At Myer, your privacy is paramount.
We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Myer is committed to safeguarding your personal information and will always handle your personal information securely and carefully.
Myer is committed to complying with all applicable Australian Privacy Laws and ensures
that our staff are aware of their obligations. The following should give you a greater
understanding on how we collect and use customer information.
Why we collect information
We collect information for a number of reasons including:
- To deliver products or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences
- Improve our service
- Provide offers that are of greater interest or benefit to you
How we collect this information
We collect information in a number of ways:
- When you order goods or services, particularly when those products are delivered
- If you use our Lay-By service
- When you leave goods with us for repair
- If you open a MYER one, or Myer Card account with us
- If you purchase a mobile phone from us
- If you pre-order products or services
- When you shop in our stores and use your MYER one, Myer Card or other store credit card.
What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
- Name
- Address
- Delivery address
- Phone number
- E-mail address
- Age details
- Transaction information.
Who we may share your information with
We will often need to pass your personal details such as your name and address to
companies who perform part of our service elivery. This includes organisations such
as GE Capital Finance, major delivery companies, out-sourced call centres, mail
houses and third party fulfilment contractors. We may also disclose personal information
to government authorities as required by law.
In these circumstances, Myer will ensure that these third parties undertake to protect
your privacy.
If you would like to access or update your personal information, write to our customer
service department at Replied Paid PO Box 869J Melbourne Victoria 3000 or contact
them on 1800 811 611. We prefer to receive written requests as in many cases this
assists us to verify your identity.
Direct marketing
If you receive marketing offers from Myer and do not wish to receive them in the
future, please call our customer service centre on 1800 811 611.
A copy of the Myer Pty Ltd. Privacy Policy is available from the Myer website at
www.myer.com.au or you can request a copy by calling our customer service centre
on 1800 811 611.
Access
If you would like to access or update your personal information, write to our Customer
Service department at Replied Paid PO Box 869J Melbourne Victoria 3000, or email
Myer.CSC@myer.com.au or call toll free on 1800 811 611. We prefer to receive written
requests as in many cases this assists us to verify your identity.
A copy of the Myer Pty Ltd. Privacy Policy is available from the Myer website at
www.myer.com.au or you can request a copy by calling our customer service centre
on 1800 811 611.
Security
From time to time and in line with customer expectations and legislative changes,
our privacy policies and procedures will be reviewed and, if appropriate, updated.
You can request a copy of the Privacy Policy by calling our Customer Service Department
on 1800 811 611
MYER one Privacy Policy
If you would like to view the Privacy Policy for the MYER one program, please visit
https://www.myerone.com.au/myerone/content/home/privacy_policies.html
