out more information on the Australia Post website.
Big & Bulky deliveries have their own set of rules.
For all the details, read the terms and conditions.
Do you deliver internationally?
We currently only deliver within Australia.
What is a Parcel Locker?
A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. Collect your delivery from a free 24/7 Parcel Locker at a time and location that suits you. Choose from more than 400 collection locations across Australia, including Post Offices, petrol stations, supermarkets, pharmacies and more.
Why use a Parcel Locker?
How do I use Parcel Locker?
1. Shop Online - Select ‘Find a collection location’ as your delivery option at checkout
2. Find a Parcel Locker - Search for a collection location closest to you by entering your address or postcode, or using the location icon. Elect ‘Parcel Locker’ as your location and select your desired collection location. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements.
3. Collect Your Parcel - Australia Post will send you an SMS and email when your parcel arrives. Collect your parcel within 48 hours using the access code in your SMS or email to open the locker.
If your parcel isn’t collected from a Parcel Locker within 48 hours, it will be removed from the Parcel Locker and transferred to the nearest Australia Post facility offering parcel collection during business hours. We will notify you by email and SMS that your parcel has been moved, where to collect it, and the trading hours for that outlet. You will then have 10 business days to pick up your parcel.
Where is my closest Parcel Locker address?
Enter your address or postcode, or use the location icon at the online checkout to find a collection location closest to your home, work or somewhere else that’s convenient for you. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements.
How do I collect my parcel?
You'll get an email when your parcel arrives, and SMS if requested. If you have the Australia Post app, you will also receive an alert to your mobile. Go to the Parcel Locker bay where your delivery is waiting and follow the instructions on the locker screen to collect your parcel.
How long do I have to collect my parcel?
Once your parcel arrives, you'll have 48 hours to collect it. If your parcel isn’t collected from a Parcel Locker within 48 hours, it will be removed from the Parcel Locker and transferred to the nearest Australia Post facility offering parcel collection during business hours. We’ll notify you by email and SMS that your parcel has been moved, where to collect it, and the trading hours for that outlet. You'll then have 10 business days to pick up your parcel.
What can I return and when?
Before returning an item, please check to see whether it meets the following conditions.
For more information, see our Returns Policy
Can I exchange an item?
Exchange in-store - You are welcome to exchange at an open store. Check your local store status. However, unfortunately we are unable to accept exchanges at the temporary Click & Collect booths at stores that remain closed. Please ensure you have proof of purchase with you so our team can process your exchange. If your refund meets our exchange conditions, we will process it for you straight away.
Exchange by mail - We are unable to facilitate exchanges by mail. Instead you will need to request a return. Returns by post may take up to 28 days to return, therefore in order to ensure the size or colour you are after is available, we recommend that you place an order for your new item as soon as possible. Waiting for your refund to be processed may result in your preferred item being sold out.
We’ve partnered with ParcelPoint and Australia Post to make returning online orders even easier. Shop with peace of mind knowing you can return items by mail free of charge, outside of 'change of mind' returns. If you’d like to return a 'change of mind' purchase by mail, you can use ParcelPoint for a national flat rate of $7.50 (unless it’s a Big and Bulky item) or Australia Post for a national flat rate of $12.20. Change of mind returns do not apply to big and bulky items.
How do I return an item?
Check our conditions - before returning an item, please check to see whether it meets the conditions in our returns policy.
Return by mail - We’ve partnered with ParcelPoint and Australia Post to make returning online orders even easier. Shop with peace of mind knowing you can return items free of charge, outside of 'change of mind' purchases. Change of mind returns do not apply to big and bulky items. If you would like to exchange an item, please visit your nearest Myer Store. Find out more about returns here.
Return in store - You are welcome to return an item at an open store. Check your local store status. However, unfortunately we are unable to accept returns at the temporary Click & Collect booths at stores that remain closed. Please ensure you have proof of purchase with you so our team can process your return. If your refund meets our returns conditions, we will process it for you straight away.
We have relaxed our returns policy during this unprecedented period to accommodate any reasonable return request outside of our standard terms. We understand that many customers will not be able to physically make it into stores during this time so this gives peace of mind with any purchase made or are planning to make. As a minimum we will provide an additional 30 days from when stores open to return purchases. Other aspects of our Myer Returns Policy remain the same.
Shop with peace of mind knowing you can return items by mail free of charge, outside of 'change of mind' returns. If you’d like to return a 'change of mind' purchase by mail, you can use ParcelPoint for a national flat rate of $7.50 (unless it’s a Big and Bulky item) or Australia Post for a national flat rate of $12.20. Change of mind returns do not apply to big and bulky items.
How long do I have to return an item?
We have relaxed our returns policy during this unprecedented period to accommodate any reasonable return request outside of our standard terms. We have temporarily extended our change of mind return period to 60 days. Please note that change of mind returns will not be offered for goods designated as CLEARANCE. Other aspects of our Myer Returns Policy remain the same.
Are any items excluded from the returns policy?
Yes, the returns policy is applicable to change of mind returns and consequently there are exclusions. Exclusions can be found here.
What proof of purchase do I need to present for an online return?
For more details, please see proof of purchase on the returns policy.
What is a Myer returns card?
A Myer returns card is given when a customer has paid with a rewards or gift card and can’t receive a cash refund or a different credit card is presented to the one used to pay. They work a bit like a gift card and are subject to an expiry date.
What is the Myer Care Plan? The Myer Care Plan is an extended warranty that can be purchased in-store for eligible electrical products. It provides you with peace of mind that your purchase will be protected for a specific period and, should the product fail, the convenience of having the repair or replacement process managed for you.
The Myer Care Plan is in addition to the manufacturer’s warranty and your rights under the ACL.
Can I purchase a Myer Care Plan online? Myer Care Plans are only available in-store. However, you can buy the additional warranty by going in-store within 30 days of your purchase Download the Myer Care Plan here.
How does Click & Collect work?
Click & Collect means that you can shop online then collect your order in-store, saving you time and money.
How to use Click & Collect:
Our Click & Collect service is available at all stores outside of Victoria, please visit the Click & Collect hub inside the store. The health, safety and welfare of our customers, team members and the greater community is paramount. As such, in line with government restrictions, selected stores in Metro Victoria will be temporarily closed for shopping to helping prevent the spread of COVID-19. We are pleased to offer a Click & Collect service from selected stores in Victoria with temporary Click & Collect booths open 11am-4pm, 7 days a week. Please check your local store status to locate the temporary click and collect booth.
To avoid disappointment, please DO NOT attempt to collect your order from the store until you have received an email advising that your order is ready to collect. Our staff will not be able to give you your order unless you can show this email along with your photo ID.
What do I need to bring to collect my order?
Bring a copy of your ‘Ready for collection’ email (either printed out or on your phone) and some photo ID.
Can I nominate someone else pick up my order?
Yes, they’ll just need the ‘Ready for collection’ email and some photo ID.
What is Afterpay?
Afterpay is a payment service that allows you to enjoy what you want now, and pay for it in four equal payments later. The best part is, the payments are interest free.
How do I use Afterpay?
Shop online or in-store as normal. At checkout, choose Afterpay as your payment method.
