Myer is Australia’s leading department store and we are committed to excellence in retailing. Customer satisfaction is an integral part of this commitment.
This is reflected in our Returns Policy and means that you can shop at Myer with confidence knowing that we can offer you repairs, exchanges and refunds.
For your convenience, our merchandise may be exchanged or returned at any Myer store.
With proof of purchase
If you are able to provide satisfactory proof of purchase, Myer may offer you a repair, exchange or refund on most merchandise. Refunds will be given using your original payment method.
If you have simply changed your mind, Myer may offer you a refund or exchange provided that the product is in as new condition and the refund or exchange is sought within a reasonable period of time.
If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repairer.
Without proof of purchase
If you are unable to provide satisfactory proof of purchase, Myer may, at its discretion, provide you with a repair or exchange to the current value of the goods on most merchandise.
Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date, for example, Australian driver’s licence or passport.
Please note that Myer has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.
Music, DVDs, electronic games and computer software
Please choose carefully when purchasing music, DVDs, electronic games and computer software, as the following conditions apply when returning this merchandise:
With proof of purchase
Myer may provide you with an exchange or refund using your original payment method, if the items are found to be faulty, not doing what they’re supposed to do, significantly different to those shown or described to you or are returned unopened.
Without proof of purchase
Myer may, at its discretion, offer you with an exchange to the current value of the goods if items are returned unopened. If items are found to be faulty, Myer will offer you an exchange for an identical item.
Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date. For example, Australian driver’s licence or passport.
Furniture, mattresses and large electrical items
Please choose carefully when purchasing furniture, mattresses and large electrical items, as the following conditions apply when returning this merchandise:
Refunds, exchanges and repairs will not be provided after delivery has occurred unless the item is faulty, not doing what they’re supposed to do, significantly different to those shown or described to you. Further terms and conditions of returning this merchandise are set out on the reverse side of the sales docket or are available in store at the Service desk.
If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, refund or repair.
Most furniture and electrical items have a manufacturer’s warranty. Our sales team can advise you of the conditions of the warranty, or for further information you can contact the manufacturer or supplier directly.
Other merchandise
Please choose carefully when purchasing the following types of merchandise as refunds and exchanges will not be provided unless the product is faulty, not doing what they’re supposed to do, significantly different to those shown or described to you.
- Pierced jewellery
- Personal care merchandise (including electronic toothbrushes, foot spas, hair straighteners etc)
- Custom made, made-to-measure and altered products
- Gift Cards, iTunes music cards and mobile recharge cards.
Refunds and exchanges will also not be provided on the following types of merchandise unless the product is faulty, not doing what they're supposed to do, significantly different to those shown or described to you and, at our discretion, if the packaging is unopened and all original tags are attached.
- Cosmetics (including fragrances)
- Hosiery
- Underwear
- Swimwear
- Bedding accessories
If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, refund or repair.
Privacy
Myer is committed to protecting your privacy. You will be asked for information that is relevant to your transaction or to satisfy legislative requirements.
When returning merchandise with satisfactory proof of purchase, you will be asked for your signature as authorisation of the return transaction.
Without satisfactory proof of purchase, you will be asked to provide photo identification containing your full name, signature and expiration date, so that your name and signature can be verified.
Please note, when returning merchandise totalling $1,000 or more, you will be asked for your signature as authorisation of the return transaction. Myer is also required to record your name, address and ABN (if applicable) in order to comply with GST legislation relating to Tax Adjustment Notes.
This information may be accessed by authorised personnel of Myer for fraud investigations and fraud protection activities.
Information collected on returns slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to State and Territory departments upon request as required by law
If you wish to access your information held by Myer in relation to returns, please contact the Myer Customer Service Centre on 1800 811 611.
