Earn MYER one points when you shop online with Myer.
Free Standard Delivery applied on orders with a total purchase price of $100 and over (except for Goods that require Special Delivery). Standard delivery fee of $9.95 applies to all orders with a total purchase price of under $100.
The average delivery times for Standard delivery are:
Please note that during major sales events (such as Stocktake Sale and Mid-Season Sale), we may take an extra day or two to prepare your order. This includes both click and collect orders and those delivered. Also note that orders may arrive in more than one shipment as they may be sourced from multiple locations - you won't be charged any more for delivery in that instance.
This free delivery offer is subject to change at any time. However, all Orders processed during a free delivery offer period will be processed in accordance with the offer.
These terms apply to the ordering, purchase and delivery of Goods from the Website, In-Store and through our Customer Service Centre, and form a contract between you and Myer Pty Ltd ABN 83 004 143 239 of 800 Collins Street, Docklands, Melbourne Victoria 3008 (Myer) (Terms). If you have a myaccount, you agree that these Terms (as amended from time to time) will apply to all of your Orders.
These Terms contain important information about the ordering, processing and delivery of Goods, including limitation of liability.
Different terms apply to the purchase of Myer Gift Cards.
Myer Gift Cards can be ordered by clicking here
For the MYER one Program terms and conditions, click here
If you have any questions, please contact our Customer Service Centre on 13 69 37 or via this form and we will be happy to assist you.
1.1. You will be bound by these Terms each time you submit an Order. Each Order you place will be a separate contract between you and Myer for the supply of Goods.
2.1. You acknowledge that all Goods purchased under these Terms are intended for personal non-commercial use only and will not be re-sold. You acknowledge that any Apple products purchased under these Terms are not for re-sale, for commercial use, or for use by governments or educational institutions.
2.2. From time to time, Myer restricts the quantity of Goods which can be purchased in one Order or during a particular period of time or per person or per address. Any quantity restrictions will be stated on the product page, or in materials about the relevant promotion, or otherwise advised to you.
Current quantity restrictions include a maximum of:
a. Five (5) Lego branded products of the same kind may be purchased in one Order or per person; unless otherwise stated.
b. Five (5) Apple non-iPhone products of the same kind (eg, 5 Apple iPads) and Two (2) iPhones may be purchased in one Order; and
c. $300 per iTunes card and/or a maximum of 10 iTunes cards may be purchased in one Order, with a maximum total iTunes card Price of $3,000.
2.3. if you are purchasing using Afterpay, the maximum order value is $1000, minimum $100 (incl GST) – inclusive of delivery charges (if applicable)
2.4. Myer will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.
2.5. You agree to obtain consent to provide Myer with Personal Information of recipients of gifts or Goods Ordered by you.
2.6. You may Order from Myer if you are aged 16 years or over (18 years if purchasing using using Afterpay), and have an active email account or a telephone number at which you can be contacted.
2.7. If you place consecutive or separate Orders, we cannot consolidate your Orders. A separate Delivery Fee, if applicable, will apply to each Order. Subject to any applicable quantity restrictions, you can order s many Goods as you wish in one Order. In-Store Order cash payments will be limited up to a total Order value of $9,999.99 (including GST).
2.8. Myer reserves the right to accept or reject your Order for any reason at any time. If Myer rejects your Order you will receive a refund of any money paid.
3.1. From time to time, some Goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your Order. If this happens, we will refund you the price paid for the Goods impacted.
3.2. We may withdraw or suspend from sale any Good displayed on the Website, either temporarily or permanently, at any time. Myer Online will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Good.
3.3. Where a Good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Good has already been processed, we will refund any money paid to us under clause 7.
3.4. Myer reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), we will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error, under clause 7, and Myer Online will fulfil the remainder of your Order. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us under the Returns Policy.
3.5. If your Order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your Order and refund any money paid to us.
3.6. You acknowledge and agree that:
a. all pictures and images of Goods displayed are for illustrative purposes only;
b. any accessory featured with the Goods is for illustrative purposes only, and may be sold separately; and
c. where we provide dimensions and measurements in the description of a Good, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Good).
4.1. When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee.
4.2. All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms also include GST where applicable.
4.3. Myer reserves the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular Price, we will supply your Goods at that Price (unless your Order is affected by a pricing error, in which case clause 3.4 will apply).
