NOTICES & RECALLS

Myer Stores

In line with the easing of stay at home measures by the government we are pleased to announce that we are starting to reopen certain stores on a trial basis with a view to progressively open more stores over the coming weeks.

Visit our COVID-19 page for more information.

Check your local store status.

Myer One Tier Status

We are grateful for your continued support and loyalty. Recognising this, we are pleased to confirm that we will be honouring all tier upgrades and will not be downgrading any members from their current tier for the membership year that commences on 1 April 2020. We thank you for your understanding during this time.

Scam Alert

Please be aware of potentially fraudulent or deceptive emails, phone calls and other unsolicited promotions that use the Myer brand to promote Myer gift cards or gift vouchers. Some of these offers may appear as website banners or wall postings on social networking sites (eg. Instagram or Facebook), and may look like they're coming from or being endorsed by your friends or Myer when they are not.


We encourage customers to be wary of requests to provide personal information or financial information to these scams.


Some examples of known scams include:

  • Complete customer satisfaction survey with your personal details or financial information that promises a reward at completion
  • Sharing or liking a social media post in exchange for a gift card or gift voucher
  • Call a specific phone number and provide personal information in exchange for a reward
  • Email that provides a scam link to an unknown or malicious website for a reward
  • Text messages offering a reward by responding or clicking on scam link to a unknown or malicious website
  • Banner advertising offering free gift cards or gift vouchers in exchange for personal details and passing on a scam link to friends

For examples of known Myer scams in circulation, please click here



Learn more about scams from the ACCC


Do not respond or participate in these offers. Myer will never request personal or banking details in unsolicited communications.


If you would like more information on current scams or would like to report a scam, please contact Scamwatch via the Scamwatch website

Product safety recalls

Product Safety Recall for the Jack & Milly “Ollie” striped romper with avocado pockets.

Click here for more information.


Defect


The ring snaps may become loose and detach from the garment



Hazard


If separated from the garment, the ring snap may pose a potential choking/ingestion hazard to small children, and possible laceration hazard



What to do


Customers should stop using the garment and return the product to a Myer store as soon as possible for a refund. A receipt is not required for refund.



Contact Details


For further information, please email us at myer.customerservicecentre@myer.com.au or call 13 69 37 Monday to Saturday 9am – 6pm and Sunday 10am to 5pm (AEST)



See productsafety.gov.au for Australian product recall information.

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