MYER one Terms & Conditions
We’re making some exciting changes to the MYER one Program and how you receive Rewards. Planned changes will come into effect from 1 October 2020.
From this date you will see 2 significant improvements to MYER one: It will be easier to earn Rewards. The amount of Credits required to earn a Reward will be reducing from 2,000 Credits to 1,000 Credits. This means that for every 1,000 Credits you earn, you will now receive a $10 Reward. You will receive your Rewards sooner. In addition to the change in Credits required to earn a Reward, we will also be introducing a new Reward delivery channel. If you are not a MYER one App user, and you have provided a valid email address on your account, you will now receive your Rewards faster by email from “MYER one Rewards”. Keep an eye out for your Reward email from MYER one Rewards. If you are a MYER one App Member, we will continue to send Rewards directly to your App.
2.1 Participation in the Program is open to individuals with a unique email address and an Australian residential address.
2.3 MYER one Membership is tiered according to your spend (including the spend of your Additional Cardholder, if any) at Myer each Membership Year:
3.1 You may request Myer to issue one additional card to a nominated person to earn MYER one Credits on your behalf.
3.2 The Additional Cardholder can only make changes to their email and phone number (where provided) not changes relating to the Primary Cardholder.
3.3 By nominating an Additional Cardholder, you agree:
To earn MYER one Credits, you (or your Additional Cardholder) must provide a MYER one Card or Member number to the salesperson prior to the completion of your Eligible Transaction at the point of sale or enter your Member number at checkout for online purchases. On myer.com.au, you can create or sign into your Myer Online account and add your MYER one Member number to your account information. In such cases, you will only have to enter your Member number once.
4.2 Bonus Credits may be earned as follows:
5.2 MYER one Credits earned, which have not been converted into Rewards, will be carried over into the next Program Quarter provided they have not expired. The maximum MYER one Credits carried over will not exceed 999 MYER one Credits.
5.3 MYER one Credits are only recognised and available for conversion into MYER one Rewards after they are successfully issued to your Program Account (and not cancelled, reversed, or where it relates to a refund given).
5.4 MYER one Rewards will be sent to the Primary Cardholder via the MYER one App. Members that have logged out or deleted the MYER one App must re-login (and where applicable re-download the App) to access any eligible Rewards. Where you have not downloaded and logged into the App, your Reward will be sent via email. To receive Rewards via email, you must have a valid email address on your account.
6.1 Myer may at any time make any changes to the Terms, Rewards or Benefits at its sole discretion, including but not limited to changes to rules governing: Program Quarters, Standard MYER one Credits, expiry of MYER one Credits, and awarding of MYER one Rewards
6.2 Myer will provide at least 30 days prior notice on the MYER one website of any material changes to these Terms, Rewards or Benefits offered. You agree that you will notify your Additional Cardholder (if any) of any material changes to these Terms.
Myer may in its discretion, suspend, change or terminate your participation and/or your Additional Cardholder in the Program (including MYER one Credits), if Myer reasonably believes that you, or an Additional Cardholder has:
8.1 You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the MYER one Program, your participation in the MYER one Program, any MYER one Credits earned, MYER one Rewards issued or any other transaction within the MYER one Program.
8.2 Any failure or delay by Myer in exercising its rights under these Terms does not constitute a waiver of those rights. Any waiver by Myer must be in writing and signed by an authorised officer of Myer.
8.3 Except as provided in any law which cannot lawfully be excluded or modified by agreement, Myer does not accept any liability whatsoever including for negligent acts and omissions, with respect to the MYER one Program.
8.4 Myer may provide notice to MYER one Members on the MYER one website by advertisement in a newspaper circulating throughout Australia, online, in writing by post, via email, SMS or Push Notification (where appropriate). You must notify any Additional Cardholder of any notice provided in accordance with these Terms.
8.5 Where Myer gives you notice by post, you agree that, unless otherwise stated in these Terms, the notice is deemed to have been provided to you and your Additional Cardholder (as the case may be): on the date of actual receipt of the notice or on the date it would have been delivered in the ordinary course of post, on the date of email, whichever occurs first; provided it is sent to the last known address, email address, mobile number, Myer has for you in connection with the program.
APPENDIX A – MYER one Credit Exclusions
The below purchases do not earn MYER one Credits. This list may change from time to time.
In Myer Stores or online at myer.com.au:
Using your Myer branded credit card:
MYER one Notice – Change to expiry of Rewards
MYER one Rewards issued from the November 2017 Quarterly Mailer and onwards will be valid for one year from the date of issue. Rewards issued prior to this mailer will not be affected by this change.
This document contains terms and conditions governing your use of any MYER one Reward issued by Myer. We recommend that you read this document carefully before using the MYER one Reward. If you have any questions or would like more information about your MYER one Reward, please call 13MYER (13 69 37) or visit myerone.com.au/termsandconditions
Expiry: MYER one Rewards expire one year from the date of issue.
Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your MYER one Reward may be redeemed for purchases at all Myer stores and online at myer.com.au.
