FAQ's

Our answers to the most frequently asked questions.

 
DELIVERY

What are the delivery charges and timeframes?

Standard Delivery

FREE delivery on orders $100 or over or $9.95 for orders under $100

4-7 business days Australia-wide; including Metro and most Regional areas
7-10 business days for Regional Western Australia, Queensland and Northern Territory

Same Day Delivery: Flat fee of $14.95

Order by 12pm for delivery between 3pm – 7pm that same day

Available in metro locations where stock is available

Express Delivery: Flat fee of $12.95

Order by 12pm for delivery between 9am – 5pm the next business day or after 12pm for delivery in 1-2 business days

Available in metro locations where stock is available Big and Bulky Delivery: Flat fee of $75 per item

Big and Bulky Delivery: Flat fee of $75 per item

Big and Bulky refers to the delivery of large merchandise items e.g Furniture, beds and large appliances

7 –14 business days; available in Metropolitan areas

How do I track my order?

Once your order has been dispatched, we will send you an email and SMS confirmation. You can track your order via email by selecting the Track My Order function to follow the progress of your delivery.
Tracking details may take some time to appear. Please check back later if this is the case.
From time-to-time we will need to dispatch your order from multiple locations, in which case you will receive an order update email for each shipment and tracking numbers for each parcel for you to monitor the progress.
Please note you do not incur any additional postal charges when your order is dispatched from multiple locations.

Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?

From time-to-time we may dispatch parts of your order from multiple locations due to stock availability. If this occurs, you will receive your items in separate deliveries. Depending on where these deliveries are coming from, the delivery timeframes may also vary.
Please note on low stock items, at times we will be unable to fulfil your order. For more information, please refer to the full terms and conditions below.

Do I have to sign for my delivery?

Yes, Myer requires signature on delivery in order to successfully deliver your goods.
In the event that you are not home to accept your delivery or there is limited access to the delivery address, a card will be left advising collection at your local Australia Post office.

Do you deliver internationally?

Delivery is currently available in Australia only.

 
 
RETURNS

Can I return or exchange an item?

Yes. We know it can sometimes be hard to choose the right items online which is why you can return an item for a refund or exchange provided that the goods meet the Returns/Exchange conditions.
In order to successfully return an item, please ensure you retain your proof of purchase ie.Tax invoice
For more information on returns, click here

How do I return an item?

You can return an item in-store at any of our Myer locations. Simply ensure your goods match the returns/exchanges conditions and present a copy of your tax invoice.
You can also return an item via ParcelPoint. Just visit parcelpoint.com.au/myer to lodge your return and drop off at your nominated location. Please note returns can take up to 5 days to reach us.

How long do I have to return an item?

You can return or exchange an item within a reasonable time of purchasing your goods.
A reasonable time in most cases is 30 days.

Are any items excluded from the Returns Policy?

Yes. Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on:

Custom made, monogrammed, personalised, and altered products

Delivered large electrical, Big & Bulky items, Furniture or Mattresses

Gift Cards or vouchers, iTunes music cards and third party gift and recharge cards

Pierced jewellery

Perishable goods such as flowers or food

Purchases made for the Give Registry

 
 
CLICK & COLLECT

What proof of purchase do I need to present for an online return or exchange?

Our Returns Policy applies to all purchases made from Myer, whether in-store or online. To complete a return or exchange in-store you will need to present a copy of your tax invoice which is emailed to you once your goods have been shipped or are ready for collection.
You can identify a tax invoice by the black strip across the top of the email outlining that the document is an official tax invoice. In-Store Collection

How does Click & Collect work?

To shop online using an In-Store Collection service, follow the below steps:

When checking out online, select Click & Collect as your preferred delivery option.

By selecting Click & Collect as your preferred delivery option, it will show the options for both 3 Hour Click & Collect and Store Transfers.

Select your nominated store that you would like to collect your order from. At this point, check the service type for either Click & Collect or Store Transfer and the collection lead time that applies.

Once your order is ready, we’ll send you a ‘Ready for Collection' email letting you know to head in store. You should always wait until we have confirmed that your goods are ready before coming in store to avoid your disappointment. Remember to bring a copy of your Ready for Collection email to ensure you can pick up your goods.

When can I collect my items?

Once your order is ready for collection, we’ll send you an email confirming that you can come in and pick up your goods. It is important to remember that you should always await your ‘Ready for Collection’ email before coming in store to avoid disappointment.

