MYER one Card Linked Program Terms and Conditions

1.  General

a) These Terms and Condition are to be read in conjunction with the MYER one Terms and Conditions.

b) MYER one Members may link their Eligible Payment Card(s) to their MYER one Account and earn MYER one Points when paying for eligible purchases of goods and/or services at Eligible Partners in store or online (“Card Linked Program”).

c) Members wishing to participate in the Card Linked Program must link an Eligible Payment Card to their MYER one Account (“Linked Payment Card”).

d) These Terms and Conditions apply to the Card Linked Program, including all transactions made with any Linked Payment Card.

e) By submitting a request to link Eligible Payment Card(s) and/or participating in any offer, you agree to be bound by these Terms and Conditions.

f) The webpage that manages the registration process and provides the linking of Eligible Payment Cards to MYER one Accounts is provided and managed by a third party service provider, Loyal Solutions A/S (“Third Party Provider”).

2. Eligible Payment Cards

a) Members may link their Australian issued personal Visa and MasterCard credit and debit cards, as well as EFTPOS cards to their MYER one Account (“Eligible Payment Cards”). Gift cards, prepaid gift cards) and travel cards are excluded.

b) You must be the cardholder or an authorised user of the Eligible Payment Card in order to link that Eligible Payment Card to your MYER one Account and receive MYER one Points from the Linked Payment Cards. By linking any Eligible Payment Card, you represent and warrant to Myer that you are the cardholder or are an authorised user of the Eligible Payment Card.

c) You may earn MYER one Points in the Card Linked Program by paying for eligible purchases with Linked Payment Cards through Paypal, Apple Pay, Google Pay and Samsung Pay.  

3. Linking your Eligible Payment Card(s)

a) You may link up to five (5) Eligible Payment Cards to your MYER one Account by providing your Eligible Payment Card number in the ‘Linked cards’ page of your MYER one Account.

b) You agree to provide true, accurate, and complete information. You agree to keep the information regarding your Eligible Payment Cards in your MYER one Account up to date.

c) By linking your Eligible Payment Card(s) to your MYER one Account, you authorise:

• the Third Party Provider to share your payment card information with the relevant payment card network of your Linked Payment Card(s);

• the relevant payment card network of your Linked Payment Card(s) to provide your card information and transaction information to the Third Party Provider; and  

• the Third-Party Provider to provide such information to Myer.  

You also authorise the relevant payment card network of your Linked Payment Card(s), Myer and the Third-Party Provider to monitor and analyse transactions on your Linked Payment Card(s) with Eligible Partners to identify eligible spending on eligible goods and services that may earn MYER one Points and to facilitate your participation in the Card Linked Program.  

d) After completing the steps to link your Eligible Payment Card to your MYER one Account and receiving confirmation that your card has been successfully linked, you will be able to start earning MYER one Points using your Eligible Payment Card.  

e) You may opt out of the Card Linked Program at any time by removing any Eligible Payment Cards you have linked to your MYER one Account. To remove an Eligible Payment Card, navigate to the “Link card” page in your MYER one Account and go to the “Managed linked cards” section, then click “unlink card” for the Eligible Payment Card you wish to remove.

f) If you remove any Eligible Payment Cards that you have linked to your MYER one Account for any reason, any payments for eligible goods and services you purchase from Eligible Partners with that card that are within the pending points period at the time of removing the linked Eligible Payment Card(s) will result in all of such transactions being unable to be credited with MYER one Points and is irreversible.

g) If a Mastercard credit card is unlinked, a 35-day waiting period will apply before the same card can be re-linked. Non Mastercard payment cards can be re-linked immediately. If you re-link an EFTPOS Mastercard within 35 days, you will be able to receive MYER one Points where a merchant processes a transaction as EFTPOS. The 35-day waiting period applies to the Mastercard credit transactions.

h) If your Linked Payment Card number changes or is replaced, you must re-link the new card to continue to participate in the Card Linked Program.  

4. Eligible Partners

a) The list of partners participating in the Card Linked Program is available in the ‘Benefits’ section on the MYER one Account homepage (“Eligible Partners”). Such list of Eligible Partners may be amended from time to time, without notice to you (to the extent permitted by applicable law).

b) To earn MYER one Points at an Eligible Partner and as part of any offer, you must meet all requirements set out in the applicable offer terms and comply with these Terms and Conditions.

c) The number of MYER one Points that may be earned when spending at Eligible Partners is determined by Myer and the Eligible Partners.  

5. Card Linked Offers

a) Myer may, from time to time, make certain offers available which allows Members to earn Bonus MYER one Points on qualifying purchases at Eligible Partners in connection with the Card Linked Program. Your participation in each offer is subject to the specific terms applicable to the offer.

b) Any MYER one Points you earn from a qualifying purchase from Eligible Partners will be automatically credited to your MYER one Account once the pending points period has ended. The pending points period corresponds to the return and exchange timeframe set by the applicable Eligible Partner.

c) Where an Eligible Partner provides a refund under its refund policy for a purchase made with a Linked Payment Card, no reversal of MYER one Points will occur after the relevant pending points period has ended. MYER one Points will be credited based on the amount spent on eligible goods and services purchased from Eligible Partners, including any applicable taxes paid.

d) Limited time offers are honoured according to the member tier at the time of purchase, not at the time the offer is activated.

