Monday, 04 September 2023


The promotion commences at 9.00am AEST 4th September 2023 and, unless cancelled earlier, ends at 11.59pm AEDT on 31st December 2023.

Terms and Conditions

**1\. **These Terms and Conditions, together with the Philips Privacy Policy which is incorporated by

reference into these Terms and Conditions (available at

v1.3.pdf), and the Claim form ("Claim Form") contain the entire understanding and

agreement between the Promoter and the Claimant in relation to the Philips 30 Day Money Back

Guarantee ("Promotion"). Entry into the Promotion is deemed to be an acceptance of these Terms

and Conditions. Claim not valid in conjunction with any other offer (to the extent permitted by law).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You

are entitled to a replacement or refund for a major failure and compensation for any other reasonably

foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods

fail to be of acceptable quality and the failure does not amount to a major failure.

Promotional Period

**2\. **To be eligible to claim a refund under this Promotion, individuals must have purchased an eligible

Philips product listed below ("Eligible Products") from an Australian retail store, online store between

9.00am AEST 4th September 2023 and 11.59pm AEDT on 31st December 2023 ("Purchase Period").

All claim forms must be received by 11:59pm AEDT on 31 March 2024. In the Promoter's absolute

discretion, it may cancel the Promotion prior to the end of the Purchase Period. If the Promoter

cancels the Promotion prior to the end of the Purchase Period, this will be publicised on the website This means that an individual will only be eligible to claim a refund

under this Promotion if the individual has already sent their Claim to the Promoter prior to the date

of cancellation of the Promotion, even if the individual purchased the Eligible Product during the

Purchase Period.

**3\. **The Philips 30 Day Money Back Guarantee is valid for 30 days from the date of purchase, as specified

on the purchase receipt.

Who Can Participate

**4\. **Promotion is only open to individuals who are Australian residents 18 years and above ("Claimant")

who submit a valid claim in accordance with these Terms and Conditions ("Claim"). Corporations,

companies, body corporate bodies, groups, organisations and any other corporate bodies and noncorporate

bodies are not eligible to participate.

**5\. **Employees and the immediate families of the Promoter and of Promoter's retail partners and agencies

associated with this Promotion are ineligible to participate in the Promotion. Immediate family means

any of the following: spouse, de-facto spouse, child, step-child (whether natural or by adoption),

parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother,

step-sister or first cousin.

Eligible Products

**6\. **The Philips 30 Day Money Back Guarantee is only valid for purchases of the following product


HD9880/90 7000 Series Connected Airfryer XXXL w/probe

HD9875/90 7000 Series Connected Airfryer XXXL

**7\. **Philips accessories are excluded from this Promotion.

**8\. **For the removal of doubt, internet sales via auction sites like eBay or similar and trade seconds

products are excluded from this offer. Any product purchased using loyalty reward points such as

Qantas Frequent Flyer, Flybuys or similar are not eligible for a refund under this Promotion.

Claiming Process

**9\. **To be eligible to claim for a refund under this Promotion, Claimants must undertake the following


**a) **Trial the Eligible Product for at least 10 days from date of purchase, but no more than 30 days;

**b) **If the customer is not completely satisfied with the Eligible Product, the customer must:

**i. **Download a Money Back Guarantee Claim Form from;

**ii. **Obtain a Return Authorisation Number by calling a customer service representative during

business hours on (02) 9912 4490; the Return Authorisation Number must be obtained

within 30 days from date of purchase of the Eligible Product and then customers have a

further 30 days to return the Eligible Product. Refunds under this Promotion will only be

valid if the Eligible Product is received by the Promoter within these time periods. If the

Promoter has cancelled the Promotion prior to the end of the Purchase Period, the customer

service representative will inform the customer of the cancellation of the Promotion.

**c) **Complete the Money Back Guarantee Claim Form, inputting the Return Authorisation Number;


**d) **Return the Eligible Product (in its original packaging) along with the fully completed Money

Back Guarantee Claim Form and the original purchase receipt within the time period in Clause

2, to Net Response: Philips 30 Day Money Back Guarantee, PO Box 6422, Norwest NSW 2153.

Incomplete, indecipherable or illegible claims will be deemed invalid.

**10\. **Claimants must retain their original purchase receipt and the Eligible Product packaging as proof of

purchase and for the purposes of submitting a Claim. Failure to produce the proof of purchase when

requested may, in the absolute discretion of the Promoter, result in invalidation of a Claimant's Claim

and forfeiture of any right to a refund under this Promotion. The purchase receipt must clearly specify

the retailer of purchase and that the purchase was made during the Purchase Period but prior to

submitting a Claim.