4.4. Payment methods are specified on the Website or explained by the consultant at the time you place your Order. They may include Myer Gift card, Reward card, credit card, PayPal, Afterpay or Myer Card. The name on any credit card or Myer Card used for payment must match the name on the Order. Other methods of payment, including cash, can be used for In-Store Orders, but not for Orders placed through the Website or the Customer Service Centre. Cheques cannot be used as a payment method for any purchases from Myer, including Orders. If you pay using Afterpay, the Afterpay prevailing terms and conditions apply. View Afterpay terms at http://www.afterpay.com.
4.5. Any payment for an Order must be cleared by Myer before Goods are dispatched. If your payment cannot be processed, your Order will be rejected and you will be notified of this on the Website. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your Order.
4.6. In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
4.7. Lay-by is not available for Orders.
5.1. Click here for delivery options and conditions
6.1. If you Order Goods that are or contain Restricted Goods, you:
a. warrant that you are aged 18 years or over;
b. acknowledge that it is against the Law to sell or supply the Restricted Goods to, or obtain the Restricted Goods on behalf of, a person under the age of 18 years (where relevant); and
c. you warrant that you are not obtaining the Restricted Goods on behalf of a person under the age of 18 years.
6.2. Where Myer has reasonable grounds for believing you have not complied with the above clause, Myer may cancel your Order and refund any money paid to us in respect of your Order. Myer may, at its discretion, charge you a fee to cover its administrative costs.
7.1. Unless provided for under these Terms or as otherwise agreed by Myer, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address in an Order. You should carefully check that your Order is accurate before you submit it. You will, however, be able to return Goods under the Returns Policy.
7.2. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.
7.3. Delivery Fees will not be refunded if you return Goods for change of mind or you made an incorrect selection, including if you ordered the incorrect size, colour etc.
7.4. Goods can only be returned in accordance with these Terms and the Returns Policy. The Returns Policy forms a part of these Terms. Please note, purchases made by Afterpay can only be exchanged in store. If you are seeking a refund, please contact our Customer Service Centre to co-ordinate your return request via post
7.5. Myer will process any refunds within a reasonable time of agreeing to do so.
7.6. If the original payment was made:
a. on a credit card, refunds will be processed on the same card as the original payment was made.
b. by a combination of Gift Cards and credit card then:
i. refunds will be processed on the same card as the original payment was made first.
ii. Return card for remaining amount will be emailed to the email address entered at the time you placed your order.
c. using Afterpay, refunds will be processed back to the account through Afterpay
7.7. For In-Store Orders, where you paid in cash or by EFTPOS, you can obtain a refund by visiting a Myer store.
7.8. Same Day Delivery Orders cannot be cancelled or changed once submitted. Same Day Delivery Goods can only be returned at a Myer store.
7.9. Big & Bulky Goods cannot be returned or exchanged once the item has been delivered, unless required by Law. Please call the Customer Service Centre on 13 69 37 or contact us via this form if the product is faulty so that pickup can be arranged. Big & Bulky Goods cannot be returned at a Myer Store unless previously agreed with Myer.
7.10. If you would like to make a return under the Returns Policy and you do not live near a Myer store, please call the Customer Service Centre on 13 69 37 or contact us via this form to make an alternative arrangement.
8.1. If a Good is subject to a product recall, a notice will be posted in the Product Recall notice section of the Website. You can return recalled Goods as instructed in the Product Recall notice.
8.2. You consent to us contacting you or the gift recipient, using the personal information provided on your Order, to notify you of a product recall by telephone, email, SMS, MMS or post.
9.1. The Goods, Prices, and promotions offered on the Website or as on In-Store Order or order through the Customer Service Centre may not be the same as those in a Myer Store. The Myer Competitive Pricing Policy does not apply to Orders. A Myer Store is not required to match a Myer price where the offer or Price relates to an Online Only offer or where there is a price error.
9.2. You may receive online offers and promotions, whether mailed to your home, distributed in a Myer store, with your Order or emailed to you. Some offers may include a promotional or coupon code (Code) for use when placing an Order. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of placing an Order. The Code cannot be applied after you have submitted your Order. Separate terms may apply to the use of the Code. Any Code is non-transferable, cannot be posted on a forum or website and may not be used with other offers.
9.3. Certain offers, including cashback and bonus redemptions are subject to additional terms (as specified with the offer). You should read these terms carefully, as time limits will apply to cashback and bonus offer redemptions. Cashback and bonus offers redemption may require you to send a form to the supplier, and may exclude postage and handling costs and any other costs incurred as a result of redeeming the offer.
