How do I become a MYER one Member?
You can join MYER one by downloading the MYER one App, in-store or at myerone.com.au
How do I become a Silver, Gold or Platinum MYER one Member?
You will become a Silver MYER one Member if you spend $1500 - $5999.99 at Myer in a Membership Year or a Gold MYER one Member if you spend $6000 or more at Myer in a Membership Year.
A membership year commences 1 April and ends 31 March.
Platinum MYER one Membership is by invitation only and capped at the top 3,000 Members.
At the end of the next Membership year, 31 March, MYER one Members who have not spent the required amount during that Membership Year will be downgraded to the appropriate Tier.
How can I find out what my MYER one Tier is?
Your MYER one Tier can be found by either logging into your Membership at myerone.com.au or via the MYER one App.
Do purchases on my Myer branded credit card influence my MYER one Tier?
Your MYER one Tier is determined by your spend (together with your Additional Cardholder's spend) at Myer only, so any purchases on your Myer branded credit card outside of Myer, or with a MYER one Partner are not included when determining your MYER one Tier.
How do I add an Additional Cardholder?
You can request an Additional Cardholder by logging in to your Membership at myerone.com.au
You will normally receive your Additional Card within 3 weeks of request. Once your Additional Cardholder receives their card, they can download and login to the
MYER one App to have access to a digital MYER one Card.
What do I do if I lose my MYER one Card?
You can order a new card by logging into your account at myerone.com.au. To do this, you will need your MYER one Member number. You can find your Member number on a recently received MYER one email or on a previous Myer receipt (your MYER one Member number will be printed on the bottom of the receipt). You will normally receive your replacement card within 3 weeks of request. In the meantime, be sure to quote your MYER one Member number in-store or online when making purchases so you don't miss out on earning MYER one Credits.
Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.
How do I earn MYER one Credits?
As a MYER one Member, you (together with your Additional Cardholder) earn 2 MYER one Credits for every dollar you spend on eligible transactions at Myer.
Bonus MYER one Credits can also be earned as a result of promotional or incentive programs offered from time to time or on eligible purchases using the Myer branded credit card.
MYER one Credits are not earned on purchases of gift cards, purchases made on the eBay Myer store, Give Registry non-merchandise donations, lay-by payments or credit card payments, delivery fees, Mural Hall and some food and service outlets.
You (together with your Additional Cardholder) can also earn MYER one Credits at participating Partners of the MYER one Program. The number of MYER one Credits earned at a Partner may vary depending on the Partner. A minimum spend or special conditions may apply. Please see myeroneaffiliates.com.au for further details.
How do I check my MYER one Credit balance?
You can check your balance by logging into your membership at myerone.com.au or via the MYER one App.
How do MYER one Credits become MYER one Rewards?
Every 1000 MYER one Credits you've earned in a Program Quarter, will be converted into a $10 MYER one Reward.
Why have my MYER one Credits balance reduced?
This can occur at the end of each Program Quarter when you have reached the minimum of 1000 MYER one Credits which are then converted into a MYER one Reward.
How many MYER one Credits do I receive when I use my Myer branded credit card?
You earn 1 Bonus MYER one Credit per dollar for eligible transactions made with your Myer branded credit card.
My MYER one Credit balance seems inaccurate. How often does it update?
Your MYER one Credit balance usually updates within 48 hours. For purchases outside of Myer, please refer to the MYER one Program Terms. Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App.
Do MYER one Credits expire?
MYER one Credits that have not been converted into MYER one Rewards will expire after two years from date of purchase.
*Delivered via email to Members who have opted in to receive emails from MYER one.