You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.
If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.
There are some items that aren’t eligible for Afterpay and the value of your bag must be between $100 and $1,000.
How does the payment schedule work?
If you’re a new Afterpay customer, you’ll be required to make your first payment at the time of purchase. The remaining three payments will be deducted automatically each fortnight from your nominated card, unless you make voluntary payments.
If you’ve used Afterpay before, your first payment will be deducted two weeks after your purchase for orders under $500 (or at the time of purchase if your order’s over $500).
You can view your payment schedule by logging into your Afterpay account. Once logged in, you can also make voluntary payments to pay off your order before the due date.
What if I can’t pay an instalment?
If you fail to make a payment, you’ll be charged a $10 late payment fee by Afterpay. A further $7 late payment fee will be added seven days later if it’s still unpaid.
Which cards does Afterpay accept?
Afterpay currently only accepts Australian Mastercard and Visa credit and debit cards. Australia.
When will my goods be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard delivery timeframes.
Is there a limit to how much I can spend on a single transaction?
Yes, transactions made through Afterpay must be between $100 and $1000.
Which products are not eligible for Afterpay?
You cannot use Afterpay to purchase alcohol, block knives/knives, Perishable items, gift cards, charity donations and non-merchandise services (including delivery, gift wrapping). If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions.
How do I return or exchange an item purchased with Afterpay?
If you’ve changed your mind, you can return your Afterpay purchase in-store or via post for a refund. Read all about our returns options here.
Once we’ve received and accepted your return, we’ll notify Afterpay to cancel all future payments.
If you have already made one or more payments, the instalments paid will be refunded to the card you used to place the order.
If you’ve posted your item back to us, we’ll send you an email updating you on the progress of your refund.
You’ll also hear from Afterpay to let you know your future payments have been cancelled.
Where can I find out more about Afterpay?
If you’d like to know more about Afterpay, you can visit the Afterpay website here for answers to some frequently asked questions.
For queries regarding your account, contact Afterpay directly at email@example.com or call 1300 100 279.
What is humm?
Humm is an in-store only Buy Now Pay Later Service that lets you take your purchases home today and then make regular payments over time. You will never pay any interest.
Humm has 2 wallets:
‘Little things’ for spend up to $2,000. You can repay over 2.5 months with no fees or over 5 months for just $8 a month. Weekly or fortnightly payments are available.
‘Big things’ for spend up to $30,000. Depending on how much you spend you can repay from 12 to 60 months in fortnightly payments. You will need to pay an establishment fee of $40 ($22 for repeat purchases) and $8 a month.
With both options you will never pay any interest.
How do I use humm?
Just download the humm app and follow the prompts to obtain your humm spending limit.
Complete your Myer shopping
Access the humm app and tap the barcode icon.
Show the counter staff your barcode that they will scan.
Then take your purchases home today and pay later with humm.
How does the payment schedule work?
If you are a new humm customer, you’ll need to make your first payment (20%) at time of purchase. The remaining payments will be charged to your nominated credit or debit card weekly or fortnightly (depending on the payment frequency you have chosen).
If you are a humm VIP customer, you won’t need to make the first payment at time of purchase. Your first payment will be made one week or fortnight after your purchase.
You can make extra payments or pay out your purchase early and you won’t incur any fees.
You can view your payment schedule in the humm app.
Where can I make purchases at Myer?
Humm payments can be made at open Myer stores only. It is not currently possible to make humm payment online.
What if I can’t make a payment?
If your payment isn’t received on the due date, you’ll be charged a $6 late payment fee.
You can read the humm terms and conditions here https://www.shophumm.com.au/terms-and-conditions
Which cards does humm accept?
Humm accepts Australian credit and debit cards from Mastercard and Visa.
When will my goods be delivered if I use humm?
Goods are delivered according to Myer delivery timeframes.
Is there a limit to how much I can spend on a single transaction?
For Little things the minimum amount is $100 and you can spend up to $2,000 (depending on your approved spending limit).
For Big things the minimum amount is $2000 and you can spend up to $30,000 (depending on your approved spending limit).
Which products are not eligible for humm?
You cannot use humm to purchase alcohol, block knives/knives, Perishable items, gift cards, charity donations and non-merchandise services (including delivery, gift wrapping).
How do I return or exchange an item purchased with humm?
If you’ve changed your mind, you can return your humm purchase. Read about the Myer returns and exchange options here https://www.myer.com.au/content/returns-policy
Once Myer has received and accepted your return, we’ll notify humm to cancel all future payments. If you have already made payments, they will be refunded to the card where the payments were made.
Where can I find out more about humm?
To find out more about humm, visit the humm website https://www.shophumm.com.au/
You can go to the HELP tab to see more frequently asked questions.
For any queries please contact humm Customer Service on firstname.lastname@example.org or call 1800 088 151.
Can I track my order?
There are three ways to track your order.
Check the status of your order by following the link in ‘Your order is on its way’ confirmation email.
Enter the tracking number from ‘Your order is on its way’ confirmation email and track your order
Can I cancel or make changes to my order?
Once you’ve placed your order, your items will be on their way to dispatch. This means cancellations aren’t possible.
However, once you’ve received your order, you can take advantage of our no regrets returns policy. You can read all about it here.
Do you deliver to my area?
Australia Post delivers most things to most areas within Australia. You’ll need to add your postcode when you checkout. Then we’ll be able to let you know the different delivery options available to you.
For Big & Bulky items like furniture and some large electrical goods, delivery may be limited to metropolitan regions within Brisbane, Melbourne, Perth and Sydney.
Express delivery - temporarily unavailable
To get your items faster, you can shop online with Click & Collect, available at all our stores. Find your nearest Click & Collect location here.
We’re making some exciting changes to the MYER one Program and how you receive Rewards. Planned changes will come into effect from 1 October 2020.
From this date you will see 2 significant improvements to MYER one: It will be easier to earn Rewards. The amount of Credits required to earn a Reward will be reducing from 2,000 Credits to 1,000 Credits. This means that for every 1,000 Credits you earn, you will now receive a $10 Reward. You will receive your Rewards sooner. In addition to the change in Credits required to earn a Reward, we will also be introducing a new Reward delivery channel. If you are not a MYER one App user and you have provided a valid email address on your account, you will now receive your Rewards faster by email from “MYER one Rewards”. Keep an eye out for your Reward email from MYER one Rewards. If you are a MYER one App Member, we will continue to send Rewards directly to your App.
How do I earn MYER one Credits?
As a MYER one Member, you (together with your Additional Cardholder) earn 2 MYER one Credits for every dollar you spend on eligible transactions at Myer.
Bonus MYER one Credits can also be earned as a result of promotional or incentive programs offered from time to time or on eligible purchases using the Myer branded credit card.
MYER one Credits are not earned on purchases of gift cards, purchases made on the eBay Myer store, Give Registry non-merchandise donations, lay-by payments or credit card payments, delivery fees, Mural Hall and some food and service outlets.
You (together with your Additional Cardholder) can also earn MYER one Credits at participating Partners of the MYER one Program. The number of MYER one Credits earned at a Partner may vary depending on the Partner. A minimum spend or special conditions may apply. Please see myeroneaffiliates.com.au for further details.