**11\. **The Promoter reserves the right, at any time, to verify the validity of Claims and Claimants (including

a Claimant's identity, age and place of residence) and reserves the right, in its sole discretion, to

disqualify any Claimant who the Promoter has reason to believe has breached any of these Terms

and Conditions, tampered with the claim process or engaged in any unlawful or other improper

misconduct calculated to jeopardise fair and proper conduct of the offer. Errors and omissions may be

accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage

does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other

compensation from such an offender are reserved.

Promotion Refund Process

**12\. **Refunds will only be issued once the Promoter receives:

**a) **the Eligible Product (in its original packaging);

**b) **the original purchase receipt; and

**c) **the completed Money Back Guarantee Claim Form inclusive of the Return Authorisation Number.

**13\. **Refunds will be issued by EFT (Electronic Funds Transfer). Claimants must ensure that all personal

details provided are correct. Claimants are responsible for providing full and accurate bank account

details including their full and accurate name. The Promoter will not be responsible for a banking

institution rejecting an EFT payment, or any costs associated with locating any lost monies.

**14\. **Please allow approximately 3 -- 4 weeks from the time the Promoter takes receipt of the Claimant's

Claim Form for payment of the refund amount to be made.

**15\. **The refund amount cannot be transferred, exchanged for any other product, or claimed at point of


Customer to Pay for Postage Costs

**16\. **Postage costs for the return of the Eligible Product are the full responsibility of the Claimant and will

not be refunded. Whilst it is not required, the Promoter suggests the Claimant use registered post.

Changes to Offer

**17\. **If this Claim is interfered with in any way or is not capable of being conducted as reasonably

anticipated due to any reason beyond the reasonable control of the Promoter, including but not

limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right,

in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any Claimant; or (b) to

modify, suspend, terminate or cancel the offer, as appropriate.


**18\. **Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or

modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as

well as any other implied warranties under the ASIC Act or similar consumer protection laws in the

State and Territories of Australia. Except for any liability that cannot be excluded by law, the Promoter

and the Claimant excludes all liability for indirect, special or consequential, loss or damages (including

loss of opportunity), arising in any way out of the Promotion, including, but not limited to, where

arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not

under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) Claim

that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter)

due to any reason beyond the reasonable control of the Promoter; and (d) any tax liability incurred by

a Claimant.

**19\. **To the extent permitted by law, the Promoter is not responsible for any problems or technical

malfunction of any telephone network or lines, computer online systems, servers or providers,

computer equipment, software, failure of any email or Claim Form to be received by the Promoter

on account of technical problems or traffic congestion on the Internet or at any Website, or any

combination thereof, including any injury or damage to the Claimant's or any other person's computer

related to or resulting from participation or downloading any materials in connection with this


**20\. **Any costs incurred by the Claimant associated with claiming the Promotion, including accessing the

Philips' website, telephone enquiries in relation to the Promotion, and mailing the Claim Form are the

sole responsibility of the Claimant.


**21\. **The Promoter's collection, use and disclosure of personal information ("PI") is subject to Philips' Privacy

Policy (available at and is incorporated into

this agreement. The Promoter collects PI in order to conduct the Promotion, and may for this purpose,

disclose PI to third parties, including but not limited to agents, contractors and service providers and

to any Government authorities and agencies. Receipt of the Money Back Guarantee is conditional

on Claimants providing this PI and without this PI, Promoter cannot process the Claim. All PI of the

Claimant will be stored by Philips Domestic Appliances Holdings B.V and/or its affiliate companies

and is subject to Philips Privacy Policy. A request to access, update or correct any information or to

opt out of receiving any communications can be made through the Philips Privacy Policy website.

Each Claim Form becomes the property of the Promoter. Unless otherwise indicated by the Promoter,

the Promoter may disclose PI overseas. By participating in this Promotion, individuals consent to the

overseas transfer.


**22\. **The Promoter is Versuni Pty Ltd (ABN 42 642 296 393) of 65 Epping. Rd, North Ryde, NSW 2113

("Promoter"). Claims will be processed by Net Response (ABN 61 074 595 887) of PO Box 6422,

Norwest NSW 2153.

For more information about this Promotion, call (02) 9912 4490; or visit