How will I receive my online order?
When you shop online with Myer we offer a number of delivery and collection options including Free Click & Collect, Standard and Express Delivery and a special delivery service for Big & Bulky items.
Depending on the availability and location of products, different options will be available for you to choose from before you make your purchase.
How does Click & Collect work?
Simply shop online and if Click & Collect is available for your order you'll be able to choose the most convenient Myer location for collection in the checkout.
Once you've made your order, we'll prepare it for you and let you know as soon as it's ready to collect in-store.
And best of all…. It's free!
How long does a click and collect order take?
In most cases, if you order before midday, it will be ready for collection on the same day. If you make your order in the afternoon, it will be ready the next day.
What if my item is out of stock at my preferred store?
If your item is out of stock at your preferred store, you may be able to place a Click & Collect order and have the item transferred from another store within the same state, provided it’s placed through one of our designated locations. These specific stores are the only ones with the ability to facilitate transfers:
Please note that transfers are not guaranteed and are subject to stock availability at other locations. Orders placed through stores not on the list above will not be eligible for transfer to another store.
If an item is required to be transferred between stores, this may cause a delay to your expected Click & Collect pick up time – but we’ll let you know.
How will I know when my order is ready to collect?
When your order is ready for collection, we'll send you an email to let you know it's time to head into your selected store. Remember to bring a copy of the email and some photo ID with you.
Click & Collect orders will be kept for 21 days from the day your order is placed. After 21 days your order will be returned and a refund processed within 3-5 business days.
What do I need to bring to collect my order?
Bring a copy of your 'Ready for collection' email (either printed out or on your phone) and some photo ID.
Can I nominate someone else to collect my order?
You can nominate someone else to collect your order before you checkout. You will need to provide their name and email address and we'll send them a copy of the collection email. They'll need to bring it and a copy of their ID when they come in.
What happens if I don't collect my order?
Click & Collect orders will be kept for 21 days from the day your order is placed. After 21 days your order will be returned and a refund processed within 3-5 business days
What are the available delivery options and prices?
| Delivery | Cost | Description |
|---|---|---|
| Standard Delivery | $9.95 flat fee. Free for orders $99 and over | Standard delivery will take 3-7 business days to arrive for customers in Metro areas. Allow 7 - 10 business days for regional areas including WA, QLD and NT. Please be aware that during very busy periods Standard Delivery timeframes may be affected by delays of a few days and can take up to 5-9 business days. |
| Express Delivery | $12.95 flat fee | If Express Delivery is available for your order – we'll let you know on the checkout page. Express delivery will take 1-3 business days to arrive for customers in Metro areas and 2-4 business days for customers in WA, NT and regional areas across the country. |
Big & Bulky delivery
We offer a 'Big & Bulky' delivery service for items too big or heavy to be delivered by standard post. We'll let you know on the product page if the item requires this special service which is a set $75 fee. Generally, these items will be delivered within 7 – 14 business days. If it's an item that is being custom-made for you (like a mattress) – it will probably take longer and we'll let you know on the product.
What if I’m not home when my delivery comes?
If no-one is home when your delivery arrives, your driver will leave it in a safe place. If there is no safe place to leave the delivery, your driver will contact you via email, SMS or, if it's AusPost, the AusPost app with collection instructions. For AusPost deliveries, if your parcel has not successfully synced with your MyPost account, your delivery driver will leave a collection card.
This means less time spent running to your local post office and more time enjoying your new purchases!
*Please note, the driver will only leave the parcel if there is safe place to do so.
Can I use an Australia Post Parcel Locker?
Yes. You can choose to have your Myer order sent to a Parcel Locker.
What is a Parcel Locker?
A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. Choose from more than 400 collection locations across Australia.
Find out more about Parcel Locker
How do I use Parcel Locker?
1. Sign up to create a MyPost account
2. Shop Online and find a Parcel Locker by selecting 'Find a collection location' as your delivery option and then searching for the most convenient locker.
3. Collect Your Parcel - Australia Post will send you an SMS and email when your parcel arrives. Collect your parcel within 48 hours using the access code in your SMS or email to open the locker.
Where is my closest Parcel Locker address?
Enter your address or postcode, or use the location icon at the online checkout to find a collection location closest to your home, work or somewhere else that's convenient for you. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements.
How do I collect my parcel?
You'll get an email when your parcel arrives, and SMS if requested. If you have the Australia Post app, you will also receive an alert to your mobile. Go to the Parcel Locker bay where your delivery is waiting and follow the instructions on the locker screen to collect your parcel.
What happens if I don't collet my Parcel from the Parcel Locker?
If your parcel isn't collected within 48 hours, it will be transferred to the nearest Australia Post facility offering parcel collection during business hours. Australia Post will contact you with the details of any transfer and you'll have 10 business days to pick up your parcel.
Can I cancel or make changes to my order?
Once you’ve placed your order, your items will be on their way to dispatch. This means cancellations aren’t possible. However, once you’ve received your order, you can take advantage of our returns policy.
How can I track my order?
Delivery Order Updates
When your order is ready for delivery you will receive an email from us with tracking details. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
Track My Order
View the current status of your order with Myer Track My Order by using your Myer order number and contact details. Your order number can be found in your order confirmation email. Or if you have a Myer account you can view the current status of your order by logging in and viewing My Orders.
Why did I only receive part of my order?
Sometimes the items you’ve ordered are heading to you from different locations around Australia.
To get your order to you as quickly as possible, we may send them separately. If this happens to your order we’ll email you to let you know and you’ll be able to track each package separately with Myer Track My Order.
If I have changed my mind about an item – can I return it?