How do I check my MYER one Credit balance?
You can check your balance by logging into your membership at myerone.com.au or via the MYER one App.
How do MYER one Credits become MYER one Rewards?
Every 1000 MYER one Credits you've earned in a Program Quarter, will be converted into a $10 MYER one Reward.
Why have my MYER one Credits balance reduced?
This can occur at the end of each Program Quarter when you have reached the minimum of 1000 MYER one Credits which are then converted into a MYER one Reward.
How many MYER one Credits do I receive when I use my Myer branded credit card?
You earn 1 Bonus MYER one Credit per dollar for eligible transactions made with your Myer branded credit card.
My MYER one Credit balance seems inaccurate. How often does it update?
Your MYER one Credit balance usually updates within 48 hours. For purchases outside of Myer, please refer to the MYER one Program Terms. Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App.
Do MYER one Credits expire?
MYER one Credits that have not been converted into MYER one Rewards will expire after two years from date of purchase.
How can I change my password?
You can change your password online at myerone.com.au or by logging into the MYER one App.
How do I update my details?
You can update your contact details by logging into your Membership at myerone.com.au or via the MYER one App.
I have changed my name, how can I update it?
You can change your name by contacting our Customer Service Centre on 13MYER (13 69 37).
MYER one Membership
How do I become a MYER one Member?
You can join MYER one by downloading the MYER one App, in-store or at myerone.com.au
How do I become a Silver, Gold or Platinum MYER one Member?
You will become a Silver MYER one Member if you spend $1500 - $5999.99 at Myer in a Membership Year or a Gold MYER one Member if you spend $6000 or more at Myer in a Membership Year.
A membership year commences 1 April and ends 31 March.
Platinum MYER one Membership is by invitation only and capped at the top 3,000 Members.
At the end of the next Membership year, 31 March, MYER one Members who have not spent the required amount during that Membership Year will be downgraded to the appropriate Tier.
We are grateful for your continued support and loyalty. Recognising this, we are pleased to confirm that we will be honouring all tier upgrades and will not be downgrading any members from their current tier for the membership year that commences on 1 April 2020. We thank you for your understanding during this time.
How can I find out what my MYER one Tier is?
Your MYER one Tier can be found by either logging into your Membership at myerone.com.au or via the MYER one App.
Do purchases on my Myer branded credit card influence my MYER one Tier?
Your MYER one Tier is determined by your spend (together with your Additional Cardholder's spend) at Myer only, so any purchases on your Myer branded credit card outside of Myer, or with a MYER one Partner are not included when determining your MYER one Tier.
How do I add an Additional Cardholder?
You can request an Additional Cardholder by logging in to your Membership at myerone.com.au
You will normally receive your Additional Card within 3 weeks of request. Once your Additional Cardholder receives their card, they can download and login to the
MYER one App to have access to a digital MYER one Card.
What do I do if I lose my MYER one Card?
You can order a new card by logging into your account at myerone.com.au. To do this, you will need your MYER one Member number. You can find your Member number on a recently received MYER one email or on a previous Myer receipt (your MYER one Member number will be printed on the bottom of the receipt). You will normally receive your replacement card within 3 weeks of request. In the meantime, be sure to quote your MYER one Member number in-store or online when making purchases so you don't miss out on earning MYER one Credits.
Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.
Can you stop sending me promotional material?
You can update your communication preferences by logging into your MYER one account at myerone.com.au, clicking on the unsubscribe links provided or by contacting us at email@example.com
If you opt out of receiving MYER one emails, we will still email you any eligible Rewards.
I have unsubscribed from electronic marketing communications, why am I still getting emails from MYER one?
While you have opted out of receiving MYER one marketing emails, we will continue to send you your MYER one Rewards earned through the program. Reward emails will be sent from ‘MYER one Rewards’ so be sure to add us to your contacts so that you do not miss out.
MYER one Rewards
What can I purchase with my MYER one Rewards?
You can use your MYER one Rewards for purchases online at myer.com.au or in any Myer store – even on sale items. MYER one Rewards cannot be used for purchases made on the eBay Myer store or The Myer Market, gift card purchases, credit card payments, Give Registry non merchandise donations, Mural Hall and some food and service outlets.
How do I check the progress towards reaching my next MYER one Reward?
You can check your progress by logging into your MYER one account online at myerone.com.au or by downloading and logging into the MYER one App
When will I receive MYER one Rewards?
MYER one Rewards are issued quarterly, when you have reached a minimum of 1000 MYER one Credits. The Program Quarters are:
1 Jan – 31 Mar; Rewards earned in this quarter will generally be issued in May
1 Apr – 30 Jun; Rewards earned in this quarter will generally be issued in August
1 Jul – 30 Sep; Rewards earned in the quarter will generally be issued in November
1 Oct – 31 Dec; Rewards earned in this quarter will generally be issued in February
How will I receive my MYER one Rewards?
MYER one Rewards will be available in the Rewards tab of your MYER one App. If you do not have the App, we will send your MYER one Reward to your registered email address on your account.
You can download the MYER one App from the Apple App Store or the Google Play Store.
To update your email or your communication preferences visit myerone.com.au
Once I have logged into the MYER one App, can I change the way I receive my Reward?
Once you have logged in to the MYER one App, any eligible MYER one Rewards will be sent directly to your App.
How do I check my Reward balance?
You can check your Reward balance at any time by visiting retail.myergiftcards.com.au, in-store at the service desk or by calling 1300 398 226.
Do MYER one Rewards expire?
MYER one Rewards do expire 1 year from issue date. You can check your Reward expiry by visiting retail.myergiftcards.com.au or calling 1300 398 226. If you have downloaded and logged into the MYER one App, you can view the ‘Valid To’ date on the Reward displayed in your MYER one App.
MYER one App
What are the benefits of the MYER one App?
When you download the MYER one App you will have access to your digital MYER one Card, track your Credit balance, purchase history, enjoy exclusive offers and receive MYER one Rewards faster.
What devices support the MYER one App and how do I download it?
The MYER one App supports iPhone and Android smartphones. You can download the MYER one App from the Apple App Store and the Google Play Store.
What password do I use to login to the MYER one App?
If you are an existing MYER one Member and have logged into myerone.com.au previously, you can log into the App by using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the MYER one App, enter your MYER one Member number and follow the prompts.
I’ve forgotten my MYER one password. Can I still log into the MYER one App?
You will need to reset your password by selecting ‘I’M A MEMBER’ in the App, entering your MYER one Member number and following the prompts.
The MYER one App has asked if I wish to accept push notifications, why?
Push notifications will notify you of sale events, offers and when MYER one Rewards are sent to your App. You can manage your push notifications at any time form your smartphone settings.
Can I join the MYER one Program using the MYER one App?
You can join MYER one using the MYER one App and you will then have access to a digital MYER one Card straight away.
If I join the MYER one Program using the MYER one App, will I receive a plastic MYER one Card?
If you join MYER one using the MYER one App, you will have access to a digital MYER one Card and will not receive a plastic card.
