Myer Santaland 2020 | Book Your Spot Online | FAQs

Santa Claus is coming to town and bookings are essential this year. Sign up to secure your spot and Santa photo.

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Santaland FAQs

Keeping your little ones, Santa and his elves safe is our priority. Here's a list of things you might want to know before your Santaland visit.

What actions is Myer taking to keep customers safe when visiting Santaland this Christmas?

Clean and sanitised environment (surface cleaning twice daily, hand sanitising after every customer)
Visits by online booking only. This ensures your safety by managing the number of people in Santaland at one time
Stringent social distancing, no physical contact with Santa or his elves, no activity areas in all stores
In Victoria, Santa and his Elves will be wearing masks

Do I need to make a booking to see Santa?

To ensure your Safety this year, all Santaland visits require a booking; and all booking members must be from the same household. There is no need to wait in line, we recommend arriving 5 minutes prior to your scheduled booking time.

What’s included in a Santaland booking?

Each 10 minute Santaland booking includes a personal one on one experience for you and your family. Meet Santa and his Elves, and get your 2020 Christmas photos taken!

In our 5 CBD stores, take a trip on the Santaland Express train on your visit to Santa - included with each City store booking (Available in Melbourne City, Brisbane City, Perth City, Adelaide City, Sydney City stores only).

To ensure a safe environment for our customers and our team, we are unable to offer any additional activities in Santaland this year.

What is the maximum number of people in one booking?

To ensure safe social distancing, a maximum booking capacity is in place in our CBD stores. This limit includes both adults and children:

Melbourne: 6 family members max
Sydney: 6 family members max
Brisbane: 6 family members max
Adelaide: 6 family members max
Perth: 6 family members max

There is no booking limit in all other stores offering Santaland. All booking members must be from the same household for ALL stores.

Do I have to wear a mask?

In accordance with state legislation, face masks are required for customers over the age of 12 in all Victorian stores. Santa and his elves will also be wearing a mask in Victoria.

Masks are not required in other states.

Does it cost something to meet Santa?

All Santaland visits are free. If you would like to purchase photos, please visit the Santa Photo Factory booth at the end of your visit.

When does Santaland start?

Melbourne City Store - Friday November 13th
Adelaide - Saturday November 14th
Brisbane, Perth, Adelaide and Sydney City Stores - Friday November 20th
Suburban and regional stores offering Santaland - Thursday November 26th

The Santaland website will open for bookings on Friday November 6th, so make sure to get in early to select your preferred date and time!

I need to cancel/change my booking, how do I do this?

If you would like to cancel or change your booking time, please follow the link and instructions in your booking confirmation email.

How do I view and download my photos?

All photo package purchases will include details on how to access the Santa Photo Factory website to view and share your photos.

What if my preferred time is not available?

Unfortunately, Santa is very busy during the Christmas season. If your preferred time is not available, we recommend looking ahead for other available appointments or checking other nearby stores.

Don't see your question? Find your nearest store for more details

What’s In Store This Christmas?

Let's make this year bigger than Christmas!

Christmas Windows

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