• Delivery Information
  • Store Information
  • FAQ
  • Click & Collect

Delivery Information

Our delivery partners are currently experiencing delays. As a result your order may take longer to arrive. Please allow 10 business days before contacting us regarding your order. We apologise for any inconvenience this may have caused.

For the latest information from our delivery partners, please visit their websites.

Australia Post

COURIERSPLEASE

StarTrack

Capital Transport

Toll Group

Fastway Couriers

Store Information

VIC

We’re pleased to announce that all stores are now open. We kindly ask that you follow the instructions of our team and signage when visiting your local store.

When arriving at our Victorian stores:

> Wear a fitted face mask

> Check-in via QR code on your smart phone, conveniently located at each entry point.

If you are unable to meet the health measures, you can still shop online 24/7 for home delivery or use our contactless Click & Collect service.


TAS

Hobart is now open for shopping. Please remember to wear a fitted face mask and check in on entry.


ACT

Belconnen and Canberra City are open for shopping. Please remember to check in on entry to your local store.


NSW

All stores are now open. In line with the advice of NSW Health, we have recently updated our safety measures to make sure your shopping experience is safe and enjoyable.

When arriving at our New South Wales stores:

> Check-in via QR code on your smartphone, conveniently located at each entry point.

> Provide proof of your vaccination to our team members. This can be either a printed or digital COVID-19 certificate. Alternatively, you can provide us with a medical clearance certificate if you have a medical exemption. Please note that all stores require proof of double vaccination.

If you are unable to meet the health measures, you can still shop online 24/7 for home delivery.


QLD & SA

All stores are now open for shopping. Please remember to wear a fitted face mask and check in on entry to your local store.


Online and Click & Collect:

Our team will continue to serve you online 24/7 at myer.com.au and through our contactless Click & Collect service.

One clear commitment to health & hygiene

We have put the following measures in place to ensure you have a safe shopping experience:

> QR codes at every entry point

> Increased frequency of cleaning stores

> Hand sanitiser available for our customers

> Practising physical distancing of 1.5 metres between customers and team members, with clear signage across the stores

> Cash payments are now available, yet contactless payments are preferred

> Click & Collect services

Myer Stores and Click & Collect

Our team will continue to serve you through our contactless Click & Collect service. If you are in New South Wales, proof of vaccination is required before pick-up. We kindly ask that you comply with the government mandated health measures before visiting us. New measures apply for customers in Victoria and New South Wales.

We look forward to seeing you in store and making sure your shopping experience is safe and enjoyable.

Learn More

The one place for everything, 24/7

Our team will continue to serve you online 24/7. As always, we will continue to offer you value and the brands you love and trust. We are committed to ensuring your shopping experience on myer.com.au is easier and safer than ever before;

Contact free delivery

Click & Collect in-store

Free standard delivery on orders over $49

More time to make returns

We want you to shop with confidence so for purchases made in November and December 2021, you can exchange or refund your item until the 31st of January 2022.

Please note that change of mind returns will not be offered for goods either marked as clearance or reduced to clear, or is listed as excluded in the Returns Policy.

You are welcome to return an item at an open store and shop with peace of mind knowing you can return items by mail free of charge, outside of 'change of mind' returns.. If you’d like to return a 'change of mind' purchase by mail, you can use ParcelPoint for a national flat rate of $7.50 (unless it’s a Big and Bulky item) or Australia Post for a national flat rate of $12.20. Change of mind returns do not apply to big and bulky items.

If you have any questions, please contact us via our social channels or call the Myer Customer Service Centre on 13MYER (13 69 37). Find out how to return your item:

FAQ

Are Myer stores still open?

Selected stores are open. To find out more about your local store, please visit our store locator page.

We have put the following measures in place to ensure you have a safe shopping experience:

> QR code check in located at every entry point.

> Proof of vaccination for customers visiting us in store (NSW only)

> Making sure our team members in NSW have met the vaccination requirements.

> Increased frequency of cleaning stores.

> Hand sanitiser available for our customers.

> Practising physical distancing of 1.5 metres between customers and team members, with clear signage across the stores.