If I login to the MYER one App, will I still receive my MYER one Rewards in the mail?
Once you have logged in to the MYER one App, any eligible MYER one Rewards will be sent directly to your App. You will no longer receive Rewards in the mail.
I am an Additional Cardholder. Can I log into the MYER one App?
As an Additional Cardholder you can log into the MYER one App. If you are have previously logged into myerone.com.au, you can log into the MYER one App using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the App, enter your MYER one Member number and follow the prompts.
Your access will be limited to information on your card only (and will not include information of the Primary Cardholder).
I have deleted the MYER one App, how do I access my Rewards?
You will need to download the MYER one App and log back in to have access to any eligible Rewards.
In light of the COVID-19 crisis, we are taking steps to ensure the safety of our customers and staff. As such, gift registry services will be temporarily unavailable. For more information in our response to COVID19 - learn more.
What can I spend my Commonwealth Awards points on?
Commonwealth Awards points are calculated to an equivalent Australian dollar value. They can be redeemed on purchases of merchandise and Myer gift cards (excluding Coles Group and Myer cards) at any Myer store in Australia.
Can I check the value of my Awards points when I'm in a Myer store?
You can ask a team member at a Myer register to swipe your Commonwealth Bank Awards credit card to check whether you have an available balance to spend at Myer.
Can I still earn MYER one Shopping Credits?
Yes, as a MYER one member you will still earn MYER one shopping credits for merchandise purchases made with Commonwealth Awards points.
What if I don't have enough Awards points to pay the full amount of my purchase?
You can pay with any combination of Commonwealth Awards points and any other payment method accepted at Myer. Just advise the Myer team member of the amount you would like to pay with each payment method at the register.
What if I need to return or exchange an item that I have purchased with my Awards points?
All returns and exchanges are subject to Myer's return policy.
If the item meets all the terms and conditions for return and you have a proof of purchase, it can be returned to Myer.
Myer may offer an exchange or Myer returns card*, unless otherwise required by law.
*Please note that Myer Returns Cards are subject to an expiry date.
Is there anything I can't redeem my Awards points for at Myer stores?
Commonwealth Awards points can’t be redeemed for cash, used at Myer towards payment of Myer Store or Myer Visa Card accounts, lay-by accounts, and some Miele appliances. They also can’t be used purchase 'Coles Group and Myer' gift cards, or at some food and service outlets.
Food and service outlets where Awards points are not accepted in Myer stores, include:
This list is subject to change.
Can I redeem my Awards points when I shop with Myer online or over the phone?
No, you can only redeem your points when you use your CommBank Awards credit card in Myer stores.
Why was my Awards points transaction unsuccessful?
There are a few reasons why your transaction may not have been successful. For example, your card has expired or you are not enrolled in the Commonwealth Awards program, or the Myer register could connect to process your points. For more information, you can contact the Commonwealth Awards Service Centre on 13 1661 anytime between 8am – 8pm Monday to Friday (Sydney/Melbourne time).
Will Myer be accessing my personal information?
By using your Awards points to make a purchase at Myer you consent to Myer accessing and using your personal information, including your Commonwealth Awards details, to facilitate the use of the Commonwealth Awards points and related marketing communications and activities, including without limitation to balance enquiries, redemption and refunds of Awards points.
I have a question about CommBank Awards points. Who should I contact?
You can call the Commonwealth Awards Service Centre on 13 1661 between 8am – 8pm Monday to Friday (AEST) for all Awards enquiries.
At all other times, you can call the Commonwealth Bank Call Centre on 13 2221, 24 hours a day, seven days a week.
Who can apply for a Myer Credit Card?
You’re eligible to apply if you:
How do I apply for a Myer Credit Card?
You can find out more and apply via myer.com.au/creditcard
Do I need to be a MYER one member to apply for a Myer Credit Card?
To apply for the Myer Credit Card you must be a MYER one member --- either a Primary MYER one member or an Additional MYER one member.
If you are not the Primary MYER one member, you can still apply for the Myer Credit Card but any Credits earned by using your Myer Credit Card will be applied to the MYER one Primary member that your MYER one card is linked to.
When applying for a Myer Credit Card, if you are an existing MYER one member you will need to provide your MYER one card number on application.
If you are not already a MYER one member, don't worry --- you'll automatically be enrolled in the MYER one program during the application process.
Can I apply if my previous address is an overseas address?
Yes, although your current residential address must be an Australian address. Please provide details of this overseas address in the previous residential address fields on the application form.
Can I get an additional Myer Credit Card?
Yes, an additional cardholder is any other person you authorise to make transactions on your account. They will be issued with their own card and will be able to transact on your account. Myer Credit Card cardholders can have one additional cardholder for an annual fee of $9.
You can authorise one person 16 years of age or over to be an additional cardholder on your account. Please provide Card Services with their details on the 'Additional Cardholder' section of the application form or request an Additional Cardholder via Myer Credit Card Online.
An additional credit cardholder on your Myer Credit Card account must be linked to your MYER one account.
If they are 18 years of age or over, your additional cardholder may be eligible to apply for their own card.
How long will it take to receive my card?
Once you have been approved for a Myer Credit Card, it will be delivered to you via Australia Post within 5-7 business days. If you do not receive your credit card in this time, please call 13 67 17.
The Myer Credit Card is available to use through Google Pay and Apple Pay on compatible mobile devices, which allows you to transact as soon as your application has been approved.
How is my credit limit determined?
Your credit limit is determined by the information provided on the application form and Card Services' credit criteria. You will be notified of your credit limit if your application is approved.
Can I find out my limit before I apply?
No. You will be notified of this limit if your application is approved.
Can I increase or decrease my credit card limit?
You can apply to increase or decrease your credit limit by calling us on 13 67 17, 24/7. You can apply for a credit limit increase once you’ve held your credit card account for six months.
You can also decrease your credit limit at any time via your Myer Credit Card Online account by following the below steps:
ACCESS & PINS
What passwords do I need to access my account?
You will need your:
Access Code and password - used to access Myer Credit Card Online
PIN - used to verify certain point-of-sale purchases or to get a cash advance from an ATM.
Can I choose my PIN?
Yes, you can select your PIN by logging into Myer Credit Card Online, select Manage Account then Card PIN and follow the instructions.
What do I do if I have forgotten my PIN?
If you have forgotten your PIN or would like to choose your own PIN, simply login to Myer Credit Card Online, select Manage Account in the top menu then Card PIN and follow the instructions to change your PIN. You do not need your current PIN to create a new PIN.
What do I do if I have forgotten my password to Myer Credit Card Online?
You can reset your password online. Simply follow the 'Forgot your password link?' on the Myer Credit Card Online login page and follow the instructions.
USING MY CARD
How do I activate my card?
To activate your card:
You can also activate your new card via the Myer Credit Card app.
If you are unable to log onto Myer Credit Card Online or the Myer Credit Card app, call 13 67 17 and follow the prompts to activate your card.
Where can I use my Myer Credit Card?
You can use your credit card wherever Visa is accepted. Visa cards are accepted worldwide at 30 million merchants, 2 million ATMs and in 200 countries.
Can I use my Myer Credit Card to make purchases online?