For Click & Collect orders:

Order before 1pm for 3 hour collection
Order after 1pm for 10am collection the next day

For Store Transfers:

Order before 12pm for collection within 1-2 business days
Order after 12pm for collection within 2-3 business days

Please note that store transfers only occur between Monday – Friday and occur only within the same state. Delivery timeframes differ between states and regional locations may exceed the above timeframes.

What do I need to bring to collect my order?

To collect your items, please wait until you receive your ‘Ready for Collection’ email before heading in store to pick up your order.
Please bring a copy of your ‘Ready for Collection’ email (or on a copy on your smart phone) with you, as well as photo identification.

Can someone else pick up my order?

You may nominate a representative to collect the goods on your behalf. When collecting the Order, the representative must supply a copy of the ‘Ready for Collection’ Order confirmation email and photo identification. You can contact our Customer Service Centre to arrange for someone else to pick it up or alternatively you may elect to have the order delivered to your home. A delivery fee may apply.

 
 
SHIPSTER

What is Shipster?

Don’t spend more time looking for ways to dodge delivery fees. You’ve found it with Shipster; pay once and spend more on shopping and less on delivery. Free delivery on eligible orders for delivery within metro Brisbane, Melbourne and Sydney.
Shipster is new and only $9.95 for free delivery until 1 January,
* automatically rolling on to $6.95-a-month until you opt out


How do I sign up?

Sign up now to make the most of the offer, visit Shipster


How do I use Shipster?

Simply shop online and add items to your shopping bag and checkout as normal. At checkout we will verify your membership by the email address at the checkout. Make sure you have used the same address for both Shipster and Myer; free delivery will be automatically applied to an eligible order.


What does an eligible order look like?

You’ll get free Standard Delivery when your order ticks these boxes:

  • Order total is $25 and over
  • Delivery cost is under $20
  • Delivery address is within metro Brisbane, Melbourne and Sydney

Is there a limit to how many times I can use Shipster for free delivery on eligible orders?

There are some limits in accordance with Shipsters fair use policy. For more information about terms, please visit here


Can I use Shipster to place an order in store?

No, Shipster is only available when you place an order online via myer.com.au


What can I do if Shipster isn’t applied at checkout?

Please check the following:

  • The email address you’ve entered at the online checkout is the same one entered when signing up for Shipster
  • Your order total is at least $25 (excluding the delivery cost)
  • Delivery cost is under $20.
If, after checking these details, you still believe there’s an error, please submit a query to the Shipster customer care team here

 


Where can I find out more about Shipster?

If you would like to know more about Shipster, visit the website here for a comprehensive list of FAQs. If you have any queries regarding your account, please contact Shipster

 
 
AFTERPAY

What is Afterpay?

Afterpay is a payment digital service that allows you to enjoy what you want now and pay for it in four equal payments. How good is that?


How do I use Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Afterpay as your payment method and you will be directed to the Afterpay website. First-time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $100 and $1000.


How does the payment schedule work?

All new Afterpay customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically each fortnight from your nominated card, unless voluntary payments are made.

You will no longer be considered a new Afterpay customer after you have completed your first order in full.
Thereafter, your first payment will be deducted 2 weeks after your purchase for orders under $500 and at the time of purchase for orders over $500.

You can login to your Afterpay account to view your payment schedule and make a payment before the due date.


What if I can’t pay an instalment?

If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.

Please see Afterpay Terms and Conditions here


What cards does Afterpay accept?

Afterpay currently accepts Mastercard and Visa credit and debit cards issued in Australia. Unfortunately Afterpay does not accept any prepaid cards or foreign debit/credit cards.


When will my goods be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard delivery timeframes after you complete your order online. Free standard delivery is available on purchases over $100.

Visit our delivery page for more information.


Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to Afterpay purchases made at myer.com.au. Your bag value must be between $100 and $1000.


What products are not eligible for Afterpay?

Afterpay is not available on purchases of gift cards and Apple branded merchandise. If you are purchasing these items with other eligible products, you will need to place two separate orders.


How do I return or exchange an item purchased with Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store or via post for a refund. Please ensure that your return or exchange meets our Returns Policy

If you believe there is a fault or concern with your Afterpay purchase, please contact the Myer Customer Service Centre on 1800 811 611.


Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website here for a comprehensive list of FAQs.

If you have any queries regarding your account, please contact Afterpay directly via email to info@afterpay.com.au or call 1300 100 279.

If you believe there is a fault or concern with your Afterpay purchase, please contact the Myer Customer Service Centre on 1800 811 611.