If you have changed your mind, we will offer a refund or exchange on most items within 30 days of purchase (or until 31 January for purchases made in November or December the previous year). Please note, exchanges are only available for in-store purchases. For online purchases, we’ll provide a refund instead.
Refer to our Returns Policy for more details.
How do I return an item I bought online?
You can take the item back to any Myer store along with proof of purchase (provided it is not classified as a Big & Bulky item) or lodge a return online through Australia Post or ParcelPoint.
Refer to the step by step instructions to find out how to lodge an online return.
Are any items excluded from the returns policy?
For change of mind returns some items including those marked as clearance or reduced to clear are excluded. A full list of exclusions can be found in the Returns Policy
If you need to make a return because the item is faulty or damaged though, you are entitled to Consumer Guarantees which are not impacted by this policy.
How will I be refunded?
Wherever possible we will provide any refund you are eligible for back to the original method of payment.
If we are not able to do this, we will provide you with a Myer Returns Card to the value of your refund. The card will be valid for 3 years and can be used online or in-store for a future Myer purchase. If you have proof of purchase and the return meets our policy, we will be able to process a refund on the spot.
What is Afterpay?
Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free. Late fees, eligibility criteria and T&Cs apply.
How do I use Afterpay?
Shop online or in-store as normal. At checkout, choose Afterpay as your payment method.
You’ll then be directed to the Afterpay website. Don’t worry, you won’t lose the items in your bag.
If it’s your first time using Afterpay, you’ll need to register and be approved. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.
There are some items that aren’t eligible for Afterpay and the value of your bag must be between $100 and $2,000.
How does the payment schedule work?
If you’re a new Afterpay customer, you’ll pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.
If you’ve used Afterpay before, your first payment will be deducted two weeks after your purchase for orders under $500 (or at the time of purchase if your order is over $500).
You can view your payment schedule by logging into your Afterpay account. Once logged in, you can also make voluntary payments to pay off your order before the due date.
What if I can’t pay an instalment?
If you fail to make a payment there are late fees. Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.
How this works:
• For orders under $40: A one-time late fee of up to 25% of the order total applies
• For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
Refer to the Afterpay terms and conditions for more details.
Which cards does Afterpay accept?
Afterpay currently only accepts Australian Mastercard and Visa credit and debit cards.
When will my goods be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard delivery timeframes.
Is there a limit to how much I can spend on a single transaction?
Yes, Afterpay is available for selected items when your order total is between $100 and $3,000.
Which products are not eligible for Afterpay?
You cannot use Afterpay to purchase alcohol, block knives/knives, Perishable items, gift cards, charity donations and non-merchandise services (including delivery, gift wrapping). If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions.
How do I return or exchange an item purchased with Afterpay?
If you’ve changed your mind, you can return your Afterpay purchase in-store or via post for a refund. Refer to our returns options for more information.
Once we’ve received and accepted your return, we’ll notify Afterpay to cancel all future payments.
If you have already made one payment or more payments, the instalments, paid will be refunded the original method of payment.
If you’ve posted your item back to us, we’ll send you an email updating you on the progress of your refund.
You’ll also hear from Afterpay to let you know your future payments have been cancelled.
Where can I find out more about Afterpay?
If you’d like to know more about Afterpay, you can visit the Afterpay website for answers to some frequently asked questions.
For queries regarding your account, please visit the Help section of the Afterpay app or go directly to the Afterpay Customer Help Centre.
Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.
What do I do if I’ve received an item with the security tag still attached?
If you receive an item in your order with the security tag attached, you can bring it into your nearest Myer store to have it removed. If you can’t make it instore, you can speak with a member of our Customer Experience team on 13MYER (13 69 37) and they’ll help you out.
What do I do if an item in my order is damaged or faulty?
If you receive any damaged or faulty stock, you can return it to your nearest Myer store or lodge a return online through Australia Post or ParcelPoint. Just ensure you still have the receipt or proof-of-purchase email. For full returns information, refer to the Returns & Exchanges page.
What if I don’t know my MYER one membership number when signing into myer.com.au or the MYER one App?
You can now sign into myer.com.au and your MYER one App with your registered email address, or your membership number. The same password applies. Alternatively, you can call us on 13 69 37 for assistance.
Why have I received an error message that my account has been blocked? What should I do now?
Your cyber safety is very important to us. We detected some suspicious activity with your account. To keep you safe, you can unblock your account by using the Forgot Password link to reset your password.
Why am I seeing a new ‘Account update’ screen when I sign in - I’ve never seen it before?
MYER one and Myer shopping accounts have recently merged. You’ll now be able to use the same registered email address and password to sign-in to myer.com.au and the MYER one App. You may need to provide additional details to finalise the accounts merging process so we can offer you a better customer experience.
What if I don’t provide additional details on the ‘Account update’ screen after sign in?
Each time you attempt to sign in to myer.com.au or the MYER one App, you will see this screen. You will only be able to access your online account once the ‘Account update’ screen is completed.
Why do I need to provide an email to Myer?
A unique email is used in conjunction with a mobile number to provide security for your account and a way to change your password or unlock your account in a private and secure way. Your email address can also be used to login to your MYER one account.
We may update you on major changes to your account by email, even if you choose not to receive Marketing communications from us.
My account has been updated, what has changed?
A MYER one account is now your only account with Myer. It will give you access to myer.com.au and the MYER one App using one email and password.
This also means that all MYER one numbers are now automatically linked to your online account and you can use either your email address or membership number to sign in to your account.
If you signed up to a MYER one account in-store once you activate your account, you will now get automatic access to myer.com.au without having to create another account.
If you previously only had a myer.com.au account, it will now become a MYER one account. You will be prompted to complete MYER one registration the next time you sign into your account to retain access, including your order history.