Yes. As an added feature, all Myer Credit Cards come with Visa's Zero Liability Policy covering all of your online transactions against unauthorised or fraudulent purchases. Visa's Zero Liability policy does not apply to ATM transactions or transactions not processed by Visa. Please notify us promptly of any unauthorised Visa use by calling us on 13 67 17.
What is the CVC?
The Card Verification Code (CVC) is a three digit number printed on the back of your Myer Credit Card. You may need to provide this number when making an online, mail or phone order to verify that the card is in your possession.
How do I get a cash advance?
You can get a cash advance from any ATM that accepts Visa by using your card and your ATM PIN. Alternatively, you can also request a cash advance over the counter at any bank that accepts Visa using your card and providing your signature and photo identification.
What is the limit for a cash advance?
A total limit of $1,000 (subject to available credit) applies to credit card ATM Cash Advances and over the counter Cash Advances. Once this limit has been reached, you must pay down your existing cash balance before you can withdraw cash again.
What ATMs can I access with my card?
You can access any ATM where Visa is accepted in over 200 countries around the world. Please note that if you withdraw cash from an ATM, you will incur a cash advance fee of $5 or 3% of the value of the transaction, whichever is the greater, debited to your account at the time of the cash advance. The ATM provider may also charge you other fees.
Can I use my Myer Credit Card overseas?
Yes, your card is accepted at 35 million merchants and over 2 million ATMS worldwide.
What is contactless payment technology?
Contactless payment technology removes the need for a signature, PIN or loose change, providing you with greater speed and minimum hassle when making payments.
Just hold your Myer Credit Card in front of a Visa payWave or other contactless card reader to pay for your purchases.
Are there limits as to the size and number of transactions that can be conducted using this contactless technology?
The maximum limit may differ at different merchants, but usually, in Australia, you can make contactless purchases when you spend under $100 in a single transaction. For purchases over $100, you can still use the contactless feature on your card, however you will also need to enter your card PIN in order to complete the transaction.
Is there an increased risk of fraud as no signature or PIN is required?
The technology offers you greater security as the card never leaves your hands when making a transaction, thereby reducing the opportunity for your card details to be copied or compromised.
How do I close my account?
Please contact us to close your account:
Myer Credit Card: 13 67 17, 24/7 or via your Myer Credit Card Online account, 24/7, by following the below steps:
FEES AND CHARGES
What are the fees and charges on the Myer Credit Card?
The fees and charges applicable to the Myer Credit Card can be found here.
Will this current interest rate change?
Interest rates are subject to change. You will be notified of any changes via your statement and national newspapers.
How is interest calculated?
Interest is calculated based on the balance you have outstanding on each day of the statement cycle.
The interest rate, also known as the 'Annual Percentage Rate' (APR) is included on the front page of every statement you receive. Interest is calculated based on the daily rate of interest (which is the APR divided by the number of days per year). This rate is also included on each monthly statement and is effective for interest calculations in that statement period. Download our guide to understanding interest (PDF).
MYER ONE CREDITS
How do I earn Credits by using my Myer Credit Card?
You can earn:
To earn the maximum number of Credits at Myer and MYER one affiliates, you must provide your MYER one card number and pay with your Myer Credit Card. For Myer online purchases, enter the MYER one number on the back of your credit card at the online checkout and pay with your Myer Credit Card. If you do not present your MYER one card number at Myer you will not earn any Credits on that transaction. If you do not present your MYER one card number at a MYER one affiliate, you will earn 1 Shopping Credit per $1 spent on all eligible purchases when you pay with your Myer Credit Card.
You must be a member of the MYER one program to earn and redeem Credits. Membership and the earning and redemption of Credits are subject to the MYER one program terms, available at myerone.com.au/TermsAndConditions.
How are MYER one Credits converted to rewards?
For every 1000 Credits you've earned in each Program Quarter, your Credits will be automatically converted into a $10 MYER one Reward. We will either send you a MYER one Reward in the mail, or if you have registered for the MYER one App, a digital MYER one Reward will be sent directly to your MYER one App.
The more Credits you earn, the greater the value of the MYER one Reward you will receive. For example, if you earn 4,000 MYER one Credits, you will receive a $40 MYER one Reward. To see your progress towards your next MYER one Reward, visit myerone.com.au or download and log into the MYER one App.
How do my MYER one membership and Myer Credit Card work together?
Your Myer Credit Card is linked to your MYER one membership. Your Myer Credit Card will also have your MYER one card number and barcode printed on the back. This is the same number and barcode printed on your MYER one card / MYER one App. When making purchases at Myer, myer.com.au and MYER one affiliates, pay with your Myer Credit Card and scan or enter your MYER one card number to earn the maximum number of MYER one Credits.
Do I receive a new Myer Credit Card when my MYER one tier changes?
You will not receive a new Myer Credit Card if your MYER one tier changes. Your MYER one membership number will not change with a MYER one tier change, so you can continue to use the same Myer Credit Card. As long as you scan or enter the MYER one card number and use your Myer Credit Card to pay for your purchases, you will earn the maximum number of MYER one Credits.
How can I keep track of how many Credits I have?
You can view the balance of your MYER one Credits at any time by downloading and logging into the MYER one App or by visiting myerone.com.au. You can also view the balance of your MYER one Credits on Myer Credit Card Online or on the Myer Credit Card app.
Credits are only recognised and available for conversion into a MYER one Reward after they are successfully issued to your MYER one program account (and not cancelled or reversed).
Click here for more details on the MYER one program terms and conditions.
When will my Credits appear in my MYER one program account?
Credits earned through your Myer Credit Card are added to your MYER one program account within 30 days of the date of the transaction.
Click here for more details on the MYER one program terms and conditions.
Are all transactions eligible for Credits?
The following types of transactions are not eligible purchases and will not earn you Credits:
What happens to Credits if I get a refund for a purchase made on my card?
If your account is credited with a refund from a merchant, the equivalent number of Credits will be deducted from your MYER one program account.
My Credits are missing, what should I do?
If you believe you may be missing some Credits, please call us on 13 67 17 so that we can investigate for you.
USING GOOGLE PAY
Google Pay is a free app that allows eligible card owners to use compatible Android devices to pay with their phone at contactless merchants and in participating merchant apps.
How does Google Pay work?
To use Google Pay for purchases, you must first add your eligible card on your NFC-enabled Android device running Kit Kat 4.4 or above using the Google Pay app. If you don't already have the Google Pay app on your device, you can download it from the Google Play Store. Once your card has been added and identity verified, wake up your device when you are ready to make a payment. Then, hold your device near the contactless reader until your device beeps or vibrates and a checkmark appears on the screen indicating your payment is complete.
When adding your card to Google Pay, you will also be adding your Card to Google Payments. This allows you to use your card to make purchases in places like the Google Play Store and online with Google. For more information on Google Payments, please visit pay.google.com/about.
Where can I use Google Pay?
You can use Google Pay to make payments with your compatible Android device wherever contactless payments are accepted. Just look for the contactless and/or Google Pay symbol at checkout.