> Cash payments are now available, yet contactless payments are preferred.

> Click & Collect services.

Do I need to wear a face covering when I visit a Myer store?

We kindly ask that you follow the most up-to-date government guidelines on wearing a mask indoors before visiting us.

Do I need to check-in when I visit a Myer store?

On entry to your local store, we encourage you to check-in using our QR codes which you’ll find conveniently located at each entry point. We do this to ensure we have accurate contact information for anyone who has visited our stores, in the case you need to be contacted regarding COVID-19.

How can I ensure that my Myer delivery will be clean and safe?

There is nothing more important to our company than the health and safety of our customers, staff and the greater community.

We have put in place a controlled and safe environment for our team members to fulfil online orders ensuring social distancing and hygiene measures continue to be strictly followed.

We will also work closely with our delivery partners to ensure parcels arrive in the safest way possible.

Please note, we are continuing to monitor and act on the guidance issued by the Australian Government, state governments and their respective health departments here in Australia, along with advice from the World Health Organisation.

Where can I get my updates from in relation to Myer’s approach on COVID-19?

We will continue to monitor the situation closely and act quickly on the advice of health and government authorities. We have a dedicated COVID-19 hub on our myer.com.au home page that will be updated with new information and respective changes as they occur. We will also communicate via and our social channels: Facebook, Twitter and Instagram, and to our Myer one customers through dedicated emails.

What happens if a person who has been in a Myer store prior to the store closures tests positive with COVID-19?

We have had an increased focus on the cleaning and sanitisation of our stores, particularly for high-contact areas and counters. In the event of a team member working in store being a confirmed COVID-19 case, we will undertake our prepared COVID-19 Response Plan and close the store immediately, isolate all associated team members, notify our customers and follow with a full sanitisation of store.


Please note, we are continuing to monitor and act on the guidance issued by the Australian Government, state governments and their respective health departments here in Australia, along with advice from the World Health Organisation.

Are all the events planned in store cancelled?

Yes, all in store events have been cancelled due to our physical distancing policy. We look forward to rescheduling as soon as we can and will communicate via and our social channels; Facebook, Twitter and Instagram, and to our Myer One customers through dedicated emails.

Are you still offering home delivery?

Yes, you can shop online and receive your order delivered to your home contact free or to a local Post Office. To help protect the health of our customers and delivery partners, signatures are not currently required for home deliveries.

Are you offering free home delivery?

Yes, we are offering free standard delivery on orders over $49.

Will my order arrive on time?

We aim to deliver all orders on time and there are currently no issues with our delivery providers. It takes 4 - 7 business days for delivery to metro locations and 7 - 10 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory.

Is Click and Collect still available?

Our Click & Collect service is available at all stores. Please ensure you are complying with the government mandated health measures before picking up your item.

If I have a question or enquiry in regards to my purchase, what should I do?

If you have any questions, please contact us via our social channels or call the Myer Customer Service Centre on 13MYER (13 69 37). You are also welcome to visit us in-store and we will be happy to assist you.

Is same day and next day delivery still available?

Online deliveries are currently experiencing small delays. As such, Same Day and Express Delivery services will be temporarily unavailable. We thank you for your understanding.

Are Myer Gift Cards redeemable online?

Yes, Myer Gift Cards and Coles Group & Myer Gift Cards are redeemable online at https://www.myer.com.au/ and at the Myer Market - https://market.myer.com.au/.

Can I return an item in-store?

You are welcome to return an item in-store. Please note that we do not accept returns for Big & Bulky items.

We kindly ask that you comply with the health measures mandated in your state before visiting us.

Click & Collect

We care about your health and safety, so please follow these instructions as you collect your order:

  • Follow the latest guidelines mandated by the government in your state
  • Help us with our commitment to hygiene and use the hand sanitiser provided
  • Please practice physical distancing and keep 1.5m from other customers and team members
  • Place your Photo ID on the counter so our team members can complete a contactless verification
  • Please follow all instructions by our team members and signage
  • Do not pick up your order if you feel unwell, please organise somebody else

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View the status of an order by entering your order number, email address, and phone number below

© Copyright 1999-2021 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.
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