If you have any questions or issues with your account, you can contact the Customer Service team on 13 69 37 (Mon-Fri 9am - 6pm, Sat - Sun 10am - 5pm, AEST/AEDT).
Why has the MYER one number on my myer.com.au account changed?
Myer.com.au accounts are becoming MYER one accounts, so your account will now have your own MYER one number associated with it. It is no longer possible to link a MYER one account belonging to another number.
What is Two-Step Verification?
Two-Step Verification (also known as multi-factor authentication) is an additional security layer in our login process to protect your account from unauthorised access.
When you log-in to your account, a unique code may be sent to your registered mobile or email as part of the verification process. From here, you will need to enter this unique code when prompted.
Why do I need to verify my account?
We’ve set up Two-Step Verification to better protect our customers’ account security. By requesting a unique one-time code in some login cases, we can ensure there’s an additional level of security on your account, keeping anyone out who shouldn’t have access.
I can’t log-in to my account to update my details because it says I need a code
If you have not received a code and are unable to access your account to update your details, please call us on 13 69 37.
What if I don’t want to add my mobile number to my account?
If you’d rather not share your mobile number, you can receive a one-time passcode via your email. We do, however, recommend you have a backup method in case you’re unable to access your email.
What should I do if I haven't added my mobile number or email to my account?
If you haven’t provided a mobile number or email address for your account, you’ll need to contact the Customer Service team on 13 69 37 (Mon-Fri 9am - 6pm, Sat - Sun 10am - 5pm, AEST/AEDT). For security reasons, it isn’t possible to add this information to your profile yourself.
I don’t have a mobile number or have recently changed it, can I still sign-in to my account?
If you cannot access a code via SMS, select 'Choose a different method'. You will then be taken to another screen where you can select email as an alternative verification method. Once you’re in, you can head to your Account Details section and update your mobile number.
If I can’t receive a code, can I still purchase my items?
Absolutely! You can check out as a guest.
Can I disable Two-Step Verification?
Two-Step Verification is not an opt-out service and is there to protect your Myer account. If you’d rather not verify with your mobile or email, you can check out as a guest without signing in.
Do I need to enable Two-Step Verification or is it automatic?
Two-Step Verification will be automatically enabled on both your Myer online and MYER one accounts. Please ensure your account details, including your mobile number and email, are up to date at all times.
How long is the one-time code valid for?
The six-digit code sent to your mobile or email will be valid for five minutes. If you miss the cut-off, just request a new one by selecting Resend Code.
What happens if I enter the code incorrectly?
If you enter the verification code incorrectly ten times, you will need to wait five minutes for another code or verify another way (i.e.: via your email or mobile, depending on your initial method).
I can’t find my verification code on my mobile or my email
If a code doesn’t appear in your mobile messages or email inbox, try checking your spam or junk folders or select Resend Code to request a new one. Note that some Android devices may move the mobile SMS message to a Spam folder. If a code still isn’t appearing, call 13 69 37 for our Customer Service Centre to assist you.
What do I need to do if I change to a new device?
If you have Two-Step Verification using SMS and you have the same mobile phone number, you don’t need to do anything. It will automatically work on your new device.
If I lose my phone or it’s stolen, will anyone who finds it be able to access my account via Two-Step verification?
To sign in to your account, you must provide your registered email and password - Two-Step Verification alone is not enough to gain access. So, as long as you haven't shared your email or password with anyone, your account cannot be accessed by anyone in possession of your phone.
If someone has access to my phone and can receive my one-time code, are they able to access my Myer account?
Someone can only have access to your Myer online account if they have your login and password details, Two-Step Verification alone does not provide access. You will only be prompted for a one-time verification code once you've entered your registered email and password.
To keep your account secure, always create a strong password only you know and do not forward your one-time codes to anyone.
Do I need to enter a code every time I log in?
You won’t be prompted to enter a code every time you log in. Two-Step Verification may only occur if/when your login activity changes, for example: you’re logging-in from a new device or location.
Are all American Express® cards eligible to use for points and pay at Myer?
You can use your American Express rewards at checkout if:
You are not eligible if:
Refer to the Membership Rewards Program Terms and Conditions for more information.
How can I use my points for credit when checking out at Myer?
When checking out on our website, select the ‘AMEX Membership Rewards’ payment option and follow the prompts. The full purchase amount will be charged to your AMEX account, then you will receive a statement credit from AMEX within 2-4 business days for any points used.
How many points can I use to pay for my purchase?
You can use up to the total purchase amount, provided you have a minimum of 1,000 points banked in your Membership Rewards account.
When will I receive the statement credit on my AMEX card account?
Statement credits typically appear in your account within 72 hours. In the event your credit-receival window coincides with your card statement due date, the credit may not appear until your next statement period, in which case your account will appear with a positive credit balance that can be offset against future card purchases.
I selected to use my AMEX Rewards points, but my card was still charged the full amount, why is this?
When you select to use your AMEX Rewards points at checkout, the full purchase amount will still be charged to your AMEX account. AMEX will then credit you with any points used within 2-4 business days. All payments due must still be paid as usual to ensure there is a full, up-to-date transaction record should you wish to return an item or dispute a transaction.
If I choose not to use my AMEX Rewards points at checkout, will I still earn points on my purchase?
Yes, you will earn points for the total dollar amount of each purchase regardless of whether you select to use your AMEX Rewards points at checkout.
I used my points for a statement credit, but my purchase wasn’t authorised, will I get my points back?
Yes, if you selected to use your points but the transaction didn’t go through with us, your statement credit will be reversed, and your points will be added back into your account.
