Earn MYER one points when you shop online with Myer.
Myer Online uses Delivery Agents to deliver your Goods. You agree that your details, including your Delivery Address and phone number, will be supplied to the Delivery Agent for the purpose of delivering your Goods.
1.1 We are able to deliver to PO Box addresses.
1.2 Subject to clauses 8.4 and 8.5, delivery is available within Australia in our pre-defined delivery areas for all Goods. For information about the pre-defined delivery areas, please see the postcodes that Myer delivers to here.
1.3 For Big and Bulky Goods, delivery may be limited to metropolitan regions within Brisbane, Melbourne, Perth and Sydney.
2.1 The Delivery Fees for Myer Online Orders are:
a) Standard Delivery Fee: $9.95 for Orders with a total purchase price under $100, FREE delivery for Orders with a total purchase price $100 and over (except for Goods that require Special Delivery);
b) Special Delivery Fee for certain Goods:
i. $4.95 for Gift Card Orders; and
ii.$65 for each Big and Bulky Good delivered within metropolitan regions under clause 1.3
iii. Supplier Direct: Delivery Fees for Goods that are supplied direct from a Myer Online supplier (Supplier Direct) may differ from those set out above. Refer to the 'Delivery' tab for the applicable Delivery Fee for these Goods on the product page on the Website.
2.2 Where you purchase multiple Goods that attract both a Standard Delivery Fee and a Special Delivery Fee (as defined above), you will be required to pay both Delivery Fees, and you authorise Myer Online to make such deductions from your nominated method of payment. For example, if you purchase a Tie and a Chair, the total Delivery Fee payable will be $74.95 ($9.95 for the Tie and $65 for the Chair). If you also purchase a Supplier Direct product, a further Delivery Fee will apply.
2.3 We will notify you of any change to the Delivery Fee for your Order, and if you do not wish to continue with your Order, you may cancel your Order, and we will refund any payment made under clause 7 of the Omni channel shopping terms.
2.4 Where the Website provides for 'Free Standard Delivery', the fee listed under clause2.1(a) will not apply to Orders placed during the period of the 'Free Standard Delivery' offer. 'Free Standard Delivery' does not apply to Goods that have a Special Delivery Fee (as indicated on the Website), or for change of mind and replaced Goods under the Returns Policy. Where no end date to the 'Free Standard Delivery' period is specified on the Website, we may change the offer at any time. However, all Orders processed during a Free Standard Delivery offer period will be processed in accordance with the offer.
3.1. Subject to clause 8.10. Myer Online aims to achieve the delivery time frames set out below.
a) all Standard Fee and Special Delivery Fee Goods (excluding Big and Bulky Goods):
i. Australia wide (including capital cities and suburbs, and most regional areas): 4-7 Business Days; and Regional Western Australia, Queensland and Northern Territory: 7-10 Business Days;
b) Standard Fee collectable toys (as noted on the Website): 10-15 Business Days; and
c) Big & Bulky Goods - 7-14 Business Days
i. Selected Big and Bulky items may be classified as special order from suppliers and may take longer to be ready for delivery. This will be noted on the Website.
3.2. We cannot guarantee that Orders that are split under clause 4.1 will be delivered on the same day.
3.3.Not withstanding the delivery times in clause 3.4:
a) Myer Online cannot guarantee that delivery will occur in the delivery time frames; and
b) Myer Online is not liable for any Loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
3.4.During major sales events Orders may experience delivery delays. Myer Online will provide notification on the Website of such delays.
4.1. Delivery of Goods will take place at the Delivery Address specified by you in the Order. If available on products in your cart, you may split your delivery and deliver selected parts of your order to different addresses. You may choose this option in the Order process. Separate Delivery Fees will be charged for each address to which Goods are delivered. The Delivery Address may only be changed within 45 minutes from the time the order was place.
4.2. If you are not personally available to accept delivery, you may appoint a representative to accept delivery in your place. Subject to clause 4.3, the representative must be over 16 years of age and capable of receiving delivery on your behalf. You agree that we will be entitled to rely on your representative's instructions as if they were your own.
4.3. On delivery, the Delivery Agent may require you or your representative to provide them with proof of identity, such as photo ID or proof of age (for delivery of Restricted Goods). Myer Online may not make delivery of the Goods if the person receiving the Goods is unable or unwilling to provide satisfactory evidence of proof of identity or age.
4.4. To ensure delivery can take place, you agree to give us as much detail as possible about particular features of the Delivery Address in advance by calling our Customer Service Centre on 13 69 37 after placing your Order. This includes, without limitation:
a) restricted access or parking for our truck;
b) restricted or limited access to the premises; or
c) for Big and Bulky Goods, if you have narrow doors, spiral staircase or tight corners.
4.5. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, a calling card will be left for you to collect the Goods (except Big and Bulky Goods) from a local Australia Post office. It is your responsibility to follow the instructions stated on the calling card.