You can also use Google Pay in participating merchant apps with supported devices. Look for the "Buy with Google Pay" button at checkout within the apps. However, there are certain machines that are not currently receiving mobile contactless payments such as vending machines and parking meters/machines.
Which phones and devices are eligible for Google Pay?
In order to use Google Pay, you need to have an NFC-enabled Android device running Kit Kat 4.4 or above, and the Google Pay app. To download the Google Pay app or to check if your device is compatible with Google Pay, please visit pay.google.com/about.
What is a virtual card?
A virtual card is the digital form of your eligible physical credit and debit cards. When you add your physical card to Google Pay, it's stored as a virtual card. It will have a unique virtual card number associated only with the digital wallet and mobile device you're using. Please note this may be referred to as a virtual card, however Google Pay refers to it as the Virtual Account Number. Creating a virtual card does not affect your physical card. You can still use your physical card as you normally would.
Is my Card account number or other information being shared with Google?
Yes. To deliver you the best Google Pay experience, we will share certain account information about each card you have selected to use with Google Pay and will make that information available for display on your device, such as data for your recent purchases. When adding an eligible card to Google Pay, you will also be adding your Card to Google Payments. This allows you to use your card to make purchases in places like the Google Play Store and online with Google. For more information on Google Payments, please visit pay.google.com/about. If you have any additional questions about your device's security features, please reach out to Google directly.
How secure is a Google Pay transaction?
Your card in Google Pay is protected by your secure Android device lock - pin, password or pattern. All of your payment information will be encrypted with SSL (secure socket layer) technology and stored on secure servers. Your plastic card details are never shown in the app or shared with the merchant when you make payments in store.
Does Myer protect my virtual cards as well as my physical card?
Will merchants receive my physical card number?
Most merchants won't have access to your physical card number; they'll receive the unique virtual card number associated with your card. Merchants cannot transact with your unique virtual card number.
How can I add my eligible card to Google Pay to use it for payments?
You can also add your card to Google Pay direct from the Google Pay app.
Can I put multiple cards on my device?
Yes. They can be a combination of eligible debit cards, credit cards, loyalty cards etc as Google enable them on their Android Wallet.
Can I put my card on multiple devices?
Yes. For each of your devices, you will need to add your card by visiting the Google Pay app.
Can I use my card with multiple Google accounts?
Yes. You are able to add your eligible card to two unique Google accounts in your wallets.
Once I add my card, how can I suspend the ability to make payments or remove cards from my device?
You can remove your card by tapping your card in the Google Pay app and selecting "Remove Card" at the bottom of the screen.
*Important note: Un-installing the Google Pay application only, without selecting "Remove Card" will not automatically remove your card from Google Payments. Your need to remove your Card first.
USING GOOGLE PAY
How do I make purchases with Google Pay?
At checkout, simply press the power button on your phone to wake it up, and hold the back of your device over the contactless terminal. Your phone may beep or vibrate, and you will receive a confirmation on screen. To complete the transaction, refer to the merchant terminal, you may need to enter your PIN or sign a receipt as usual (such as with transactions over $100).
To make a purchase in a mobile app, select Google Pay at checkout. Your details will added automatically.
Will all merchants accept Google Pay?
No. Not all merchants have adopted contactless terminals. Please continue to carry your physical cards to use where contactless payments are not accepted. Most merchants will display this contactless payment symbol to let you know they accept contactless payments.
What is a virtual account number and how is it different from my Card account number?
For your security, when you add your eligible card to Google Pay, a virtual account number -- separate and unique to your device -- is created. Your virtual account number is used to make purchases with your card using Google Pay. To view the last four digits of your virtual account number, tap on your Card in the Google Pay app and scroll down to your Card details.
Does Google Pay show my credit card transactions?
Google Pay shows recent Myer Credit Card purchases you've made with Google Pay on your device, but it won't display all your purchase details. For a complete view of all your card transactions, sign in to Myer Credit Card Online or the Myer Credit Card app.
How do I make a return for an item I purchased with Google Pay?
You can return items purchased using your Card in Google Pay by providing the merchant with the last four digits of your virtual account number instead of your plastic card number. To find the last four digits of your virtual account number for your Card, tap on your Card in the Google Pay app and scroll down to your Card details.
You can also go to Google Pay and select the Card you used to make the purchase and hold your device near the contactless terminal at the merchant once the return has been keyed in. Please remember to keep the original receipt you received from the merchant at the time of purchase as the Google Pay receipt is not an official proof of purchase.
Do I still get MYER one Credits when I use Google Pay?
Yes, you receive the same amount of Credits as when you use your physical card. Remember to present your MYER one membership number in Myer or Myer Affiliates.
I'm having a problem with my device's software or hardware. What should I do?
If you are having difficulty with your software or hardware, please visit the Google Pay Help Center. Also please refer to our troubleshooting section of the FAQs.
MANAGING YOUR CARD IN GOOGLE PAY
Where can I view and manage my Card in Google Pay?
You can view and manage your Cards in the Google Pay app. When you tap on your Card, scroll down to view your Card details including transactions and your virtual account number. You also have the ability to remove your Card from the device and select which card is the 'default' card used when paying with Google Pay.
How do I set up my default Card?
The first Card you add to Google Pay automatically becomes your default payment Card. To change your default Card, go into the Google Pay app, click on the Card you want as the default and select "Set as default Card". If you have more than one Card loaded, you can tap and hold to drag your Card to the top of the wallet "default" spot.
I'm getting transaction notifications for my card in Google Pay on my device. What are these notifications and how can I turn them on/off?
You will receive "Transaction Notifications" for purchases you make using your Myer card in Google Pay. To turn off "Transaction Notifications", open the Google Pay app, tap the menu, and tap "Settings." Please keep in mind that by turning off your "Transaction Notifications" you will no longer receive notifications from Google Pay.
What are the Card transactions listed in Google Pay? Why is the information different from my statement?
The Google Pay app tries to provide you with the most relevant information about the places where you've used your device to make payments. From time to time, information about the merchant locations where you've used Google Pay (such as the business name and street address) may be displayed differently in your Google Pay app than the information on your statement. To report any incorrect information, please contact Google via the Google Pay Help Center.
You may also receive notifications and see transactions listed for pre-authorisations that haven't been posted to your account yet. For example, a hotel may pre-authorise an amount initially, then submit the final charge based on the actual amount of your purchase after you finish your stay.
If I receive a replacement card due to my old one being expired, do I need to update my card information with Google Pay?
No. Your virtual account number is connected to your new Card number automatically. You can use your eligible Card in Google Pay to make purchases before receiving your new plastic Card.
My device is lost or was stolen and I want to delete my card. What should I do?
If you believe your device or Google Pay Card information has been lost, stolen or compromised in any way, call Myer on +61 2 8245 5888 and we can deactivate the 'virtual token' from our systems. This will not impact your ability to use your physical card.
You can also go to Android Device Manager to help you find, lock and erase your device: Android Device Manager. You can also use the search engine "Find my phone" and Google will show you where it is on a map.
What should I do if my card is lost or stolen?
Please call Myer on +61 2 8245 5888 to report your card lost or stolen, and we'll de-activate it and remove it from Google Pay.