I selected to redeem my points at checkout, but it didn’t work, why is this?
If you are unable to redeem your points, it may be that you don’t hold an eligible AMEX card that is enrolled in the Membership Rewards program or that your current account is in arrears. For clarity and assistance, we recommend you contact your AMEX provider on the number on the back of your AMEX card.
Do I still need to make a bill payment this month?
Yes, the statement credit awarded to your account using the ‘Use Points for Credit with SafeKey’ does not constitute a payment.
Will I receive my points back if I get a refund?
With any refund you receive from us, your rewards points will be credited to your AMEX account however, your points account will not be reimbursed.
Is there a charge for using points for credit?
This is a free-of-charge service to help our AMEX customers get the most out of their AMEX Membership Rewards.
American Express Australia Ltd (ABN 92 108 952 085) of 12 Shelley St, Sydney, NSW 2000.
How do I earn MYER one Credits?
As a MYER one Member, you earn 2 Standard MYER one Credits per $1 spent on eligible transactions at Myer. MYER one Credits are not earned on purchases of gift cards, delivery fees, Mural Hall and some food and service outlets.
Bonus MYER one Credits can also be earned as a result of promotional or incentive programs, offered from time to time.
How do I check my MYER one Credits balance?
You can check your balance by signing into your account on myer.com.au and then navigating to the 'My Account' section, or by signing in to the MYER one App.
How do MYER one Credits become MYER one Rewards?
Every 1000 MYER one Credits you've earned in a Program Quarter, will be converted into a $10 MYER one Reward. These Rewards are known as MYER one Quarterly Rewards.
Why have my MYER one Credits balance reduced?
This can occur at the end of each Program Quarter when you have reached the minimum of 1000 MYER one Credits which are then converted into a MYER one Reward.
My MYER one Credit balance seems inaccurate. How often does it update?
Your MYER one Credit balance usually updates within 24 hours for in-Store purchases or within 24 hours after you receive confirmation that ‘your order is ready for delivery,’ for online orders.
Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App.
When will my MYER one Credits be updated for my Myer online store purchase?
If your MYER one Member number was added to your online purchase, Credits will be updated within 24 hours after receiving confirmation that ‘your order is ready for delivery.’
Do MYER one Credits expire?
MYER one Credits that have not converted into MYER one Rewards will expire after two years from date of purchase.
MYER one now at Just Group
How do I start using my MYER one membership?
MYER one will send you an email with an activation link to your valid email address from 1 August 2025. It will lead you to an activation page where you need to complete your details and create a password. Your MYER one membership number will be displayed upon successful activation so you can immediately start enjoying the benefits of MYER one.
If you cannot find the email from MYER one, you may go directly to myer.com.au or download the MYER one mobile app and put in your email address in the sign in page. Follow the prompt to activate your account.
Will I be able to use my Just Shop Rewards in Myer?
All issued Just Shop Rewards expired on July 26, 2025. All Rewards and benefits not redeemed have been forfeited.
Can I sign-up to MYER one in a Dotti, Jacqui E, Jay Jays, Just Jeans, Portmans or Myer stores?
Yes, if you are not a MYER one member, our team members can help you sign up as a new member in store.
How many credits do I earn under the MYER one program?
Once you become a MYER one member, you will earn 2 Credits per $1 spent in-store or online at Myer, Dotti, Jacqui E, Jay Jays, Just Jeans or Portmans.
When will I get my Reward?
Every 1,000 credits earns you a $10 Reward, sent to you quarterly. Next quarterly Rewards will be issued in October. The Reward can be redeemed in-store or online at Myer, Dotti, Jacqui E, Jay Jays, Just Jeans or Portmans. There is no minimum spend when using your Reward.
Will I get a sign-up bonus if I Opted-in to the MYER one program?
No, however, you will have opportunities to earn bonus credits from time-to-time through promotional and bonus credit offers.
What will happen to my online purchases from Dotti, Just Jeans, Portmans, Jay Jays and Jacqui E made before 1 August 2025?
Purchases made will be fulfilled and delivered as normal.
For purchases made from 1 August 2025, please enter your MYER one membership number to earn Credits.
How do I join MYER one?
You can join MYER one by visiting our sign up page, by downloading the MYER one App, or at any Dotti, Jacqui E, Jay Jays, Just Jeans, Portmans or Myer store.
I am already a MYER one Member. Do I need to do anything?
No, just like you do today at Myer, simply present your MYER one membership card or MYER one App in-store at the point of sale or enter your membership number at the checkout online to earn MYER one Credits at Dotti, Jacqui E, Jay Jays, Just Jeans, Portmans and Myer.
Why do I need to complete my membership for MYER one?
We want to ensure that MYER One has up-to-date information about you, so you don’t miss out on your Rewards, benefits and future offers from Dotti, Jacqui E, Jay Jays, Just Jeans, Portmans and Myer. As soon as you complete your membership, you can start earning Credits.
When did the Just Shop Rewards program close?
The Just Shop Rewards loyalty program closed on 30 June 2025.
I’m having trouble logging into my MYER one account. What do I do?
Ensure that you have used your MYER one login details, these may be different to your login used for Dotti, Jacqui E, Jay Jays, Just Jeans, or Portmans.
If you are unsure of the password, please follow the forgotten password steps.
Why is the First Name & Last Name on my MYER one Account the same?
Your previous Just Shop Rewards membership only had a first name recorded, and MYER one requires a surname as part of registration. You can update your details by logging into your account online at myer.com.au.
Can I use my MYER one Birthday, Anniversary and Quarterly Rewards at a Dotti, Jacqui E, Jay Jays, Just Jeans, & Portmans store?