4.6. You or your representative may be required to sign a delivery form to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay additional Delivery Fees.
4.7. Where you do not collect your Goods (excluding Big and Bulky Goods) from the Australia Post office within 10 days of a failed delivery, you must call our Customer Service Centre on 13 69 37 or contact us via this form for further information about claiming your Order. If Goods are required to be redelivered, you may be required to pay additional Delivery Fees.
4.8. Once delivered, you must inspect and test the Goods and ensure the Goods delivered match your Order. You must let us know about any damaged, missing and incorrect Goods as soon as possible by contacting our Customer Services Centre on 13 69 37 or email us at firstname.lastname@example.org. You can otherwise return Goods under clause 7 of the Omni channel terms and conditions. Any Goods replaced under the Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge. Any exchanges due to you changing your mind about your purchase will attract another Delivery Fee.
4.9. Insurance and express delivery are not available.
5.1. For Big and Bulky Goods, you must ensure you will be available to accept delivery at the Delivery Address on the delivery date as agreed between you and Myer’s Delivery Agent. If you are not available and redelivery is required, a calling card will be left for you to arrange redelivery. Where redelivery is required because you were not available at the agreed time, you consent to paying additional Delivery Fees as required by the Delivery Agent.
5.2. Some Big and Bulky Goods may require assembly. The Delivery Agents are not required to unpack, assemble or construct Goods as part of the delivery service. Assembly of the Goods is your responsibility and at your expense.
Order goods Online or via an in-store mobile tablet and collect from a Myer Store where the item(s) is available.
Orders placed before 12pm will be available for pick-up same day or on a date of your choice. When ready for collection, you will receive an email asking you to collect your order. The ready for collection email must be received prior to attending the Store to complete the collection. Click and Collect Orders will be collected at the Service Counter or in Store Services Hub in the nominated store. Instructions for where to complete the collection will be included on the ready for collection email. Check out Click & Collect when you next purchase Online or via in-store tablet. Collection times may be extended over peak trading periods.
6.1. Collection of Click & Collect Orders is currently available from all Myer Stores, subject to stock availability. These stores are:
ACT: Belconnen, Canberra City
NSW: Albury, Bankstown, Blacktown, Bondi, Castle Hill, Charlestown, Chatswood, Dubbo, Eastgardens, Erina, Hornsby, , Liverpool, Macquarie, Miranda, Orange, Parramatta, Penrith, Roselands, Shell Harbour, Sydney City, Wagga, Warringah, Wollongong, Top Ryde City
QLD: Brisbane City, Brookside, Cairns, Carindale, Chermside, Indooroopilly, Loganholme, Maroochydore, Mt Gravatt, North Lakes, Pacific Fair, Toowoomba, Robina, Mackay, Townsville
SA: Adelaide, Colonnades, Marion, Tea Tree Plaza
VIC: Ballarat, Bendigo, Chadstone, Doncaster, Eastland, Frankston, Geelong, Highpoint, Knox City, Melbourne City, Northland, Southland, Fountain Gate, Werribee
WA: Carousel, Garden City, Karrinyup, Joondalup, Morley, Perth City
TAS: Hobart, Launceston
During major sales events (such as Stocktake Sale and Mid Season Sale) Click and Collect may be temporarily unavailable.
6.2. Click and Collect is not available on some merchandise ie. Big and Bulky Goods, and commercial orders. The product details section of the Website will state whether or not Click and Collect is available for that product.
6.3. In peak trading periods or where Goods in your Order are not available and need to be sourced from another location, this may result in delays in your Order being ready for collection.
6.4. Click and Collect Orders must be collected within 14 days from the date you are notified by email that your Order is ready for collection. If your Order is not collected within this time, the relevant Click and Collect Store may allocate those Goods to another customer and refund any amount paid to you under clause 7 of the online shopping terms and conditions. An administration fee may apply if you fail to collect your goods within the required time frame.
6.5. When collecting your goods at the Click and Collect store, you must supply a copy of your 'Ready for Collection' email (printed or on your smart phone or mobile device) and photo identification.
6.6. If you are not personally available to collect the goods, you may appoint a representative. The name of the representative must be included on your Order form. The representative must supply a copy of your Order confirmation email (printed or on their smart phone or mobile device) and photo identification at the time of collection. The representative must be over 16 years of age (or 18 years if collecting Restricted Goods), and you agree that Myer Online will be entitled to rely on the representative's instructions as if they were your own.
6.7. If you are unable to collect the goods from the nominated Click and Collect Store, you may elect to have the goods delivered. A Delivery Fee may apply.
6.8. Myer reserves the right to change or discontinue the Click and Collect service at any time.
6.9.Some products such as Apple iPads are only available to be collected from Myer Stores through Click & Collect, and cannot be shipped. This information will be stated in the product details section of the Website.