Please advise our support staff if you wish to continue spending using Google Pay and we will guide you through the process of adding your replacement card to your device while you wait for your new plastic card to arrive.
The transaction is not going through when phone is held up to the merchant facility.
I CANNOT ADD MY CARD
You can either:
My card details have been removed from the Google Pay app.
Have you changed your phone lock or disabled it? The lock must be enabled for Google Pay to work. If it is disabled, then the user's payment credentials will be deleted from the device unless the user re-enables a secure lock within five minutes of disabling it.
Will Google Pay work without a sim card in the phone?
Yes, although you need internet access to add and activate your card on Google Pay. Once activated, you occasionally need to be connected to the internet to continue making payments however this can be via Wi-Fi or mobile network. A sim card is not necessary.
Will payments work without an internet connection or Wi-Fi?
Yes, as long as you occasionally connect your phone to the internet to update internal security settings.
I cannot download Google Pay.
If your device meets all the Google Pay requirements and you are unable to see it on the Play store, please contact Google for technical support pay.google.com/about.
USING APPLE PAY
What do I need before adding my Myer Credit Card to Wallet?
What's the process for adding my Myer Credit Card to Apple Pay?
Can I put multiple cards on my device?
Yes. There can be up to eight cards stored within Wallet on each device. The first card added will become your default card, but this can be changed in Settings > Wallet and Apple Pay > Default Card.
Can I have my card on multiple Apple devices?
Yes. For each of your devices, you'll need to add your card using the steps listed in 'What's the process for adding my card to Apple Pay?'
Note: You can add your card to up to 10 eligible Apple devices, but the card will need to be added to each device separately. This means that you can have up to 10 Device Account Numbers for one physical card.
Once I add my card, can I suspend the ability to make payments or remove cards from my device?
Yes. Here's how to remove your card from the Apple Wallet:
You can use iCloud to remove cards from devices, even if the device is offline. If you remove credit and debit cards from a device set up to use Apple Pay, the ability to spend using those cards is removed.
If no cards are listed, the device isn't set up to use Apple Pay.
You can also suspend your card at any time by contacting Myer on +61 2 8245 5888.
How to Pay using Apple Pay
Paying in stores
To pay in stores, there is no need to wake your iPhone or open an app. Just hold iPhone near the reader with your finger on Touch ID. You'll see "Done" on the display, along with a subtle vibration and beep, letting you know your payment information was sent. On Apple Watch, double-click the side button and hold the display of your Apple Watch up to the reader. A gentle tap and beep confirm that your payment information was sent.*
Paying in apps and on the web
To pay in apps and on the web with iPhone and iPad, select Apple Pay as the payment method during checkout and place your finger on Touch ID. To pay on Mac in Safari, choose Apple Pay then complete the purchase with your iPhone or Apple Watch.*
Managing your card
I have received a replacement card due to my card expiring, do I need to update my card information with Apple Pay?
No. Your Device Account Number is connected to your new card number automatically. This means that you can use your card in Apple Pay to make purchases before receiving your new plastic card and you don't need to do anything further with your new plastic card.
What should I do if my device is lost or was stolen?
You can use Find my iPhone to help you find and lock/erase your device. See more on the Apple Pay support page.
In addition, if you believe your device or Apple Pay card information has been lost, stolen or compromised in any way, call Myer on +61 2 8245 5888.
If I report my card as lost or stolen, can Myer remove it from Apple Pay?
Please call Myer on +61 2 8245 5888 to report your card lost or stolen, and we'll de-activate it and remove it from Apple Pay.
Please advise our support staff if you wish to continue spending using Apple Pay and we will guide you through the process of adding your replacement card to your device while you wait for your new plastic card to arrive.
Replacement cards in Apple Pay
My card is damaged and I need a replacement, what happens to my card in Apple Pay?
Your new card details will be updated automatically to Apple Pay. This means that once your replacement card arrives, you won't need to re-add it to Wallet, Apple Pay will continue to work.
(If you previously did not have your old card in Apple Pay, you'll need to add your new card. See section 2 'Getting started').
My card has been reissued (due to expiry), what happens to my card in Apple Pay?
Your new card details, once activated will be updated in Apple Pay automatically, therefore you won't need to add your new card, Apple Pay will continue to work.
(If you previously did not have your old card in Apple Pay, you'll need to add your new card. See section 2 'Getting started').
I have upgraded/downgraded my card, what happens to my card in Apple Pay?
Your old card will continue to work in Apple Pay until you activate your new card.
Once the new card is activated, you will need to add your card to Apple Pay. You will need to remove your old card from Wallet. See section 2 'Getting started'.
What should I do before using my card overseas?
Notify us of your travel plans and dates before going overseas by calling us on 13 67 17 so that we can expect to see foreign transactions on your account as we continue to monitor for any unusual activity.
You should also:
Will I earn Credits when I travel overseas?
Yes, you'll continue to earn Credits per Australian dollar spent on eligible purchases while travelling overseas.
What is an international transaction fee?
It's a fee we charge you whenever you make an international transaction. The fee is 3% of the Australian dollar value of your international transaction, and is debited from your account at the same time as the international transaction.
What's classified as an international transaction?
An international transaction is any transaction on your account that's:
If I choose to pay in Australian dollars with an overseas merchant, will I still be charged an international transaction fee?
Yes. If a merchant is located outside Australia then an international transaction fee will be charged whether you paid in Australian dollars or in a foreign currency. This applies to both online and in store purchases.
How will I know when I'll be charged an international transaction fee?
Unfortunately it's not always clear when an international transaction fee will apply, especially with online transactions.
Some merchants may appear to be located in Australia -- for example, they have Australian websites and display prices in Australian dollars -- but actually be located overseas. In these circumstances, any purchases you make on these websites will attract an international transaction fee.
If you're unsure whether a merchant is located outside Australia, please contact them before you complete your transaction.
How does foreign currency conversion work for credit cards?
Whenever you make an in store or online purchase, or use your credit card to obtain a cash advance, in a currency other than Australian dollars, the transaction will be converted to Australian dollars.
When you complete the payment you might be given the choice to pay in the foreign currency or convert the amount to Australian dollars.
If you choose to pay in the foreign currency, this amount will be converted to Australian dollars by Visa, using the applicable exchange rate on the date the purchase is debited to your account. Remember, exchange rates may fluctuate between the time your purchase is authorised and the time we debit your account.
Under the Visa scheme, if the purchase is made in United States dollars, Canadian dollars, New Zealand dollars, Singapore dollars, Pounds Sterling, Euros or Japanese Yen then the amount will be converted directly into Australian dollars. Purchases made in any other foreign currency will be converted into United States dollars before being converted into Australian dollars. The online conversion rate calculator shows you the indicative rates set by Visa for these conversions.
If you choose to pay in Australian dollars, the merchant will convert the foreign currency into Australian dollars at the time of the transaction. This is called dynamic currency conversion. The exchange rate is not determined by Visa but by the merchant's dynamic currency conversion service provider.
You'll also incur the international transaction fee of 3% of the Australian dollar value of the international transaction. Some merchants may also charge additional fees, so choosing this option can be more costly.