Yes, you can use your MYER one Rewards, including Birthday and Anniversary Rewards at Dotti, Jacqui E, Jay Jays, Just Jeans, & Portmans stores.
Will my spend at Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans earn towards my membership tier?
Yes. Purchases made at Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans will earn you MYER one Credits and contribute towards your membership tier. Excludes purchases of gift cards, delivery fees, and multi-use shopping bags.
Do I get free delivery on my purchases at Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans?
No, free Standard Delivery and free Big and Bulky Delivery is available on Myer purchases only.
Gold and Platinum Members receive free standard delivery on purchases from Myer online (myer.com.au) within metropolitan Australia. Excludes items that require Big and Bulky delivery.
Platinum Members receive complimentary Big & Bulky delivery on purchases from Myer stores and online (myer.com.au) within metropolitan Australia.
Do I get free gift wrapping on my purchases at Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans?
No, free gift wrapping is available on Myer purchases for Gold and Platinum Members.
What happens when I return my purchase made with a MYER one Reward Card?
Returns for purchases made with a MYER one Rewards Card will be processed in line with the applicable Returns Policy for that brand. Returns are to be made at the brand of purchase, i.e. Myer purchases returned to a Myer store, Just Jeans purchases returned at Just Jeans. Store credit will be issued for valid returns according to the original brand of purchase and the amount paid by MYER one Rewards Card. MYER one Credits will be reduced by the total value of the return.
My Profile
How can I change my password?
You can change your MYER one password at myer.com.au or by signing into the MYER one App. If you are already signed into the MYER one App you will need to reset your password by selecting 'Change Password’ under the ‘Personal Details’ section, or if you are not signed in, select ‘Forgot Password?’ at the sign in screen. If you are signed into your online account, you can click the ‘Change Password’ option in your account or access the Personal Details section.
How do I update my details?
Changes can be made directly via myer.com.au or the MYER one App, in the case of a change to your email, please contact the Myer Experience Centre at 13MYER (13 69 37). You can also add or update your email address at one of our registers in-store.
I have updated my name, address or other details (excluding email) via myer.com.au. Will that update my MYER one membership?
When you sign in via myer.com.au or the MYER one App, updates made to name and mobile number will sync with your MYER one membership details. However, you will need to update your residential address on both myer.com.au and the MYER one App to ensure any communications and your Myer online orders are sent to the correct address. Changes to email address can only be made by contacting the Myer Experience Centre at 13MYER (13 69 37).
For Just Group online accounts, any change will not update your MYER one account details
MYER one membership
How do I become a MYER one Member?
You can join MYER one by downloading the MYER one App or creating an account at a register in-store or online at myer.com.au. You must have a unique email address and have an Australian residential address. Only one membership can be held per individual.
You can also join MYER one in-store or online at Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans.
How do I become a Silver, Gold or Platinum MYER one Member?
You will become a Silver MYER one Member if you spend $1500 - $5999.99 at Myer in a Membership Year, or a Gold MYER one Member if you spend $6000 or more at Myer in a Membership Year.
Platinum MYER one membership is by invitation only and capped at the top 3,000 Members.
A membership year commences 1 April and ends 31 March.
At the end of the next membership year, 31 March, MYER one Members who have not spent the required amount during that membership year will be downgraded to the appropriate Tier.
How can I find out what my MYER one Tier is?
Your MYER one Tier is in your membership details which you can access through myer.com.au or the MYER one App. Your Tier may also be displayed on the top of MYER one e-mails delivered to your inbox.
Where can I access my MYER one Card?
You can access your digital MYER one Card on the MYER one App or online in the ‘My Account’ section upon signing in at myer.com.au. You can also add your digital MYER one Card to your phone’s wallet for a seamless shopping experience.
Report lost or stolen cards to the MYER Experience Centre at 13MYER (13 69 37).
Can you stop sending me promotional material?
You can update your communication preferences by signing in to your MYER one account and changing your Communication Preferences. You can also unsubscribe by clicking on the unsubscribe links provided at the bottom of Myer emails or by contacting us at privacy@myer.com.au. If you opt out of receiving MYER one emails, we will still email you any eligible digital MYER one Quarterly Rewards, online store transactional emails and other service or account emails. We will not be able to send you Benefit Rewards such as Birthday or Anniversary Rewards* (*Platinum, Gold and Silver Tier only).
I have unsubscribed from electronic marketing communications, why am I still getting emails from MYER one?
While you have opted out of receiving MYER one marketing emails, we will continue to send you your MYER one Quarterly Rewards earned through the program and online store transactional emails. Quarterly Reward emails will be sent from ‘MYER one Rewards’ so be sure to add us to your contacts so that you do not miss out.
Do I need to add my MYER one Member number each time I place a Myer online order?
No, your MYER one Member number is associated to your account automatically. Sign in to your Myer account on myer.com.au before completing your online order to ensure your MYER one Member number is added automatically and you receive Credits.
If you add your MYER one Member number in guest checkout only, you will be required to add your Member number every time you shop online to earn Credits.
What can I purchase with my MYER one Rewards?
You can use your MYER one Quarterly Rewards, Tier Benefit Rewards or promotional Rewards for purchases online or in-store at Myer, Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans – even on sale items. MYER one Rewards cannot be used for purchases of gift cards or other tender, or purchases at some food and service outlets.
How do I redeem my MYER one Reward for an online purchase?
Before finalising payment at checkout, click on ‘Apply Gift Card or MYER one Reward Card,’ a form will appear for you to enter your Reward Card number and access code, then click ‘Apply.’
How do I check the progress towards reaching my next MYER one Quarterly Reward?