The following are the exclusions applicable to the redemption of your Reward:
a. Rewards cannot be used for purchases made via phone, email, social media & alike websites.
b. Rewards cannot be used for bill payments, including credit card payments, for example a Myer branded credit card;
c. Rewards cannot be used for Give Registry Non-Merchandise donations, purchases made on the eBay Myer Store or to purchase Gift Cards or other tender, and
d. Rewards cannot be used for the purchases at some food and service outlets, for example Brunetti and Myer Melbourne Mural Hall. You agree that you will not use your Rewards to purchase goods or services that a retailer is not permitted to supply to you (for example, a retailer cannot by law sell alcohol to you if you are under 18 years of age) and Myer will not be liable for a failure to supply goods or services to you on this basis.
2.1 Making a purchase with your MYER one Rewards
Subject to item 1.2 above, present your Reward at the point of sale at a Myer store with the merchandise that you wish to purchase using that Reward (or enter the Reward number and Access CODE at check-out for online purchases). Our point of sale operator will instruct you to swipe or scan your Reward in the pin pad and then enter the Access CODE into the pin pad. The transaction will be completed when the balance has reduced on your Reward.
No change will be given for any Remaining Reward Value. The Remaining Reward Value may be used in whole or part against future purchases until the Reward expires.
You agree that we can reduce the Remaining Reward Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:
a. Swiping or scanning your Reward and entering your Access CODE, or allowing an operator or other person to do so, at the point of sale; or
b. Providing us details of the Reward and authorising the transaction in some other way approved by us.
c. Entering the Reward number and Access CODE at check-out for online purchases.
When you authorise a transaction:
a. You are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
b. You are agreeing to pay the amount of that transaction by the reduction of the Remaining Reward Card Value.
2.2 Purchases exceeding the Remaining Reward Value
Your Reward may only be used to make purchases up to the initial Reward value or the Remaining Reward Value. If you wish to make a purchase for an amount that exceeds the Reward value or the Remaining Reward Value, you must pay the excess using another payment method accepted by Myer.
2.3 Exchanging items purchased with a MYER one Reward
Goods that are purchased solely, or in part with a Reward may be exchanged or returned subject to Myer’s exchange and returns policy.
2.4 No cash advances
Rewards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Reward, redeem your Reward for cash or receive any portion of the Remaining Reward Value in cash.
2.5 Checking your MYER one Reward balance, expiry date and transaction history
You will not be sent statements of transactions on any Reward. You can check your Reward balance and expiry date at any time in-store at the service desk, or by calling 1300 398 226 or visiting retail.myergiftcards.com.au
For balance enquiries by phone or online, you will be required to enter both the Reward number (17 digit number) and Access CODE on your Reward prior to getting access to the Reward information.
If you received a Reward via the MYER one App, the Reward balance and expiry (or valid to) date will display in the MYER one App. When the Remaining Reward value equals zero dollars or if the Reward expires, it will no longer display in your MYER one App.
2.6 Can I exchange my MYER one Reward?
You cannot exchange your Reward for a different denomination or type of Gift Card or for another tender, cash or discount.
2.7 Can I purchase a gift card using a MYER one Reward?
Rewards cannot be used to purchase another gift card, recharge vouchers or mobile plans. This includes Myer Returns Card.
2.8 Destruction of Rewards with no value
All Rewards remain the property of Myer. If the Remaining Reward Value is zero your Reward cannot be reloaded. Our point of sale operator may destroy your expended Reward or you must destroy it by cutting it in half diagonally. Digital Rewards with no value will not be displayed on the MYER one App.
3.1 Expiry of Rewards
Your Reward will be valid for use for one year from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Reward Value before the expiry date, after the expiry date unused value will become the property of Myer and Myer will not be liable to compensate you or any other person for any Remaining Reward Value at that time. A ‘Valid to’ or ‘Expiry Date’ will be displayed on a Reward in the MYER one App. Once a Reward has expired it will no longer display in the MYER one App.
3.2 Cancellation and voiding of MYER one Rewards
a. Rewards cannot be cancelled once they are issued except if voided by Myer, if their value is zero or if they expire.
b. We reserve the right, in our discretion, to void any Reward that appears to have been defaced, mutilated, altered or tampered with in any way and Myer may subject Rewards to a verification process.
c. We reserve the right to cancel any Reward, or the MYER one Rewards Program, for any reason at any time without notice. In such instances (except those set out in paragraph b) we may, at our election, provide a refund for the Remaining Reward Value at that time, or provide you with a replacement Reward or Gift Card to the same value.
d. We reserve the right to correct the balance of your Reward if we believe that a clerical or accounting error has occurred, without notice to, or recourse by, you (or any other person).
3.3 Re-issue of faulty or damaged MYER one Rewards
A re-issue of faulty or damaged Rewards is not available unless the fault or damage to the Reward is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors.
Treat your Rewards like cash. Lost or stolen Rewards whether in plastic, digital or other form will not be replaced or refunded. The bearer of the Reward will be taken to be the owner of the Reward.
You are responsible for the use and safety of your MYER one Rewards. You are liable for all transactions on your Reward, except to the extent to which there has been fraud or negligence by us. If your Reward is lost, stolen, damaged or destroyed, then we will not be liable for any loss arising as a result and you hereby indemnify Myer in respect of the same.
If you have reason to believe that an error has occurred in relation to your MYER one Reward, you should call 13MYER (13 69 37) immediately and without delay.