6. Collection, Use and Disclosure

a) By submitting a request to link Eligible Payment Card(s) to your MYER one Account, you agree to the following collection, use, disclosure, sharing and retention of your information, including information related to your MYER one Account, your Linked Payment Card and transactions processed on your Linked Card.

b) For the purpose of administering the Card Linked Program and offers, you authorise Myer, and respective service providers, to link your Eligible Payment Card with your MYER one Account.

c) By participating in the Card Linked Offers, you acknowledge that your personal information will be shared with the payment card network of your Linked Payment Card and the Third Party Provider, Loyal Solutions A/S.

d) You consent to the collection, use and sharing of your personal information (which includes your transaction data) by each participating Eligible Partner, Myer, payment card network of Linked Payment Cards and/or the Third Party Provider, to:

• link your Eligible Payment Card to your MYER one Account;

• monitor and analyse your transactions made as part of Card Linked Program to identify qualifying transactions;

• determine whether the conditions for the applicable offer have been met;

• enable the issuance of MYER one Points you have earned to your MYER one Account. The transaction data monitored will be used for the purpose of enabling your participation in the Card Linked Program, enabling the processing of MYER one Points and providing you offers, and to assess the results of the offers; and

• communicate with you about your participation in, and to promote and provide information about products and services that may be of interest to you, including Card Linked Offers and the MYER one Program.

e) In order to enable and fulfill these card-linked offers, you understand and agree that certain transaction data related to a Linked Payment Card will be shared with the Third Party Provider by the relevant payment card network of the Linked Payment Card provider. The Third Party Provider will share the transaction data with Myer.

f) We may send you any information, notices or other documents (each a Communication) related to the Card Linked Program or MYER one Program by: (a) notification (including a push notification) or message sent to you or your device through the App (if permitted to do so); (b) displaying the Communication or making the Communication available to you in your account within the App; (c) by email to the email address or SMS recorded for you in your MYER one Account; or (d) in any other manner allowed by law.

g) You must ensure that the contact details recorded for you in your MYER one Account (including your email address and mobile number) are correct and up-to-date at all times.

h) To learn more, please see our Privacy Policy. The privacy policies of Eligible Partners and the payment card networks of Linked Payment Cards also apply. Please check their respective websites, including:

• Mastercard’s Loyalty and Rewards Privacy Notice

• Visa Privacy Centre

• American Express Disclosures

7. Errors

a) If any MYER one Points have been credited to a MYER one Account erroneously due to a technical issue, error, mistake or malfunction, Myer reserves the right to reverse any such MYER one Points that have been incorrectly credited.

8. Missing MYER one Points

a) It is your responsibility to check that MYER one Points that have been earned for purchases of eligible goods and services have been credited to your MYER one Account. If any MYER one Points have not been credited to your MYER one Account, please check that the purchases of eligible goods and services were purchased with a Linked Payment Card.

b) If any MYER one Points have not been credited to your MYER one Account that had been purchased with a Linked Payment Card, you may contact the Myer Experience Centre and provide a copy of the relevant payment receipt. Members may contact the Myer Experience Centre by phone on 13MYER (13 69 37) or by writing to MYER one, GPO Box 2215, Melbourne VIC 3001.

9. Misuse, Abuse and Fraud

a) In the event that Myer detects or reasonably suspects that you have misused or abused the Card Linked Program or engaged in any fraudulent or illegal activity with respect to the Card Linked Program, Myer may suspend or terminate your MYER one Membership and/or your participation in the Card Linked Program.

b) Myer may decline to credit any MYER one Points for any purchase that it reasonably suspects was made fraudulently.

c) Myer may suspend or terminate your MYER one Membership if Myer reasonably suspects or detects that you have breached these Terms and Conditions.

d) Myer may remove any Linked Payment Card from your MYER one Account used and reverse any MYER one Points earned from the use of such Linked Payment Card, should Myer become aware that you were not authorised to link such Linked Payment Card to your MYER one Account.

10. Liability

a) All services, goods and products purchased by Members from Eligible Partners are provided by Eligible Partners and not Myer.

b) You acknowledge that by purchasing goods and/or services from an Eligible Partner, you are entering into a legal relationship with the Eligible Partner.

c) To the maximum extent permitted by applicable law, Myer excludes all liability to any Member or other person of any nature in respect of any negligence, wilful misconduct, poor quality of the goods and/or services, or any other breach of obligation arising out of the provision of, or the failure to provide, goods and/or services by or on behalf of an Eligible Partner to a Member.

11. Miscellaneous

a) Myer reserves the right to change these Terms and Conditions and offer terms and to modify, extend or withdraw any offer, for any reason and without notice. Additionally, Myer reserves the right, at its sole discretion and at any time, to suspend, cancel or terminate the Card Linked Program with reasonable notice to you. Such notice may be published on the Myer website.

b) Any provision of these Terms and Conditions that may be declared void or unenforceable by a competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severed and shall not affect the validity and enforceability of the other provisions remaining, which shall continue unaffected.

c) Myer makes no warranties, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement.

d) If you have any complaints or disputes, please contact Myer. You agree to raise any complaint or dispute in relation to the Card Linked Program with us, and give us a reasonable opportunity to consider, respond to and resolve your complaint or dispute.

12. Governing law and jurisdiction

a) These Terms and Conditions are governed by and shall be construed in accordance with the laws of Victoria, Australia.

b) You agree to submit to the non exclusive jurisdiction of the courts of Victoria, Australia to resolve any dispute that may arise from these Terms and Conditions.