You can check your current MYER one Credits by signing into your account online at myer.com.au or by downloading and signing into the MYER one App.
When will I receive MYER one Quarterly Rewards?
MYER one Quarterly Rewards are issued each quarter when you have reached a minimum of 1,000 MYER one Credits in a Program Quarter – April, July, October and January. Postal mail may take up to 8 weeks to deliver via our delivery partners.
How will I receive my MYER one Quarterly Rewards?
MYER one Quarterly Rewards are available in the ‘Home’ tab of your MYER one App. If you do not have the MYER one App, we will send your MYER one Reward to the registered email address on your account. Note that postal quarterly rewards will no longer be available from 1 October 2025. You must have the MYER one App or a valid email to receive MYER one Rewards from this date.
You can download the MYER one App from the Apple App Store or the Google Play Store.
Will I receive a Birthday Reward on my Birthday?
To receive Birthday Rewards, you must have consented to receive promotional emails, have a valid email address, have been a Member for at least one month prior to your birthday and have spent a minimum of $30. The minimum spend of $30 is required each year across any Myer, Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans stores or online. You will need to activate your birthday reward sent via email to your registered account.
Note that postal Birthday Rewards will no longer be available from 1 October 2025. You must have a valid email to receive MYER one Rewards from this date.
How do I check my Reward balance?
You can check your Reward balance at any time in a number of different ways either via the MYER one App, upon logging in to the ‘My Account’ section on myer.com.au, by visiting retail.myergiftcards.com.au/CheckBalance, in-store at the service desk or by calling the Myer Experience Centre on 13MYER (13 69 37).
Once the Reward balance is zero, the Reward will not be displayed in the MYER one App or in your ‘My Account’ section upon log in on myer.com.au.
Do MYER one Rewards expire?
Quarterly Rewards expire 1 year from the date of issue. You can check the expiry in a number of different ways either via the MYER one App, upon logging in to the ‘My Account’ section on myer.com.au, by visiting retail.myergiftcards.com.au/CheckBalance, or by calling the Myer Experience Centre on 13MYER (13 69 37).
Once a Reward has expired, the Reward will not be displayed in the MYER one App or in your ‘My Account’ section upon log in on myer.com.au.
Tier Benefit & Promotional Rewards do not have a one year expiry and the expiry for these Rewards varies. Please check the Tier Benefit or Promotional Reward for expiry and conditions. You can also check the expiry by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37)
MYER one App
How do I update to the new version of the MYER one App?
If you do not already have the MYER one App, you can download the app from the App Store (iOS) or Google Play Store (Android). The MYER one App supports iOS 16 and above and Android 10 and above.
MYER one members who have the MYER one App already installed will be automatically updated to the new app if opted-in to updates. Members who have automatic updates switched off will be prompted to update the app via the App Store (iOS) or Google Play Store (Android).
Once the app has been updated, you will be required to log in with your MYER one login details (same details as your myer.com.au login).
Can I join the MYER one Program using the MYER one App?
You can join MYER one using the MYER one App and you will then have access to a digital MYER one membership card and shop straight from the app. The same login credentials and MYER one membership number can be used to shop online at myer.com.au and in our stores.
What are the benefits of the latest version of the MYER one App?
The latest MYER one App allows Members to browse, purchase and track myer.com.au orders.
Make sure you have the latest version of the App and operating software on your smartphone.
Can I use the MYER one App for proof of purchase when exchanging/returning an item?
Providing you scanned your MYER one Card/App at time of purchase and the item is eligible for an exchange/return, you can provide the receipt number from the purchase tab in your App as proof of purchase. Purchases older than 24 months are not available, please hold onto hard copy receipts for Warranty purposes.
I have forgotten my MYER one password. Can I still sign into the MYER one App?
If you are already signed into the MYER one App you will need to reset your password by selecting 'Change Password’ under the ‘Personal Details’ section, or if you are not signed in, select ‘Forgot Password?’ at the sign in screen. Your new password will also apply to log in to myer.com.au.
The MYER one App has asked if I wish to accept push notifications, why?
Push notifications will notify you of sale events, offers and when MYER one Quarterly Rewards are sent to your App. You can manage your push notifications at any time from your smartphone settings.
If I join the MYER one Program using the MYER one App, will I receive a plastic MYER one Card?
If you join MYER one using the MYER one App, you will have access to a digital MYER one Card and will not receive a plastic card.
If I sign into the MYER one App, will I still receive my MYER one Quarterly Rewards in the mail?
Once you have signed into the MYER one App, any eligible MYER one Quarterly Rewards will be sent directly to your App. You will no longer receive Quarterly Rewards in the mail.
Once I have signed into the MYER one App, can I change the way I receive my Quarterly Rewards?
Once you have signed into the MYER one App, any eligible MYER one Quarterly Rewards will be sent directly to your App. If you no longer want to receive Quarterly Rewards via the App, you will need to contact the Myer Experience Centre on 13MYER (13 69 37), they will ensure you have a valid email address on your membership and update your Quarterly Rewards to be sent via email.
What should I do if I am having technical issues with the MYER one App?
Ensure the MYER one App is updated to the latest version and restart your phone. If problems continue, please contact the Myer Experience Centre on 13MYER (13 69 37) so the issue can be logged.
Where can I see my purchases on the App?
You can view your MYER one purchases in the ‘My Activity’ section on the home screen tab of the app.
Alternatively, you can also view your purchases by signing into your account on myer.com.au and then navigating to the 'My Account' section in the ‘Purchases’ tab.
Please note that purchases may take 24 hours to show in the MYER one App and your myer.com.au account.
I have deleted the MYER one App, how do I access my Quarterly Rewards?
