We kindly ask that you follow the instructions of our team and signage when you visit your local store. Face coverings are now mandatory in Greater Melbourne.


As always, we are committed to the health and wellbeing of our customers, team members and our community.


Please do not enter stores if you feel unwell. You can still shop online 24/7 for home delivery or organise somebody else to pick up your order through Click & Collect.


We extend a heartfelt thanks to those working in the medical, emergency and essential services. We’re incredibly grateful for your dedication and support to our community.

One clear commitment to health & hygiene

We've made some updates to our reopened stores and the way we serve you to help keep everyone safe and healthy:

Increased frequency of cleaning stores

Hand sanitiser available for our customers

Practising physical distancing of 1.5 metres between customers and team members, with clear signage across the stores

Cash payments are now available, yet contactless payments are preferred

We have also put in place a controlled and safe environment for our team members to fulfil online orders ensuring social distancing and hygiene measures continue to be strictly followed.

Myer Stores and Click & Collect

Click & Collect services are fully operational in all stores

Our digital and social channels will continue to be regularly updated to provide you with the latest information. Check your local store status below.

The one place for everything, 24/7

Our team will continue to serve you online 24/7. As always, we will continue to offer you value and the brands you love and trust. We are committed to ensuring your shopping experience on myer.com.au is easier and safer than ever before;

Contact free delivery

Click & Collect in-store

Free standard delivery on orders over $49

More time to make returns

Our change of mind returns period is 30 days. We have extended this period for our online customers in Victoria to 60 days, for purchases made up to Sunday 27th June.

Please note that change of mind returns will not be offered for goods either marked as clearance or reduced to clear, or is listed as excluded in the Returns Policy.

You are welcome to return an item in-store and shop with peace of mind knowing you can return items by mail free of charge, outside of 'change of mind' returns. If you’d like to return a 'change of mind' purchase by mail, you can use ParcelPoint for a national flat rate of $7.50 (unless it’s a Big and Bulky item) or Australia Post for a national flat rate of $12.20. Change of mind returns do not apply to big and bulky items.

If you have any questions, please contact us via our social channels or call the Myer Customer Service Centre on 13MYER (13 69 37) Find out how to return your item

Delivery information

For the latest information from our delivery partners please visit their websites.

FAQ

Are Myer stores still open?

All our stores are open. To check the status of your local store, please visit our store locator.


We have put the following measures in place to ensure you have a safe shopping experience:

Increased frequency of cleaning stores

Hand sanitiser available for our customers

Practising physical distancing of 1.5 metres between customers and team members, with clear signage across the stores

Cash payments are now available, yet contactless payments are preferred

Click & Collect services

Do I need to wear a face covering when I visit a Myer store?

Face coverings are now mandatory in New South Wales and Victoria

Do I need to check-in when I visit a Myer store?

On entry to your local store we ask that you check-in using our QR codes which you’ll find conveniently located at each entry point. We do this to ensure we have accurate contact information for anyone who has visited our stores, in the case you need to be contacted regarding COVID-19.

How can I ensure that my Myer delivery will be clean and safe?

There is nothing more important to our company than the health and safety of our customers, staff and the greater community.

We have put in place a controlled and safe environment for our team members to fulfil online orders ensuring social distancing and hygiene measures continue to be strictly followed.

We will also work closely with our delivery partners to ensure parcels arrive in the safest way possible.

Please note, we are continuing to monitor and act on the guidance issued by the Australian Government, state governments and their respective health departments here in Australia, along with advice from the World Health Organisation.

Where can I get my updates from in relation to Myer’s approach on COVID-19?

We will continue to monitor the situation closely and act quickly on the advice of health and government authorities. We have a dedicated COVID-19 hub on our myer.com.au home page that will be updated with new information and respective changes as they occur. We will also communicate via and our social channels: Facebook, Twitter and Instagram, and to our Myer one customers through dedicated emails.

What happens if a person who has been in a Myer store prior to the store closures tests positive with COVID-19?

We have had an increased focus on the cleaning and sanitisation of our stores, particularly for high-contact areas and counters. In the event of a team member working in store being a confirmed COVID-19 case, we will undertake our prepared COVID-19 Response Plan and close the store immediately, isolate all associated team members, notify our customers and follow with a full sanitisation of store.


Please note, we are continuing to monitor and act on the guidance issued by the Australian Government, state governments and their respective health departments here in Australia, along with advice from the World Health Organisation.

Are all the events planned in store cancelled?

Yes, all in store events have been cancelled due to our physical distancing policy. We look forward to rescheduling as soon as we can and will communicate via and our social channels; Facebook, Twitter and Instagram, and to our Myer One customers through dedicated emails.

Are you still offering home delivery?

Yes, you can shop online and receive your order delivered to your home contact free or to a local Post Office. To help protect the health of our customers and delivery partners, signatures are not currently required for home deliveries.

Are you offering free home delivery?

Yes, we are offering free standard delivery on orders over $49.

Will my order arrive on time?

We aim to deliver all orders on time and there are currently no issues with our delivery providers. It takes 4 - 7 business days for delivery to metro locations and 7 - 10 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory.

Is Click and Collect still available?

Our Click & Collect service is available in all stores. To avoid disappointment, please DO NOT attempt to collect your order from the store until you have received an email that your order is ready to collect. Our staff will not be able to give you your order unless you can show that email along with your photo ID.

If I have a question or enquiry in regards to my purchase, what should I do?

If you have any questions, please contact us via our social channels or call the Myer Customer Service Centre on 13MYER (13 69 37). You are also welcome to visit us in-store and we will be happy to assist you.

Is same day and next day delivery still available?

Online deliveries are currently experiencing small delays. As such, Same Day and Express Delivery services will be temporarily unavailable. We thank you for your understanding.

Are Myer Gift Cards redeemable online?

Yes, Myer Gift Cards and Coles Group & Myer Gift Cards are redeemable online at https://www.myer.com.au/ and at the Myer Market - https://market.myer.com.au/.

Can I return an item in-store?

You are welcome to return an item in-store.  

If you’d like to return an item by mail, you can use ParcelPoint for a national flat rate of $7.50 (unless it’s a Big and Bulky item) or Australia Post for a national flat rate of $12.20. Change of mind returns do not apply to Big & Bulky items.


Find out how to return your item. Check your local store status here.

Visiting our stores and collecting your Click & Collect order

We care about your health and safety, so please follow these instructions as you collect your order:

  • Help us with our commitment to hygiene and use the hand sanitiser provided
  • Please practice physical distancing and keep 1.5m from other customers and team members
  • Place your Photo ID on the counter so our team members can complete a contactless verification
  • Please follow all instructions by our team members and signage
  • Do not pick up your order if you feel unwell, please organise somebody else

Track My Order

View the status of an order by entering your order number, email address, and phone number below

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