9.4. All references to times in promotions are based on the local time in Melbourne, Australia unless stated otherwise.
10.2 .We may also collect (even if you do not register to the Website), and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc.
10.11. Unless otherwise indicated in your account settings or at the time you placed your Order, Myer may send you marketing information
10.12. If you wish to change or update your online account information (including your email address, password or communication preferences), simply login to your account. Alternatively you may contact our Customer Service Centre on 13 69 37.
10.13. Myer reserves the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details.
11.1. Risk and title in the Goods passes to you on the date and time of delivery of the Goods by the Delivery Agent or when collected in store through Click & Collect.
11.2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
11.3 Myer may provide an additional warranty in addition to your Consumer Law rights and remedies. Any warranties given provide you with benefits in addition to the Australian Consumer Law rights and remedies. When provided, the warranty period, provisions and the person providing the warranty relating to your purchase vary according to the product you have purchased. Please refer to product packaging and brochures to determine the warranty term and warranty conditions for your purchase.
11.4. Myer excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.
11.5. You represent and warrant to Myer that Myer will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.
11.6. Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
12.1. We may, at our discretion, terminate the agreement for the supply of Goods to you:
a. for convenience, at any time, on giving notice to you; or
b. immediately if Myer reasonably believes that you have breached these Terms and:
i. that the breach is not capable of remedy; or
ii. if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).
13.1. See Myer’s Website Terms for further information on trade marks, copyright and other applicable terms.
13.2. We reserve the right at all times to make changes to these Terms. Any variations to these Terms will take effect from posting on the Website. The Terms which apply at the time you place an Order are those that govern that Order.
13.3. Myer may give notice to you by electronic mail. You may give notice to Myer by electronic mail to our Customer Service Centre via this form.
13.4. Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms or affect the validity or enforceability of that provision in any other jurisdiction.
13.5. A failure or delay by Myer to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and the exercise of a power or right by Myer does not preclude its future exercise or the exercise of any power or right.
13.6. The laws of Victoria, Australia govern this agreement. Your transaction is deemed to have taken place in Docklands, Victoria.
The following definitions apply to these Terms.
Big & Bulky Goods are goods for which extra handling and additional resources are required for delivery. Different Delivery Fees and requirements may apply. To check whether Goods you are ordering are Big & Bulky, view the Delivery tab on the product information page, or speak to a Myer team member.
Business Day means a week day in which trading banks are open for the transaction of banking business in Melbourne, Australia.
Click & Collect allows you to purchase goods for collection at a Myer Store.
Delivery Address means the address to which the Goods are to be delivered, as stated on your Order.
Delivery Agent means a third party delivery or shipping company engaged by Myer to deliver Goods.
Delivery Fee means a fee for the delivery of Goods – see clause 9.
Gift Card means a preloaded Myer Gift Card through which you or a recipient may make non-cash payments for goods or services from Myer stores or online
Goods means the items offered for sale on the Website, through our In-Store Ordering system and through our Customer Service Centre.
GST has the meaning given in A New Tax System (Goods and Services Tax) Act 1999 (Cth).
In-Store Order means an Order placed on your behalf by a Myer team member within selected Myer stores using a tablet or other electronic device. Only valid when paid by the customer in store
Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
myaccount means your myer.com.au online account through which you can facilitate your Order.
Myer Card means the store based credit card which can be used for purchases from Myer stores and to pay for Orders. For further details about the Myer Card, please visit Myer Card.
Order means a request by you to purchase Goods from Myer under these Terms (whether through the Website, an In-Store Order or our Customer Service Centre).
Personal Information has the meaning given in the Privacy Act 1988 (Cth).
Price means the purchase price of each Good as specified on the Website, on the In-Store Order confirmation or provided by a Customer Service Centre representative.
Restricted Goods means Goods subject to restrictions on sale in particular jurisdictions, including Goods which may not be sold to minors (such as knives, alcohol and tobacco).
Returns Policy means the Myer Returns Policy. View the Myer Returns Policy here.
Website means the sites available from www.myer.com.au/.
Website Terms means the terms governing your use of the Website, in addition to these Terms. View the Website Terms here.
We, Us, Our and Myer means Myer Pty Ltd (ABN 83 004 143 239).
You and Your means you as the purchaser of Goods from Myer pursuant to these Terms.