You will need to download the MYER one App and sign back in to have access to any eligible Rewards.
If you wish to change the way you receive Rewards in the future and have a valid email address on your membership, please contact the Myer Experience Centre on 13MYER (13 69 37) who will update your Rewards to be sent via email.
How can I contact the MYER one team via post?
Write to us at:
MYER one Customer Service Centre
Reply Paid 2215
Melbourne VIC 8060
Give or receive the perfect gift, no matter the occasion with a Myer gift registry list.
How do I find a registry?
It's easy to find a gift registry online. All you need to do is enter the name or number of the registry on our find a registry page.
I can't find a registry online, what do I do?
First, check the spelling of the name and/or the registration number. If you still can't find the registry, you can email us at giftregistry@myer.com.au or call our team on 13MYER (13 69 37) during business hours.
How do I purchase a gift?
Once you’ve got access to the list, there are three ways you can purchase a gift.
1: Online
All you need is to search the name or number of the Registry to start shopping from the gift list.
2: In-store
You can pop into any Myer store around Australia to shop from the list.
3: Over the phone
Call our team on 13MYER (13 69 37) during business hours to shop the list over the phone.
How do I know if the item I’m purchasing is still available?
We try to keep the online lists as up-to-date as possible but they’re constantly changing. If you want to double check an item is still available before you buy, pop into a store or give us a call on 13MYER (13 69 37).
How up to date are the gift prices?
Prices quoted on our online gift lists are the current sell price. Any catalogue, promotional prices or offers will be applied to items on the gift list.
Can I have an item gift-wrapped?
Yes. If you choose single drop delivery, wrapping is included in the delivery fee of $12.95 per parcel.
How does delivery work?
The delivery options vary depending on how you purchase the gift.
Online delivery methods
Standard delivery: Free on orders $99 and over. You’ll need to add the registrant’s address at checkout.
Click & Collect: Shop online, free pick up in-store.
In-store delivery methods
Staggered delivery: $9.95 per order includes free gift wrap on entire order.
Each gift will be delivered separately to the registrant via Australia Post following a purchase made by the guest.
One-drop delivery: $12.95 per order includes free gift wrap on entire order.
All gifts are delivered on a registry owner’s date preferred and address.
Big and Bulky
Any Big and Bulky items on the registry list incurs a greater cost and are not eligible for gift wrapping.
Creating a registry
Why choose Myer as your gift registry provider?
We offer an easy and enjoyable experience that is convenient for both you and your guests. Our regular promotions and offers mean more benefits for you and with our one drop delivery option, you can receive all your gifts at a time that’s convenient to you.
Can I setup a gift registry online?
Currently, a gift registry can only be created in-store.
How do I register?
STEP 1
Visit the Myer gift registry at your nearest Myer store
We ask that you register at least a month before you send out your invitations.
STEP 2
Add items to your list
You’ll be given a scanner to borrow to add items to your list. Scan anything and everything you like. If you're not sure whether something's suitable, ask us for help.
As soon as you're finished scanning your gift list, it becomes available in our national system.
You can make changes or add items at any time, at any store, leading up to the event. We also can organise your gift delivery as well.
STEP 3
Spread the word
A unique registry number will be created for you so your guests can easily find your registry. We will give you registry cards to include with your invitations, explaining that you have a gift suggestion list at Myer.
Your registry can also be shared via email. Your guests have the option to purchase gifts either online, in-store or over the phone.
Are there restrictions on what I can register?
There are no restrictions on what you can register. You have access to every department across every store.
Do I have to complete my registry all at once?
You don’t have to complete your list at the time of registering. You may wish to select a few items and then come back later to complete the list. If your guests buy everything on your list sooner than you expected, you can add more gifts in-store or over the phone. You can also remove items from you list at any time in the lead up to your event.
For what sort of occasions can I setup a registry for?
You can set up a list for any occasion. Some popular registry events include engagements, weddings, kitchen teas, baby showers, christenings, bar/bat mitzvahs, anniversaries, birthdays and Christmas.
I have a registry, how do I tell people about it?
We’ll give you insert cards to include with your invitations, explaining that you have a gift suggestion list at Myer. You can also share your registry with your friends and family by emailing it to them.
Is there a minimum or maximum amount that I have to register?
There is no limit to the number of items you can register with Myer. This means your list can be as simple or as extensive as you wish.
What can I spend my Velocity Points on?
Velocity Points can be redeemed on any purchases of items and associated delivery costs. Gift cards cannot be purchased online using Velocity Points.
How many Points do I need to redeem when purchasing online?
There is a minimum redemption amount of 3,000 Velocity Points per order.
Can I still earn MYER one shopping credits?
Yes, as a MYER one member you will still earn MYER one shopping credits for merchandise purchases made with Velocity Points.
What if I do not have enough Velocity Points to pay for the full amount of my purchase?
You can determine the amount you would like to pay with points (over the minimum points redemption amount). You can use a credit/debit gift card to pay for the balance of your order.
What if I need to return or exchange an item that I have purchased with my Velocity Points?
The MYER Returns Policy applies to all orders/transactions. Any items received as a result of Velocity Points redemption may only be refunded for the applicable Points value redeemed for such item. Change of mind refunds will be provided as a MYER Returns Card (valid for three years from the date of issue) for the portion paid using Velocity Points. Any remaining balance not paid by Velocity Points will be returned in the same tender as per the MYER Returns Policy. Refunds provided due to a consumer guarantee or relevant regulation such as faulty items will be credited back to the original Velocity account used to pay in the original order/transaction for the amount of Points originally redeemed.
Can I redeem my Velocity Points when I shop with MYER in store or over the phone?