You might come across dynamic currency conversion if you're:
What will I be charged when I withdraw cash from an overseas ATM using my credit card?
When using your credit card to withdraw cash from an overseas ATM you’ll incur the following charges:
Some overseas ATM providers might also charge you a processing fee. Just like in Australia, the amount of this fee varies depending on the provider. This fee may be charged in the foreign currency.
What insurance comes with the Myer Platinum Credit Card?
Purchase Security Insurance is only available for the Myer Platinum Credit Card. This complimentary insurance covers the replacement of many new personal goods bought with your Myer Platinum Credit Card that are lost, damaged or stolen. Cover is available for up to 90 days from the date of purchase. Certain benefit limits and exclusions apply.
Wallet guard is also offered on the Myer Platinum Credit Card, providing protection against the theft of personal effects, cash, valuable documents and wallet.
For more information click here.
What is a balance transfer and how does it work?
This is a request to transfer part or all of your outstanding balance from another credit card to your Myer Credit Card account. When you request a balance transfer we will either BPAY funds or arrange a cheque to your nominated card account and debit this to your Myer Credit Card account. Balance transfers are subject to the Balance Transfer Terms and Conditions.
If you've taken advantage of our balance transfer offer at the time of application, this will only be processed once you've activated your physical credit card. Make sure you're aware of any pending balance transfer amounts when you're transacting using mobile payments so that the balance transfer can be processed within your credit limit. If you already have a card and are requesting a balance transfer, we will process the balance transfer request within 5 business days.
What is the limit for balance transfers?
The limit on balance transfers is equal to the credit limit on your card, less $500. We will transfer the balances specified by you to your account, in full or in part, subject to $500 remaining in your available credit limit. If you have multiple balance transfer requests, we will transfer these in the order they appear in your request.
When can I request a balance transfer?
You can request a balance transfer when you apply for a card, or any time after by completing a balance transfer request through Myer Credit Card Online or by completing a Balance Transfer Request Form.
How do I update my details?
You can update your residential address via Myer Credit Card Online or via the Myer Credit Card app. To update any of your other details contact us on 13 67 17.
How do I pay my account?
You can pay your account by:
Direct Debit - Automatically pay your card account every month by the due date, from the bank account of your choice. With this flexible option you can choose to pay any amount equal to, or greater than the minimum payment due. Download the Direct Debit Request Form.
BPAY - This can be done via Myer Credit Card Online or the Myer Credit Card app. Your reference number is your 16-digit card number (which is the same as the account number printed on your statement) and the biller code is 253765.
Post - Enclose your completed payment slip from your monthly statement and mail with your cheque (no notes or coins accepted) and mail to PO Box 3667 Rhodes NSW 2138. Please make the cheque payable to Card Services and include your account number.
Post Office - You can pay your card account in person at any Australia Post office using cash, EFTPOS or cheque. Please allow 48 hours for the payment to reach your account. When paying by cheque at any Australia Post office please allow six business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited. A $2 over the counter transaction fee is applicable to all cash, EFTPOS or cheque payments made at Australia Post.
How will I track when my repayments are due?
You'll receive a statement every month, showing the minimum monthly payment amount you're required to pay and the due date, plus any overdue payments and over limit amounts. You can access your statement and view bill alerts on Myer Credit Card Online or via the Myer Credit Card app.
How do I request a credit limit increase on my Myer Credit Card?
To apply for a credit limit increase, contact us on 13 67 17. All credit limit increase requests are subject to Card Services' credit criteria and you may be required to submit supporting documentation with your credit limit request.
How often will I receive a statement?
You will receive a credit card statement each month if you have transactions or a balance outstanding during that period.
Can I change my bill due date?
Yes, you can nominate the date that your monthly bill is due by contacting Card Services on 13 67 17. Please select a date between the first and twenty-eighth of the month.
Can I receive my statement by email?
Yes, please log in to Myer Credit Card Online to request email statements. You'll save the monthly $2.50 fee for paper statements.
Will my additional cardholder also get a statement?
No, only the primary cardholder receives a monthly statement. This statement will contain details of any transactions made by you and any additional cardholder.
Does the additional cardholder have the same level of access as the primary cardholder?
An additional cardholder has the same access to information about your account. However, they are restricted from making any changes (such as change of address) to your account.
What is an outstanding authorisation?
This is when the estimated value of a purchase; for example, a hotel stay, that has been held for a period of time to allow the merchant to process the transaction. An outstanding authorisation reduces your available credit, but not the balance owing on the card.
Can I authorise a third party to access information about my account?
How can I order a replacement credit card?
If your card is damaged for any reason, please call Card Services on 13 67 17 and we will arrange for a replacement card to be sent to you within 7 business days. In the meantime, you can continue to use your card through Google Pay or Apple Pay.
What do I do if my credit card is about to expire?
You do not need to do anything. We will send you your new card one month prior to your card's expiry.
Can I see details of my credit card account online or via an app?
You can view your account by logging into Myer Credit Card Online or by downloading the Myer Credit Card app.
For more information on how to use Myer Credit Card Online please refer to the FAQs under the 'Support' menu.
For more information on how to use the Myer Credit Card app touch the information icon at the top of the screen.
Can I make future dated payments via BPAY?
Unfortunately, you are currently unable to make future dated payments through Myer Credit Card Online or the Myer Credit Card app.
What is the chip on my card?
Every Myer Credit Card features an embedded security microchip. The chip adds an extra layer of security, making it very difficult to copy your card details.
What do I do if my card is lost or stolen?
You can lock your card via the Myer Credit Card app. Please contact us immediately by calling 13 67 17 and select credit cards (24 hours 7 days a week) so that we can investigate. If you are calling from overseas please call us on +61 2 8245 5888 (24 hours 7 days a week).
What do I do if there are unauthorised transactions on my card?
You can lock your card via the Myer Credit Card app. Please contact us immediately by calling 13 67 17 and select credit cards (24 hours 7 days a week) so that we can investigate. If you are calling from overseas please call us on +61 2 8245 5888 (24 hours 7 days a week).
What should I do to keep my account safe?
We will never ask you to provide us with your personal or credit card details online or in an email. If you receive an email, text message or phone call and you are unsure whether it is legitimate, don't provide any personal details.
How is my Myer Credit Card protected?
Card Services has a fraud detection system that monitors credit card transactions for suspicious activity 24 hours a day, seven days a week. You may be contacted from time to time to confirm recent transactions on your Myer Credit Card.
INTEREST FREE FINANCE (PROMOTIONAL OFFER)
How do I qualify for 6 months interest free?
When you use your Myer Credit Card to make a transaction at Myer of $250 or more (either in-store or online), you will automatically receive 6 months interest free on that amount.
How will I be able to recognise and track the interest free balance?
Any balances that qualify for interest free finance will be identified on your statement.
What happens when the 6 month interest free finance period expires on a purchase?
Once the interest free period ends, the standard variable interest rate for purchases will apply, which is currently 20.69% p.a.
13MYER (13 69 37)
Hours of Operation (AEDT)
Mon-Wed 9am - 6pm
Thu-Fri 9am - 9pm
Sat 9am - 6pm
Sun 10am - 5pm