Problematic repairs process
J.M - QLD — 1 out of 5 stars
Online purchase was straightforward and easy to follow. The chairs come flat packed and need assembly. The frame is light tube metal and I question its durability considering the price we paid. There was factory fault in one chair where a weld for a bolt hole was missing. The return process has been slow and clunky. It's been over ten emails with photos and a month to get a replacement posted. We haven't received it yet and I'll be stressing if the next one has a problem. Our one good chair looks lonely, alas it's comfy and that's why I bought it. Customer service have been polite and I'd like to thank them for that. Myer has to negotiate with "their suppliers" for replacement parts/chairs. It makes me wonder if I should have bought from the supplier instead... It was an online purchase after all. Maybe buy this one in store just in case.