Velocity Points cannot be redeemed in store or over the phone.
Why was my Velocity Points transaction unsuccessful?
There are a few reasons why your transaction may not have been successful. For more information you can contact the MYER Customer Experience Team directly on 13MYER (13 69 37) from 9am-6pm AEST, Monday- Friday and 10am - 5pm, Saturday-Sunday.
Will MYER be accessing my personal information?
Velocity account details will be shared with MYER to allow you to redeem Velocity Points which includes your points balance and redemption value, and to allow MYER to process your order. Refer to MYER’s Privacy Policy and Velocity’s Privacy Statement and Privacy Policy for more information.
I have a question about my Velocity membership. Who should I contact?
You can call the Velocity member support team on 13 18 75 from 8am-8pm AEST, Monday-Friday and 9am-6pm Saturday-Sunday. For any enquiries regarding MYER products, orders or delivery, please contact the MYER Customer Experience team on 13MYER (13 69 37). Available AEST. Mon- Fri 9AM – 6PM. Sat - Sun 10AM – 5PM.
What can I spend my CommBank Awards points on?
CommBank Awards points are calculated to an equivalent Australian dollar value. They can be redeemed on purchases of merchandise and Myer gift cards (excluding Coles Group and Myer cards) at any Myer store in Australia and online.
Can I check the value of my Awards points when I'm in a Myer store?
You can ask a team member at a Myer register to swipe or tap your CommBank Bank Awards credit card to check whether you have an available balance to spend at Myer.
Can I still earn MYER one Shopping Credits?
Yes, as a MYER one member you will still earn MYER one shopping credits for merchandise purchases made with CommBank Awards points.
What if I don't have enough Awards points to pay the full amount of my purchase?
You can pay with any combination of CommBank Awards points and any other payment method accepted at Myer.
What if I need to return or exchange an item that I have purchased with my Awards points?
All returns and exchanges are subject to Myer's return policy.
If the item meets all the terms and conditions for return and you have a proof of purchase, it can be returned to Myer.
Myer may offer an exchange or Myer returns card*, unless otherwise required by law.
*Please note that Myer Returns Cards are subject to an expiry date.
Is there anything I can't redeem my Awards points for at Myer stores?
CommBank Awards points can’t be redeemed for cash, used at Myer towards payment of Myer Store or Myer Visa Card accounts and some Miele appliances. They also can’t be used to purchase 'Coles Group and Myer' gift cards, or at some food and service outlets.
Food and service outlets where Awards points are not accepted in Myer stores, include:
• Pixie Photos and Portrait Place photography studios
• Santaland Photos
• Laubman & Pank (optometrists)
• Zumay Hair Dressing
• Cafe - Brunetti Myer Melbourne
• Cafe - Eating in Italy
• Cafe - Gloria Jeans
• Cafe - Hudsons Coffee
This list is subject to change.
Can I redeem my Awards points when I shop with Myer over the phone?
No, you can only redeem your points when you use your CommBank Awards credit card in Myer stores or online.
Why was my Awards points transaction unsuccessful?
There are a few reasons why your transaction may not have been successful. For example, your card has expired or you are not enrolled in the CommBank Awards program, or the Myer register could connect to process your points. For more information, you can contact the CommBank Awards Service Centre on 13 1661 8am – 8pm (Sydney/Melbourne time) Monday to Friday.
Will Myer be accessing my personal information?
By using your Awards points to make a purchase at Myer you consent to Myer accessing and using your personal information, including your Commonwealth Awards details, to facilitate the use of the Commonwealth Awards points and related marketing communications and activities, including without limitation to balance enquiries, redemption and refunds of Awards points.
I have a question about CommBank Awards points. Who should I contact?
You can call the Commonwealth Awards Service Centre on 13 1661 8am – 8pm (Sydney/Melbourne time) Monday to Friday.
At all other times, you can call the Commonwealth Bank Call Centre on 13 2221, 24 hours a day, seven days a week.
How do I donate my second-hand textiles for reuse or to be recycled online with Myer?
When you shop online at Myer, you can follow a three-step process through Upparel to ensure your unwanted items have a second life. Upparel reuses and recycles textiles, helping close the loop on textile waste.
How do I donate second-hand textiles for reuse in-store at Myer?
Myer has partnered with our longstanding charity partner, The Salvos Stores. A donation station is located at the Click & Collect register of each participating Myer store, where customers are encouraged to donate their second-hand clothes to give items another life in a new home. Clothes collected through the donation stations will be re-sold in The Salvos Stores. If clothing items are unsuitable for re-sale, they are processed through the Salvos third-party network and converted to rags, fuel blocks and exported as a last resort.
At Myer, we are committed to creating an inclusive shopping experience that is welcoming and accessible for every customer and team member.
We strive to ensure that the myer.com.au (“Website”) is a user-friendly and easy to navigate. We aim to enhance digital usability of the website by implementing measures guided by the World Wide Web Consortium (W3C)‘s Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. To ensure ongoing improvement, we train our team members on accessibility best practices, fostering a better experience for all our customers.
Our website will be assessed continuously to improve the user experience for everyone, including those with visual, motor, or cognitive disabilities. We welcome your feedback. If you do find any issues, please email us at accessibility@myer.com.au.
Myer Concierge
Our Myer Concierge is a Virtual Assistant, available 24/7 to answer questions and help with order tracking and returns.
Select the black chat icon on the bottom left of your screen and the Concierge will pop-up to help you now
Myer Experience Centre
Alternatively, you can speak with a member of our Customer Experience team on 13MYER (13 69 37).
Available AEST:
Mon- Fri 9AM - 6PM
Sat - Sun 10AM - 5PM